How “Civic Technologies” Can Create Happy Citizens and Improve Local Government
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Transcript of How “Civic Technologies” Can Create Happy Citizens and Improve Local Government
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Governance Sciences Group, Inc. (c) 2017 US Patent Pending
Kevin Lyons, Co-Founder & CEO
[email protected], 510-593-4901
The Science and Technology of Good Government
How “Civic Technologies” Can Create Happy Citizens and Improve Local Government, July 10, 2017
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Governance Sciences Group, Inc. (c) 2017 US Patent Pending
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About Us
The scientific way to engage citizens
Technologies for better government
GSG LABS
WHAT DO YOU WANT TO KNOW?
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Open Ended: Why Are You Here?
• Pizza and people (and beer) and what else…?
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Multiple Choice: Like Any of These?
• Dissatisfaction– Why are citizens unhappy with their governments today?
• Polarization– What is the common ground where all citizens agree?
• Public Input– Why do citizens and government need better public input?
• Influence– Why are “the noisy” more influential than “the many”?
• FlashVote– What is it and how does it help governments?
• Other Civic Technologies– How can technology improve government services– How can we displace politics with software?
• Other (Electoral College, Supermajorities, Corruption, etc.)
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Talk Format
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• Interactive warmup
• Civics refresher (Good Government Basics)
• Some topics you choose
• Open questions and answers
LETS GET WARMED UP
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What is Special About July 4, 1776?
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Hint: The July 3, 1776 Org Chart
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State Government
Citizens (You)
King
July 3, 1776
What is Special About July 4, 1776?
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State Government
Citizens (You)
State Governments
US Government
King Citizens (You)
July 3, 1776 July 4, 1776
What is Democracy?
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Hint: Its Not About Voting
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What Is Democracy?
•Demos = The People
•Kratia = Power, Rule
The People Rule Themselves
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Is Donald Trump Your President?
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Hint: Who Do You Work For?
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What Would You Do?
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Hint: What Would A Cat Do?
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Which Statement is True?
• Governments waste citizens money
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• Governments save citizens money
A B
GOOD GOVERNMENT:CIVICS REFRESHER
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Government We Can All Agree On
• Why do we have governments?
• What are governments supposed to do?
• How are governments supposed to do it?
• How can we help make governments better?
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The Humble Beer Run
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Many Acceptable Beer Formats
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Many Acceptable Beer Formats
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Many Acceptable Beer Formats
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Many Possible Ways To Get Beer
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Many Possible Ways To Get Beer
Many Possible Ways To Get Beer
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Many Possible Ways To Get Beer
Many Possible “Failure Modes”
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Many Possible “Failure Modes”
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Many Possible “Failure Modes”
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Many Possible “Failure Modes”
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Many Possible “Failure Modes”
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But We All Know The Same Rules
• Group funds are for whole group interests– Get all the beer you can get for us with our money
• No unauthorized use of group funds– For personal interest
• Don’t spend the money on snacks just for you
– For subgroup interest• Don’t get beer only a few people like
– For non-group interest • Don’t overpay for beer or give it away to someone else
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Guidelines Are Explicit And Implicit
• Problem– Our group needs more beer: fastest, cheapest, best way?
• Explicit Authorization: What the group tells you to do– Use our pooled money to buy beer
• Explicit Prohibition: What the group tells you to not do– No light beer
• Implicit Instructions: What the group expects you to do and not do– Don’t spend the money on snacks just for you– Don’t get beer only a few people like – Don’t overpay for beer or give it away– Get beer in the cheapest serving size… etc.
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GOOD GOVERNMENT:LOCAL GOVERNMENT STRUCTURE
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Local Government Creation
Citizen Contributions
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Local Government Common Pools
Common Cash(Taxes and Fees)
Citizen Contributions
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Local Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Citizen Contributions
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Local Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Common Behaviors (Public Policy)
Citizen Contributions
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Local Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Common Behaviors (Public Policy)
Citizen Contributions
Operating Budget
Common Funds Management
Systems and Agents
Operational Revenues and Expenditures
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Expenses
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Local Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Common Behaviors (Public Policy)
Citizen Contributions
Operating Budget Capital Budget
Common Funds Management
Systems and Agents
Common Property Management
Systems and Agents
Operational Revenues and Expenditures
Capital Improvement Revenues and Expenditures
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Expenses Investments
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Local Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Common Behaviors (Public Policy)
Citizen Contributions
Operating Budget Capital Budget Local Ordinances
Common Funds Management
Systems and Agents
Common Property Management
Systems and Agents
Common Rights Management
Systems and Agents
Operational Revenues and Expenditures
Capital Improvement Revenues and Expenditures
Local Ordinance Penalties and Enforcement
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Expenses Investments Rules
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Isolated Government Common Pools
Common Cash(Taxes and Fees)
Common Property (Public Facilities)
Common Behaviors (Public Policy)
Taxpayers
Operating Budget Capital Budget Local Ordinances
Common Funds Management
Systems and Agents
Common Property Management
Systems and Agents
Common Rights Management
Systems and Agents
Operational Revenues and Expenditures
Capital Improvement Revenues and Expenditures
Local Ordinance Penalties and Enforcement
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Expenses Investments Rules
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Property Owners Residents
Government Is Pool Management
Common Funds Management
Systems and Agents
Common Property Management
Systems and Agents
Common Rights Management
Systems and Agents
What is the new problem (or opportunity)?
What solutions would be within explicitly delegated authority?
What solutions would also be within implicitly delegated authority?
What proposed solutions are expected to be best?
What solutions actually prove to be best?
What is the shared goal (better/faster/cheaper X, Y, Z) for the pool? Initial:
Ongoing:
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Beer Runs vs. Governments
• A beer run is one-time, governments are ongoing
• A beer run gets immediate feedback, governments have one election every few years
• A beer run is done by a trusted friend, but…
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Governments Have Politicians
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GOOD GOVERNMENT:CITIZEN EXPECTATIONS OF OFFICIALS
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Who Would You Hire to do a Job?
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You
Your “Agent”
Who Would You Hire?
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A B
I’LL do what I want
I’LL do what YOU want
Who Would You Hire?
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A B
I’LL do what I want
I’LL do what YOU want
Who Would You Fire?
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A B
I’LL do what I want
I’LL do what YOU want
Who Would You Fire?
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A B
I’LL do what I want
I’LL do what YOU want
Who Would You Jail?
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A B C
I’LL do what I want
I’LL do what YOU want
YOU’LL do what I want
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Who Would You Jail?
A B C
I’LL do what I want
I’LL do what YOU want
YOU’LL do what I want
Which Group Would You Hire/Fire/Jail?
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You
Your “Agents”
Which Group Would You Hire?
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A B C
WE’LL do what WE want
YOU’LL do what WE want
WE’LL do what YOU want
Which Group Would You Hire?
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A B C
WE’LL do what WE want
YOU’LL do what WE want
WE’LL do what YOU want
Which Group Would You Fire?
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A B C
WE’LL do what WE want
YOU’LL do what WE want
WE’LL do what YOU want
Which Group Would You Jail?
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A B C
WE’LL do what WE want
YOU’LL do what WE want
WE’LL do what YOU want
Which Group Would We Hire/Fire/Jail?
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Us
Our “Agents”
Which Group Would We Hire?
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A B C
WE’LL do what WE want
YA’LL will do what WE want
WE’LL do what Y’ALL want
Which Group Would We Hire?
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A B C
WE’LL do what WE want
YA’LL will do what WE want
WE’LL do what Y’ALL want
Which Group Would We Fire?
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A B C
WE’LL do what WE want
YA’LL will do what WE want
WE’LL do what Y’ALL want
Which Group Would We Jail?
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A B C
WE’LL do what WE want
YA’LL will do what WE want
WE’LL do what Y’ALL want
You’ve Been Hired as a Public Servant
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Citizens (Public Masters)
Public Servants
So What Is Your One Job?
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Citizens (Public Masters)
Public Servants
WE’LL do what Y’ALL
want
You’ve Been Elected to Public Service
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Citizens (Public Masters)
Public Servants
Council WE’LL do what Y’ALL
want
So What Is Your One Job?
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Citizens (Public Masters)
Public Servants
WE’LL make sure THEY do what
Y’ALL want
Council WE’LL do what Y’ALL
want
Are Expectations Being Met?
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https://act.represent.us/sign/the-problem
The General Public Perspective
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Recap
• Why do we have governments?– To do things faster, better and cheaper than any other option
by putting cash, property and behaviors into common pools
• What are governments supposed to do?– Manage these group pools (spend money, make investments,
make rules) for the best common interests of constituents
• How are governments supposed to do this?– Within the explicit and implicit authorizations they have from
constituents (charters, prohibitions, common interests, etc)– As cheaply as possible for a given quality– As valuable as possible for a given cost
• How can we help? (Why is this hard to achieve in practice?)– Missing meaningful guidance and feedback from constituents…
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Questions So Far?
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Feedback So Far?
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• Any comments/suggestions/disagreements?
• On to your topics…
DISSATISFACTION:WHY ARE CITIZENS UNHAPPY WITH
THEIR GOVERNMENTS TODAY?
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Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
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Which org chart would you rather be in?
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Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart would you rather be in?
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100%
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Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart is “Democracy”?
7979
Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart is “Democracy”?
80
100%
80
Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart feels most like reality?
8181
Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart feels most like reality?
82
100%
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Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart is established by law?
8383
Government Basics
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Citizens (You)
Government
Government
Citizens (You)
A B
Which org chart is established by law?
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~50% ~50%
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What Everyone Wants
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Citizens (Public Masters)
Public Servants
Citizens and local governments can both want “A” to be reality…
WE’LL do what Y’ALL want
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Citizens (Public Masters)
Public Servants
YOU are just doing what YOU want!
But public input gaps can make “B” emerge as the perceived result
But WHAT do Y’ALL want us to
do?
What Everyone Gets
The Citizen Perspective
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POLARIZATION:WHAT DO ALL CITIZENS WANT?
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What Does “The Public” Want?
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WE’LL do what Y’ALL want
So… WHAT do you want us to do?
Is An “Everyone Party” Possible?
• How could all citizens possibly agree on what they want their government to do?
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True Statements
• No conservative ever asked their government to waste their money
• No liberal ever asked their government to treat them badly
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True Statements?
• No liberal ever asked their government to waste their money
• No conservative ever asked their government to treat them badly
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True Statements!
• No citizen ever asked their government to waste their money
• No citizen ever asked their government to treat them badly
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Have You Authorized This?
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Did She Authorize This?
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Aggregation Creates “Commandments”
• No citizen ever asked their government to…
• Every citizen wants their government to…
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Government shalt not…
Government shalt…
Universal Public Interests
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Must Do Must Do Maybe Do
Must Do Nothing to Do Must Not Do
Maybe Do Must Not Do Must Not Do
Is t
he
Ou
tco
me
Ch
eap
er?
Cost Less
Same Cost
Cost More
Better Quality Same Benefit Worse Quality
Is the Outcome Quality Better for the Public?
Universal Public Interests
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Must Do Must Do Maybe Do
Need To Ask Public About Tradeoffs
Must Do Nothing to Do Must Not Do
Maybe Do
Need To Ask Public About Tradeoffs
Must Not Do Must Not Do
Cost Less
Same Cost
Cost More
Better Quality Same Benefit Worse Quality
Is the Outcome Quality Better for the Public?
Is t
he
Ou
tco
me
Ch
eap
er?
The Common Ground Compass
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INFLUENCE:WHY ARE THE “NOISY FEW” MORE INFLUENTIAL THAN THE “MANY”?
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What Does The Public Want?
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Citizens (Public Masters)
Public Servants
Council
?
Your Community
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“Great!”“Hate!”
Who You Usually Hear From
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“Great!”“Hate!”
Does The Community Think This?
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“Great!”“Hate!”
?
Or This? (You Have No Idea!)
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“Great!”“Hate!”
?
You Need To Hear From The Many
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But…
• You may not get large samples of citizensat public meetings
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But…
• They may not get representative participationat public meetings
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But…
• They may not get constructive inputat public meetings
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But…
• They may not get informed opinionsat public meetings
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So… Social Media?
• Social media can actually amplify the noisiest
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Posting
Reading> 100x
So… Online Civic Forums?
• They also have small samples and self-selected participation
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(pop. 433,731)
So… Online Surveys?
• They are unscientific and citizens don’t trust the results
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So… Traditional Scientific Surveys?
• You could do “professional” and “scientific”surveys but they cost $20,000 to $40,000+ and take many weeks or months for results
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The Local Government Perspective
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• Government officials tell us they are frustrated with “governing in a vacuum” and “tired of throwing darts”…
PUBLIC INPUT:WHY DO CITIZENS NEED
REPRESENTATIVE PUBLIC INPUT?
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The Year is 1972
• What percent of white Americans favored segregation?
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The Year is 1972
• What percent of white Americans favored segregation?
• What percent of whites believed a majority of whites in their area favored segregation?
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The Year is 1972
• What percent of white Americans favored segregation?
• What percent of whites believed a majority of whites in their area favored segregation?
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15%
The Year is 1972
• What percent of white Americans favored segregation?
• What percent of whites believed a majority of whites in their area favored segregation?
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15%
72%
PUBLIC INPUT:WHY DO GOVERNMENTS NEED
REPRESENTATIVE PUBLIC INPUT?
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Proposed Garbage Service Change
• Honest perception by well-intentioned official
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“A majority are in favor and the rest don’t give a crap”
A Majority Was Not In Favor
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• FlashVote survey found almost 2 to 1 against
Serious Problems Were Overlooked
• Citizens identified nonobvious flaws in the proposal and suggested better alternatives
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Public Input and Interest Prevailed
• One citizen who participated printed out the results, brought them to the meeting, and announced the results in public comment
• The proposal was not adopted and residents saved over $1000 each for a service change that would have harmed them and cost extra
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FLASHVOTE:HOW CAN FLASHVOTE HELP MAKE
GOVERNMENTS BETTER?
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Imagine…
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• What if scientific citizen surveys could be 95% faster, cheaper and easier?
• Governments could get actionable input from the public as a whole whenever they wanted
In Other Words…
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We make citizen surveys irresistible
95% faster 95% cheaper 100% easier
48 hours vs 6+ weeks <$1,000 vs $20,000+ We do all the work
Now You Can Hear From The Many
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Not Just the Noisy and Angry
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In Math
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Public Input ValueFlashVote Users
( Meeting Gadflies + Internetlopers )=
In An Org Chart
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Citizens (Public Masters)
Public Servants
Council
WE’LL make sure THEY do what
Y’ALL want
WE’LL do what Y’ALL
want
How It Works For Governments
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https://youtu.be/SODvkuAXpv0
A Customer Explains FlashVote
https://youtu.be/23KglSShL7Y
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A Scientific Way to Survey and Engage
• FlashVote gets large samples of representative citizens to answer professionally designed questions –quickly, frequently and automatically
• Governments use these fast and scientific results to deliver more valued services, to save money, and to make citizens happier
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SUMMARY
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Citizens and Governments Love FlashVote
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• Participation and value both grow over time
FlashVote Solves Many Problems
Civic Engagement
Connect with your citizens regularly and effortlessly, to make them much happier
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Neighborhood/Advisory
Easily target and filter feedback requests by custom geographic regions and demographics
Scientific Surveys
Get results 90% faster and cheaper, so you can do more surveys, whenever you want
Instant Public Input
Get fast and iterative feedback, from single agenda items to master plan updates
Transparency/Openness
Keep your public informed and involved with specialparticipatory modules that build trust and satisfaction
Performance Metrics
Automatically collect service satisfaction data that can be integrated into your performance dashboard
So What Can You Do With FlashVote?
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Before After
Now you can serve the many, not just the noisy
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Thank you!
Other Questions?
EXTRAS/OPTIONAL
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WHY DO WE SOMETIMES REQUIRE SUPERMAJORITIES?
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Voting ≠ Legitimacy
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Voting Can Safeguard Minorities
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• Sheep: “Sure. Since the policy has very different impact on wolves and sheep, approval will require a majority of wolves and a majority of sheep.”
Supermajority Is A Shortcut
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• Sheep: “Sure. Approval will require a 75% supermajority.”
Voting Can Safeguard Majorities
• Historically two-thirds approval required for tax increases in public sector
– Limits special interest influence (including government self-interest) over general taxpayers
• HOA and Corporate voting typically requires a majority of ALL eligible voters
– Prevents stuffing a small turnout
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OTHER CIVIC TECHNOLOGY:HOW MIGHT WE REPLACE POLITICANS
WITH SOFTWARE?
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Need Get Wisdom From A Crowd
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What Kind of Galaxy is This?
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Let’s Use Simpler Questions
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http://www.galaxyzoo.org
Matched to Expertise
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http://www.galaxyzoo.org
Let’s Do Sequences To Improve
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• Go from A vs B now to B1 vs B2 and so on
OTHER CIVIC TECHNOLOGY:HOW CAN TECHNOLOGY GERNALLY
IMPROVE GOVERNMENTS?
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Basic Organizational Chart
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One Citizen
One “Agent”
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Give Instructions
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“Do X”
One “Agent”
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One Citizen
Get Reports
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“Did X”“Do X”
One “Agent”
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One Citizen
Complete Communication Loop
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“Did X”“Do X”
One “Agent”
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One Citizen
Government Organizational Chart
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Thousands of Citizens
Government Staff
“Did X”“Do X”
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Expanded Organizational Chart
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Thousands of Citizens
5+ Board
Government Staff
“Did X”“Do X”
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Thousands of Citizens
Expanded Communications
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“Did X”“Do X”
Government Staff
5+ Board
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Expanded Communications
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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Expanded Communications
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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Expanded Communications
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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Expanded Communications
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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Expanded Communications
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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Civic Technology Opportunities
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“Did X”“Do X”
Thousands of Citizens
Government Staff
5+ Board
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GSG LABS: Future “Big City Tech” for All
• GovDoctor: Virtual ombudsman/advocate– Process citizen complaints and limit litigation risks
• GovCoaching: Decision support for officials– Algorithms and checklists for more productive
deliberation and analysis by officials in meetings
• GovTrainer: Online assessments and education– Intuitive civic training for public officials and citizens
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