How I lead

Ben Accinelli

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Servant Leadership

Do this• Put others first• Empower others• Encourage innovation

Byproduct• Eliminate competition• Increase productivity &

efficiency• Value others as individuals

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“You will get all you want in life, if you help enough other people get what they want.”

- Zig Ziglar

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“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, 'What's in it for me?’”

- Brian Tracy

“And when it comes to listening, what matters more than "active listening" or "reflective listening", is empathic listening because only in empathic listening do we follow the principle "Seek first to understand, then to be understood". It's only when we practice "empathic" listening that we give the person to whom we are listening "psychological air". This need for psychological air impacts communication in every area of life.”

~ Stephen R. Covey

"There are certain things that are fundamental to human fulfillment. The essence of these needs is captured in the phrase 'to live, to love, to learn, to leave a legacy'. The need to live is our physical need for such things as food, clothing, shelter, economical well-being, health. The need to love is our social need to relate to other people, to belong, to love and to be loved. The need to learn is our mental need to develop and to grow. And the need to leave a legacy is our spiritual need to have a sense of meaning, purpose, personal congruence, and contribution."

~ Stephen R. Covey

“People don’t care how much you know until they know how much you care”

- John C Maxwell

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I decided to e-mail permission to all customer-service supervisors to resolve any problem that took less than $100 to fix without contacting me. …customers received faster service, and returns dropped to less than 3 percent (vs. an industry average of 10 percent to 15 percent). The result? Rapid growth and higher profit margins.

-Tim Ferriss

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“Employees feel validated when they see their ideas not only considered, but accepted. “Be humble enough to recognize that just because you’re the owner doesn’t mean you have all the answers.”

-Landau, Holly “4 Ways to Encourage Innovation From Within” www.nfib.com May 2011 Web. Apr 2013

The score is hopefully a by-product of doing the right things. Don’t focus on the score, focus on what you’re doing and give your best. Wooden said, ‘I wanted the score of a game to be a by-product of these other things, and not the end itself.’”

- John Wooden

Books I’ve ReadTitle Author

7 Habits of Highly Effective People Stephen M.R. Covey

Wooden On Leadership John Wooden

It’s Okay to Manage Your Boss Bruce Tulgan

Get More Referrals Now Bill Cates

High-Profit Selling Mark Hunter

Goal Setting: 13 Secrets of World Class Achievers

Vic Johnson

The Toilet Paper Entrepreneur Mike Michalowicz

Delivering Happiness Tony Hsieh

Audio BooksTitle Author

Rich Dad Poor Dad Robert Kiyosaki

How to Win Friends & Influence People

Dale Carnegie

The Five Love Languages

Gary Chapman

The Secret Rhonda Byrne

The Psychology of Selling

Brian Tracy

Time Power Brian Tracy

Eat That Frog Brian Tracy

Title Author

The Ultimate Goals Program

Brian Tracy

No Excuses Brian Tracy

7 Habits of Highly Effective People

Stephen M.R. Covey

Delivering Happiness

Tony Hsieh

Success Mastery Academy

Brian Tracy

Effective 1-on-1’s

• You cannot afford to miss these• Must be done face-to-face• Can be done during audits• Reiterate company & district goals• Remove roadblocks; bring up concerns to

resolve• Ask about training needs

Effective Team Meetings

• Hold at least one per month• Have food. “Win respect by buying a man his

food”• Go over area concerns per stats• Go over & set team goals• Share success stories• Swap equipment to prepare

S.M.A.R.T. Goals

• Specific. Begin with the end in mind. Break it down into smaller goals

• Measurable. You should know when you hit it

• Attainable. Make it realistic, but uncomfortable

• Relevant. Focus on company vision

• Time-bound. No such thing as an impossible goal, just an impossible deadline.

IMPOSSIBLE = I’M POSSIBLE

Plan

• Plan every day (daily report)• What will you do today; this week; this month;

within the next 6 months; within the next 12 months?

• Are you on track? Are you staying focus?• Set reminders

Sales

• Don’t sell, share benefits, open your mouth• Don’t make the decision for the customer• You have a professional responsibility to

protect the customer

Accountability

• Let your team see you advocate for them• Hold yourself to the same accountability that

you hold for them• Allow them to hold you accountable• Don’t be afraid to be wrong• Don’t be afraid to apologize

Know Your “Why”

• Pleasure• Passion• Higher Purpose• Why do you work for Vivint?• My area: – “I love to be with customers”– “I love electronics & being in charge of myself”– “I legitimately want to protect families”– “Vivint Gives Back opportunities”

Shift the Paradigm

• Manage your own business• Own your own customers• Manage your area and help it grow• Manage your inventory• Rise above mediocrity (what you know now is

what is expected—push the envelop with yourself)

“Mediocrity is excellence in the eyes of mediocre people”

Create Your Team

• Managers must empower their supers to create their team

• Supers must meet the candidates for the position

• At all costs, have manager meet candidate (I have heard and seen too many managers meet their new hire after Utah training)