How do we give and receive feedback?
-
Upload
frank-calberg-services -
Category
Business
-
view
3.473 -
download
0
description
Transcript of How do we give and receive feedback?
How do wegive and receive
feedback?
Part # 1
How do wegive feedback?
Question # 1
How do you offer to give feedback?
Would it be helpful to you that I,
now and then, give you feedback about how you work / lead?
Adapted fromhttp://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
I tend to have a fresh perspective on how
work is done. Would you like some
feedback about how work is going?
Adapted fromhttp://blogs.hbr.org/2011/03/dont-be-nice-be-helpful/http://blogs.hbr.org/2010/03/how-to-give-your-boss-feedback/http://blogs.hbr.org/2014/06/everything-you-need-to-know-about-negative-feedback/
Question # 2
How do you find out if people prefer positive
and/or negative feedback?
About half of us prefer negative feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
The other half of us prefer positive feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
For a player - for any human being - there is
nothing better than hearing “Well done.”
http://hbr.org/2013/10/fergusons-formula/ar/4
Sir Alex Ferguson
Thank you. Great job. I really
appreciated your work on that project.
This takes less than 10 seconds to say.
http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/
Question # 3
To what extent do you calm down before giving feedback?
htt
p:/
/ww
w.f
orb
es.c
om
/pic
ture
s/fj
gf4
5h
jd/c
alm
-do
wn
-fir
st-3
/h
ttp
://p
ixab
ay.c
om
/en
/fac
e-w
om
an-m
acro
-pai
nti
ng-
peo
ple
-70
74
7/
Calm down before yougive feedbackto someone.
Question # 4
To what extent do you give
honest feedback?
http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/
Research shows that when people receive honest feedback, they are
far more engaged.
Question # 5
How good are you at
using ”I” language?
Question # 6
To what extent do you use
concrete examples?
Expert coaches uniformly avoid overloading performers with too much or too technical information.
They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement.
http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
http://www.mindtools.com/pages/article/newTMM_98.htm
Avoid words like “never” or “always”, because the person will get defensive.
Question # 7
How much feedback should we give to each other?
Feedback frequency
Performance
http
s://hb
r.org
/20
15
/02
/millen
nials-w
ant-to
-be-co
ached
-at-wo
rk
Question # 8
How can we give more feedback
about the effort people make?
Compliment effort more than
complimenting intelligence or talent.
http://hbr.org/tip?date=091913
Praising effort helps build resilience
and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks.
http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/http://blogs.hbr.org/2012/01/the-right-mindset-for-success/
Part # 2
How do we receive feedback?
Question # 1
How good are you at asking for feedback?
What’s your opinion?
http://www.inc.com/peter-economy/11-things-your-employees-want-you-to-tell-them-every-day.html
How was the meeting? Please draw a line of your choice
+
-
Start Finish
What, in particular, did you like?
http://hbr.org/2014/01/find-the-coaching-in-criticism
What’s 1 thing you see me doing
- or not doing - that holds me back?
The most effective leaders actively seek feedback
http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
When you ask for feedback, you not only find out how others see you, you also influence how they see you.
http://hbr.org/2014/01/find-the-coaching-in-criticism
Types of questions
http://www.slideshare.net/frankcalberg/question-types
Question # 2
How can we listen better to each other?
Listening tips
http://www.slideshare.net/frankcalberg/listening-tips
Question # 3
To what extent do you thank for feedback you receive?
http://www.inc.com/peter-economy/a-gratitude-guide-for-2014.html
It only takes a minute to express our gratitude.
Further inspiration
http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspxhttp://www.businessinsider.com/linkedin-ceo-jeff-weiner-2014-6http://blogs.hbr.org/cs/2013/02/how_to_give_a_meaningful_thank.htmlhttp://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiverhttp://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gifthttp://humanresources.about.com/cs/communication/ht/receivefeedback.htmhttp://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.eceSchein, Edgar H.: Process Consultation, p. 98.http://www.slideshare.net/frankcalberg/how-are-people-paid-for-what-they-dohttp://www.slideshare.net/frankcalberg/speaking-tips-15818774http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/http://youtu.be/wnojHbEBGqUhttp://web.hbr.org/email/archive/managementtip.php?date=022610
Thank you for your interest. For more inspiration and personalized services, feel welcome to visit http://frankcalberg.com
Have a great day.