How is The Internet of Things Impacting the Contact Center?

27
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 How is the Internet of Things Impacting the Contact Center?

Transcript of How is The Internet of Things Impacting the Contact Center?

Page 1: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

How  is  the  Internet  of  Things  Impacting  the  Contact  Center?

Page 2: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 3: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 4: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 5: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 6: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 7: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 8: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 9: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 10: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 11: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 12: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 13: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 14: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 15: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 16: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 17: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 18: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 19: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 20: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 21: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 22: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 23: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 24: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 25: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 26: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 27: How is The Internet of Things Impacting the Contact Center?

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177


MEMBERSHIP KIT - SAMENA Telecommunications Council€¦ · Internet and the continuing move to “all things digital”. Digital transformation is disrupting and impacting everything

MEMBERSHIP KIT - SAMENA Telecommunications Council€¦ · Internet and the continuing move to “all things digital”. Digital transformation is disrupting and impacting everything

Internet of Things and Future Internet

Internet of Things and Future Internet

Internet Things!

Internet Things!

Internet of Things Services 2018 · Internet of Things Services 2018 ... - `5 - :

Internet of Things Services 2018 · Internet of Things Services 2018 ... - `5 - :

Internet of Things - · PDF file•Internet of Things ... Process, Data, Things ... Cisco Internet of Things Portfolio 31 Manufacturing Mining Energy-Utility Oil and Gas Transportation

Internet of Things - · PDF file•Internet of Things ... Process, Data, Things ... Cisco Internet of Things Portfolio 31 Manufacturing Mining Energy-Utility Oil and Gas Transportation

Towards a Secure Internet of Things - Industry …...Secure Internet of Things Project (SITP) Securing the Internet of Things • Secure Internet of Things Project 5 year project (just

Towards a Secure Internet of Things - Industry …...Secure Internet of Things Project (SITP) Securing the Internet of Things • Secure Internet of Things Project 5 year project (just

Internet of Animals | Internet of Things

Internet of Animals | Internet of Things

Microsoft Internet of Things konference 2015 - Microsoft og Internet of Things

Microsoft Internet of Things konference 2015 - Microsoft og Internet of Things

5 ways the Internet of Things is impacting the planet

5 ways the Internet of Things is impacting the planet

Secure Internet of Things Project - Stanford Computer Forum · 2016-04-25 · Secure Internet of Things Project (SITP) Securing the Internet of Things • Secure Internet of Things

Secure Internet of Things Project - Stanford Computer Forum · 2016-04-25 · Secure Internet of Things Project (SITP) Securing the Internet of Things • Secure Internet of Things

INTERNET OF THINGS IN LOGISTICS - Interempresasimg.interempresas.net/docs-mya/dhltrendreport_internet_of_things.pdf · IoT presents a unique technology transition that is impacting

INTERNET OF THINGS IN LOGISTICS - Interempresasimg.interempresas.net/docs-mya/dhltrendreport_internet_of_things.pdf · IoT presents a unique technology transition that is impacting

Internet Of Things: Creativity, Innovation & The Internet of Things IOT World

Internet Of Things: Creativity, Innovation & The Internet of Things IOT World

Internet of things - IoT - Things are talking to Internet

Internet of things - IoT - Things are talking to Internet

Internet of Things

Internet of Things

Towards a Trustworthy Industrial Internet of Things ... · Microsoft Azure - Internet of Things Towards a Trustworthy Industrial Internet of Things Infrastructure. Internet of Things

Towards a Trustworthy Industrial Internet of Things ... · Microsoft Azure - Internet of Things Towards a Trustworthy Industrial Internet of Things Infrastructure. Internet of Things

Information Security: Challenges to Compliance · 5/3/2016 12 Security and Compliance Challenges: The Internet of Things Factors impacting medical device cyber (in)security: • Weak

Information Security: Challenges to Compliance · 5/3/2016 12 Security and Compliance Challenges: The Internet of Things Factors impacting medical device cyber (in)security: • Weak

Internet of-things

Internet of-things

Simple things about internet of things

Simple things about internet of things

FACTORS IMPACTING THE SUCCESS OF MALAYSIAN INTERNET ...

FACTORS IMPACTING THE SUCCESS OF MALAYSIAN INTERNET ...

Internet Revolution towards Internet of Things

Internet Revolution towards Internet of Things