HOW DOES

AUTOMATE YOUR BUSINESS?

A NEW LEAD IS ADDED TO YOUR CUSTOMER DATABASE.

YOU CREATE A QUOTE AND SEND IT TO THE LEAD.

THE LEAD ACCEPTS THE QUOTE AND BECOMES A CUSTOMER.

THE ORDER IS LOGGED FOR FULFILMENTAND THE REQUIRED SERVICES ARE AUTOMATICALLY PROVISIONED.

AUTOMATED BILLING INVOICES THE CUSTOMER.

SOMEONE WANTS TO BUY A PRODUCT OR SERVICE.

START HERE

All a contact’s information is kept in one real-time and easy-to-navigate view. No need to switch between the Finance, Billing or Support views to find the information you’re looking for.

Create a new lead, generate a quote using your branded template and send it off. Then, track its progress through the sales cycle. SOLID’s Sales Management tools ensure your sales team always has a clear view of an order’s status without having to track it through multiple teams.

SOLID uses ‘Tickets’ to drive internal efficiencies. Where manual operations are required, Tickets notify the relevant individuals and responsibility groups of actions that need to be performed or approved.

Provide customers and resellers with a highly personalised, interactive online service 24 hours a day. They will be able to get answers to their questions, review their account details and complete transactions. SOLID’s responsive design means your portals can be accessed from any device, an essential feature in today’s marketplace.

Collect all of your key business metrics and displays them in real-time

interactive graphs.

Capture a sale or upgrade and the system will automatically activate the required services in accordance with your defined processes and business rules.Make sure that customers always receive the products or services they are paying for.

SOLID eliminates manual bottlenecks and errors, fast-tracking the sales-to-collections cycle. Capture the order once and the integrated SOLID workflow engine ensures successful order fulfilment, service provisioning, invoicing and collection.

Manage and streamline your collections process with automated payment reminders and country specific collection features. We understand that every country in Africa is different and that ensuring a higher collection rate depends on not letting your debt ‘go bad’ in the first place.

THE AUTOMATED COLLECTIONS PROCESSIS ACTIVATED IF PAYMENT IS NOT RECEIVED.

CUSTOMERS CAN VIEW AND MANAGETHEIR OWN ACCOUNTS THROUGH YOUR INTEGRATED CUSTOMER PORTAL.

REPORTING, CONTROL AND SUPPORT

DASHBOARDSYou decide who can access and edit

what by defining roles and associating varied access rights to

those roles.

ACCESS CONTROLSOLID contains all the features of a

traditional accounting software package, seamlessly connected to

your central customer database and other business tools such as

Provisioning, Collections and Billing.

FINANCIALSManage, track and report on

customer queries, faults and service provisioning. Avoid frustrated

customers and longer-than-required response times.

SUPPORT

WWW.SOLIDITECH.COM

Book a Demo to see what SOLID can do for you >

TIME IS VALUABLE.THAT’S WHY WE CREATED SOLID. We develop, implement and support SOLID, our customised ISP billing and business operations platform that automates the full customer lifecycle from quoting through to collection and customer support.

Processing over 1 million financial transactions every day with 99.99% uptime, we create operational systems that people love to use.