How EMC and FedEx

Overcame SharePoint Limitations

MARCH 26, 2015

FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered trademarks or EMC Corporation.

AIIM is a trademark of Association for Information and Image Management International. Intuit QuickBase is a registered trademark of Intuit Inc.

Expert Panelists: Moderated By:

Agenda

• Introductions

• AIIM & Recent Survey (Feb. 2015)

• Moderator Q&A with Expert Panelists

• How Intuit QuickBase is helping EMC & FedEx

• Q&A with Attendees

TODAY’S AGENDA

INTRODUCTIONS

Eric Bristol, Host

Intuit QuickBase, Marketing

Bob Larrivee, Moderator

AIIM, Director of Research

Expert Panelists:

Ed ZacchiniEMC, Sr. Consultant Technical Programs

Industry Solutions Engineering

Josh MillerFedEx Office, Program Manager

Ops Effectiveness

Introductions

MODERATING TODAY

Bob LarriveeDirector of Research, AIIM

Over 30 years of industry experience in the application of

advanced technologies and process improvement.

Passionate about sharing knowledge and experience with

organizations seeking to improve their operations,

embrace technology and drive their business forward.

AIIM is a global, non-profit association dedicated to

growing and supporting the information management

community for over 70 years. There are 80,000 members.

linkedin.com/in/boblarrivee

@BobLarrivee

AIIM RESEARCH: LIMITED EXPANSION

Limited Expansion with SharePoint

45% of survey respondents are

having issues expanding the use of

Sharepoint for more business

processes.

Industry Watch: Connecting and Optimizing SharePoint. Survey from: AIIM (Association for Information and Image

Management) © AIIM 2015, www.aiim.org Full article: www.aim.org/research

AIIM RESEARCH: THIRD PARTY ENHANCEMENTS

Workflow and BPM

54% have implemented/plan to

implement 3rd party enhancements for

workflow and BPM (Business Process

Management)

AIIM RESEARCH: QUOTES

When asked about SharePoint Deployments

15% use out of the box SharePoint

39% have only limited customization

There is uncertainty about Microsoft’s Road

Map

AIIM RESEARCH CONCLUSIONS AND RECOMMENDATIONS

AIIM Conclusions & Recommendations

“It is unfortunate that a product that pioneered browser-based

website collaboration has found itself blindsided by many new

and more agile collaboration tool-builders, designed

specifically for cloud and mobile.”

“Many businesses are looking for Business Process

Management tools.”

“Businesses are looking to build out more customizations

with 3rd party products.”

INTRO TO EXPERT PANEL FROM EMC AND FEDEX

Ed ZacchiniEMC, Sr. Global Manager, Industry Solutions Engineering

Josh MillerFedEx Office, Program Manager, Ops Effectiveness

TECHNOLOGY TO THE FRONT LINE

Technology to the Front Line.

The AIIM research indicates that businesses are struggling to use SharePoint

as the tool that empowers the average business user with technology to support

their bottom line, with the quick turnarounds our businesses need today.

• Competing priorities leave IT stretched thin.

• Very cumbersome for new users.

• Not intuitive for user functionality.

TECHNOLOGY TO THE FRONT LINE

Technology to the Front Line.

We have seen the technology landscape change over the past few years to

better serve the front lines of the business, how has this changed in your

business and the type of tools you need?

• Aligning resources across

functional groups

• Important to work cross functional

• Need a flexible tool where you

can prototype and get instant feedback

PROJECT MANAGEMENT & BUSINESS PROCESS MANAGEMENT

Project Management &

Business Process Management.

According to AIIM research, 45% are having issues expanding their use of

Sharepoint for business process. Why is workflow important to you and why

SharePoint is limiting in helping with workflow?

• Create a great customer experience

• Need to streamline processes

• SharePoint required experience in coding

USING QUICKBASE TO SOLVE THESE PAINS

Three main challenges with how

SharePoint serves the marketplace:

• Speed to action.

• Empowering your front line.

• Business process management.

Using QuickBase to Solve These Pains.

USING QUICKBASE TO SOLVE THESE PAINS

Speed to Action

Speed to Action is important for any business, how are you

using tools to be nimble and quick, and what the value to

your business?

• Real time updates

• Ready built apps

• Quickly create Reports

USING QUICKBASE TO SOLVE THESE PAINS

Empowering Front Lines

Can you tell us how you’ve been able to empower the front

lines and the value to your business?

• Critical to get feedback

• Their voice is heard

• Need to capture their insights

USING QUICKBASE TO SOLVE THESE PAINS

Business Outcomes As a Result

What has been the end results or business outcomes of

these changes in the way you build apps and work with

your stakeholders?

• Powerful insights

• Justification of resources

• Accelerate growth ahead of competition

QUESTIONS AND ANSWERS

Summary of SharePoint Challenges

• Business Process

• Project Management

• Speed to action

• Empowering front line

QUESTIONS & ANSWERS

Sign up for a QuickBase Demo:

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Questions & Answers(Type questions in the chat or Q&A window)

FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered

trademarks or EMC Corporation. AIIM is a trademark of Association for Information and Image Management

International. Intuit QuickBase is a registered trademark of Intuit Inc.