How industries are implementing bots for their businesses
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Transcript of How industries are implementing bots for their businesses
How industries are implementing bots for their
businesses
33%
Facts and figures
2.5 billion $140M Customer service interactions
handled by humans will go down by
2017
People Invested
have at least one messaging app
installed
in chatbots since 2010
Industries taking benefits of bots
Manufacturing
Retail
Banking
Hotels and restaurants
Logistics
Manufacturing
SUPPLY CHAIN
Supply chain bots can help manufacturers to increase the productivity and engagement by modernizing interactions
within employees and departments.
CUSTOMER SERVICE SALES
Customer service bots can provide a human-like
conversation with customers to offer real-time support and
make services simpler, faster, and effective.
Manufacturers use sales bots to nurture sales and marketing activities in order to improve
their sales productivity and new opportunities for effective
sales.
Retail
SHOPPING ASSISTANT
The personal shopping assistant bot helps customers to begin
with a number of multiple choice questions to help them
find the right products.
IN-STORE PURCHASE DELIVERY PROCESS
In-store purchase bot allows your customers to search for a particular product along with
images and price. It also offers them in-store purchase.
Delivery process bot can serve customers in a better way by
sending them receipts, tracking information, and answering all
order-related questions.
Banking
BOT BANKING
Bot banking can help customers check their balance, transfer funds and notify their banks
that they are travelling so that their accounts and cards are not
blocked.
INTERNAL BANKING CUSTOMER SERVICE
Internal banking bot helps banks to detect suspicious
activities . It also helps their employees for internal
communications and training purposes.
With customer service bot, banks can upsell other services and cross-sell services such as
savings and wealth management plans along with
effective customer services.
Hotels and restaurants
FOOD ORDERING
Food ordering bot allows customers to search for the
menu along with the pictures so that a person can order his/her
favorite food.
ORDER & DELIVERY PROCESSING CUSTOMER SERVICE
Order & delivery processing bot helps hotel/restaurant owners to provide complete order and delivery process details to their
customers.
In case if customers are not satisfied and want to place a complain, he/she can place a complain here and bot helps
owners to solve the issue.
Logistics
ROUTE OPTIMIZATION
Route optimization bot helps drivers to find the shortest path
between two points for delivery. Its easy-to-use and headache-free solutions for
logistics.
INVENTORY MANAGEMENT FLEET MANAGEMENT
Inventory management bot provides improved inventory,
shipping and a great amount of information to optimize labor and resources to the suppliers for enhanced delivery process.
Supply chain bots will boost productivity and engagement by streamlining interactions
within employees and departments for successful
product delivery.
By 2020, smart agents will facilitate 40 percent of mobile interactions, and the post-app era will
begin to dominate.“
-- Gartner
2016 has become the year of bots. People are abandoning their mobile apps and switching over to using bots for business,
shopping, work, entertainment and news.
Watch our on demand webinar and learn how enterprises can build bots and how they can use them to
reach out to more customers.
VSBots Apps
Comparison
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