How Leaders Will Enable Digital Transformation in the 21st Century

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Digital is changing everything we do...

So how can we adapt our organizations...

...to survive, sustain, &

provide value?

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The Types of Business Change Today

3

Technological

Cultural

Structural

Process

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4

We’ve learned that digitally networked organizations get outsized benefits

Source: McKinsey Social Technology Survey (3,000 firms)

25% averagebottom line

improvement

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The What:Digital Business

5

New Devices

The Evolution of Apps at Work

New Models of Work

Community-CentricOpen Collaboration

Non-HierarchicalOrganizations

Borderless DynamicWorkforce

Wearables Internet ofThings

On-DemandMicro Factories

(3D printing)

EnterpriseApp Stores

Unified Information Streams, Apps + Data Dashboards

QuantifiedEnterprise

SharingEconomy

ContextualApplications

WorkplaceRobots

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Digital is Wiping Out Companies Faster Than Ever

6

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Why Can’t Our Organization’s Change Fast Enough?

7

The Outside World HasDifferent Priorities. And ItChanges Faster Than Us.1Our Leaders Core Competency Lies in TheirBusiness, Not Digital.2

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All Data Show: Leadership Driven Change is Fastest, Most Effective

8

Though Certainly Not The Only Way

Source: State of Community Management, 2014

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Because It’s Hard if You’re Not One of the Digerati

9

Source: MIT SMR Digital Transformation Survey

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And Leaders Are Largely Responsible for the Lack of Movement

10

Source: MIT SMR Digital Transformation Survey

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What Can Leaders Do to Speed Digital Adaptation?

11

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Rewards Work to Drive Digital Transformation

12

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Reverse Mentoring Has a Growing Track Record

13

And leaders are generallyopen to it

Story of Bayer

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Establish Digital KPIs and Measure Them, Often

14

Establish Digital Versions of These:

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Beyond ‘Not Invented Here’: Culture Change for Digital

15

Leaders MustAlso Model TheBehavior TheyWant to See

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Create a Properly Resourced Digital Change Program or CoE

16

Incremental change means incremental results.

Though an Ongoing Digital/Social Transformation Process is Better

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But You Can’t Do It Alone: Everyone is in the Digital Division

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HR

Legal

Marketing

Sales ITOps

Customer Care

ProductDevelopment

So Proactive Enable Them

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How to Proactively Enable Change Across the Organization

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Employee Incubators

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Finally, Aim Where The Pioneers Have Found Significant Value

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Source: Benefits of Digital Transformation, Raconteur, 2014

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Most Of All, Don’t Forget: It’s Still About People as Much as Tech

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Digital Transformation Is About a Bright Long Term Future Together

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