How Gojek Manages Millennial Generations · How Gojek does it: Architect our Culture Importance of...
Transcript of How Gojek Manages Millennial Generations · How Gojek does it: Architect our Culture Importance of...
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How Gojek Manages Millennial Generations
Yona Aldila Pratama - Senior People Partner Gojek
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The main challenges of the informal sector in Indonesia:
Born to Provide Solutions
• Inefficiency
• Limited access to customers
• Limited access to financial services
(unbankable)
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Operates in 207 cities in Southeast Asia
App Downloads
Merchant Partners (96% SMEs)
Driver Partners
>155millions
+500thousands +2 millions
Gojekin Southeast Asia
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Confidential & Proprietary
● ~4000 employees● Average age 29 years old
GoTroops
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We are a team of passionate People with a Bold Mission
Speed Innovation Social Impact
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90% of our GoTroops
are having an AMAZING
experience
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FeedbackCrave more feedback, more accustomed to having their questions answers immediately
Technology DemandAn “always on” mentality, everything must be accessible on the go, incl work and training.
Working HoursThe new workforce wants a more blended work/life balance, and often use technology to get itJob PressurePerform or perish mentality, they believe they must move up the career ladder quickly to stay afloat, and they need to know how.
Understanding the new workforce
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Confidential & ProprietaryConfidential & ProprietarySumber: Hasil Survey Puskakom UI tahun 2017 dan, Riset LD FEB UI pada 2019 tentang Dampak Go-Jek di Indonesia
More dynamic environment require more agile culture
and approach
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We DON’T MANAGE them. We give them TOOLS to MANAGE
THEMSELVES
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What matters for them?
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Play
Purpose
PotentialPay
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How Gojek does it:
Architect our CultureImportance of appreciation and grooming our leaders
Challenge, Innovate to deliver Impact
Get the Fundamentals Right
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Attend to the Hierarchy of Needs
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What is Culture
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Corporate Culturein Gojek
Gojek 10 Core Values
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Key Learnings
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Invest in technology to improve work environment and experience, especially to foster connection of the distributed workforce
Culture is the heartbeat and the backbone in everything we do
Human connection is the truth about employee experience
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#ThereIsAlwaysAWay
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