How are NHS subscribers using Patient Opinion?
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How are people using this? James Munro
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Different uses for online feedback in the NHS
Transcript of How are NHS subscribers using Patient Opinion?
How are people using this?
James Munro
Depends on your metaphor
Survey?Newspaper?Conversation?Healthcare?
Culture change
??Reputation
Data
Involvement
Service improvement
Data
What are people saying about…?
Reputation
How do we look?
Involvement
How do we empower our users and carers?
Service improvement
How do we continuously improve?
Culture change
Bringing the patient voice into the heart of care
Or just being human
Giving the organisation a friendly face
james.munro@
patientopinion.org.uk
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