Housing strategy Action plan 2014-2019 - Islington/media/sharepoint... · Public Health . Private...

Housing strategy Action plan 2014-2019

www.islington.gov.uk/housing

Housing Strategy Action Plan 2014-19

Priority 1: Increase supply and choice Action Lead council

service area(s) Key external partners

Timescale Outcome, target, milestones

A. Deliver new affordable homes 1. Deliver 2000 affordable homes

including: - 1500 for social rent - up to 500 new council

homes

Housing Needs and Strategy – Housing Development and Regeneration Planning and Development Finance Public Health

Registered Providers GLA

2015-2019 Number of new affordable homes delivered – reported annually

2. Deliver a mix of small and family sized homes to meet housing needs, including overcrowded families and people who are looking to downsize

2015-2019 Annual monitoring report of tenure mix and size of homes

3. Ensure new homes meet national and regional housing space and design standards

2014-2019 100% of all new affordable homes to meet at least level 4 of Code for Sustainable Homes. This will be monitored annually against planning permission and affordable housing completions data. Health impact assessments to be carried out for larger developments

4. Support Registered Providers (RPs) in the development of social rented homes to maximise affordability

2014-2019 70% of new affordable homes to be for social rent - reported annually New Homes Bonus and Right to Buy (one for one) receipts to support delivery of homes for social rent: number of units and grant per unit

B. Bring existing homes back into use 1. Targeted work to bring empty

homes back into use Housing Needs and Strategy – Private

Registered Providers

Annual 100 long term empty homes brought back into use per annum

Action Lead council service area(s)

Key external partners


Housing Partnerships Finance (Council Tax) Public Protection - Residential Environmental Health

Property owners

2. Work with partners to tackle housing fraud and illegal occupation

Housing Operations (Housing Investigations Team)


Annual Average of 100 homes per year recovered for letting to families in housing need

C. Make better use of existing homes to enable greater choice and mobility 1. Assist existing social housing

tenants to downsize and release larger homes for overcrowded and other families in housing need

Housing Needs and Strategy – Housing Options


Annual Target to be set annually: 2014/15 = 250

2. Assist with reduction of overcrowding in social housing

Housing Needs and Strategy – Housing Options Housing Operations


Annual Minimum of 180 households to be assisted (Annual target subject to review)

3. Promote our mutual exchange and mobility schemes to help

Housing Needs and Strategy –


Annual 250 mutual exchanges per year (Annual target subject to review)




people to move

Housing Options

D. Supporting employment through development 1. Create apprenticeships or jobs

through new housing developments

Housing Needs and Strategy – Housing Development and Regeneration

Housing Contractors City and Islington and other colleges/higher education and training providers

2014-19 Minimum of 1 apprenticeship or job per £1M contract value (Annual report) Number of jobs advertised by contractors and filled by Islington residents (Annual report)

2. Increase housing employment opportunities for Islington residents

E. Improve management standards, housing quality and choice in the private rented sector 1. Develop and implement a new

Private Sector Housing Strategy

Housing Needs and Strategy - Private Housing Partnerships Public Protection – Residential Environmental Health Public Health

Private Landlords Forum Private Sector Tenants Group

Jan 2015

New strategy and action plan launched

2. Promote high standards amongst landlords and managing agents

Islington Housing Group Private Landlords

Annual Landlords Forum – 3 times per year Number of private sector homes improved per year through Council action Increased number and percentage of accredited landlords (LLAS)

3. Take robust action against rogue landlords and lettings

Housing Needs and Strategy -

NLA

Annual Number and type of complaints received and resolved (Annual report)




agents

Private Housing Partnerships Public Protection – Residential Environmental Health

Shelter

Number of Category 1 hazards removed per year through Council action

4. Explore viability of setting up a social lettings agency

Housing Needs and Strategy - Private Housing Partnerships Public Protection – Residential Environmental Health Finance Housing Operations

Private landlords Lettings agents Tenants

Oct 2014 July 2015

Business case completed SLA established subject to approval of Council Executive

5. Subject to availability of funding, manage a grants programme to help improve housing standards in the private sector

Public Protection – Residential Environmental Health Finance

Residents and landlords Voluntary Sector

Annual Annual report grants approved and completed

6. Establish a single point of contact for private sector tenants

Housing Needs and Strategy - Private Housing

March 2014

Telephone number published on Council website




Partnerships

7. Assess feasibility for additional licensing of HMOs

Public Protection – Residential Environmental Health Community Safety

Dec 2014 Feasibility study completed

F. Make home ownership affordable to people on low to middle incomes 1. Assist social housing tenants to

explore alternative home ownership options

Housing Needs and Strategy - Housing Options


2014-19

Number of additional council homes available to let to families in housing need per annum

2. Support first time buyers and other households to get on the property ladder

Housing Needs and Strategy - Housing Options

Number of new homes built for shared ownership Number of households in target income groups assisted into low cost home ownership schemes

Priority 2: Well managed and well maintained places to live

Action Lead council service Area(s)

Key partners Timescale Outcome, target or milestones

A. Help residents into work and mitigate the impact of welfare reform

1. Establish job referral pathways for unemployed tenants

Housing Operations – Income Management Housing Needs and Strategy – Housing Options and Solutions Income Maximisation Team Welfare Response Team

Islington Alliance Registered Providers City and Islington and other colleges/higher education and training providers

2014-19 Monitor the number of referrals made and outcomes, including number of tenants assisted into work and/or training schemes

2. Proactively support tenants impacted by welfare reform

100% of all households impacted by welfare reform identified and contacted (subject to changes rolled out)

3. Work with partner agencies to provide advice and access to employment and training opportunities

Monitor the number of tenants / residents assisted or signposted per year

B. Well managed and maintained council owned homes and estates

1. Maintain the inside of our homes to a good standard by ensuring they are safe and meet the current and future needs of residents

Housing Property Services Housing Operations

Contractors Specialist advisors/consultants

2014-19 30 year Asset Management Strategy and 7 year Asset Management Plan updated annually Delivery of annual housing capital programme Bring day to day repairs services back under direct council control

2. Maintain the outside of our homes to a good standard by ensuring they are wind and water tight, safe, durable and accessible

3. Maintain communal areas within our estates to a good standard

Housing Operations Quarterly progress monitoring of Estate inspections

4. Ensure our homes are well managed by regularly reviewing and benchmarking our services and setting performance standards and targets

Housing Operations 2014-19 STAR Satisfaction surveys Quarterly benchmarking

5. Work with other local providers and/or managers of social housing to promote high quality housing management standards

Housing Needs and Strategy – Housing Partnerships and Communities Housing Operations

TMOs Partners for Improvement Registered Providers

2014-19 Number and nature of complaints received and outcomes reviewed annually Contractual performance indicators Audits and inspections HCA regulatory reports Resident satisfaction with services received

C. Deliver efficiency savings and exploring ways to maximise income

1. Identify and deliver VFM service improvements

Housing Operations Housing Partnerships and Communities Housing Property Services

Housing Executive Partners TMOs and TRAs Residents

2014-19

Service plan and annual performance review VFM assessments and audit reports

2. Identify and implement robust procurement processes that deliver quality and VFM services

3. Ensure our online housing services are easily accessible to encourage more resident independence

Number of services available on-line for residents % of and/or number of residents who self-serve Level of resident satisfaction with services Number and type of complaints about housing services

4. Explore opportunities for generating extra income

Housing Needs and Strategy Housing Operations Property and Procurement

Housing Executive TMOs and TRAs Partners

Service plan and annual performance review VFM assessment and audit reports % increase in income achieved through new initiatives

D. Resident engagement making a real difference to housing services

1. Ensure resident engagement arrangements are reflective of local community

Housing Needs and Strategy - Housing Partnerships and Communities Housing Operations TMO Co-ordination team

Resident Groups TMOs and TRAs Partners

2014-19 June 2014

Annual monitoring report on resident engagement Annual report on TMO performance and support Resident Engagement Strategy – development, implementation and review

2. Support and monitoring existing TMOs in the delivery of housing services

3. Ensure feedback on all housing service consultations

E. Create safer neighbourhoods

1. Continue to reduce levels of ASB and work with communities to resolve local problems

Housing Operations Community Safety Housing Needs and Strategy - Housing Partnerships and Communities

Partners TMOs and TRAs Registered Providers Police

2014-19 Number and % of cases open and closed Number of ASB incidents per ward Reduction in levels of reported crime and ASB Increase in numbers of people who feel safe in their neighbourhood Number of successful prosecutions using CCTV

2. Work with residents and others to ensure better and more effective use of CCTV

3. Encourage more intelligent use of street and estate lighting to create safer and clearer routes within and through estates

Housing Operations Community Safety Housing Property Services Housing Needs and Strategy – Housing Development and Regeneration

Police – Secured by Design Registered Providers TMOs and TRAs

2014-19 Reduction in levels of reported crime and ASB Increase in numbers of people who feel safe in their neighbourhood Housing Capital Programme – delivery of new initiatives as part of the Asset Management Strategy Delivery of resident-led improvements, including initiatives to address ASB and fear of crime, improve CC provision and play space, alongside building new homes on council estates % increase in use of community centres and play spaces

4. Develop and implement initiatives for improving estates

5. Develop communal and play areas and make best use of community centres

Priority 3: Improve health and wellbeing

ACTION Lead council service(s)

Key partners Timescale Outcome, target, milestones

A. Reduce fuel poverty and help with the cost of healthy living

1. Insulate homes to improve the energy efficiency of buildings and replace older less energy efficient boilers

Housing Property Services Public Protection – Residential Environmental Health Planning and Development Public Realm – Energy Services Public Health

Registered Providers Energy Companies ECO contractors

2014-19 2014/15 - fund the replacement of 400 older boilers in private sector homes % increase in council-owned homes that have a EPC rating of C or above Increase in average SAP ratings (Annual Measure)

2. Provide advice and support with fuel debt relief and help to reduce fuel poverty through home and budget management training

Public Realm – SHINE Communications Public health

Voluntary sector Energy suppliers UK Power Networks Groundwork London

2014-19 Number of SHINE referrals by tenure (Annual) Annual report of estimated cost savings achieved Fuel debt relief with a 2014/15 target of £15K

3. Promote Warm Home Discount and vulnerable energy customer registers

Number of Warm Home Discount and Priority Service Register sign-ups

4. Promote collective energy switching schemes and assisted switching programmes

Promote as part of Big London Energy Switch (3 times a year)

5. Installing energy saving measures to homes (Council and private) incl radiator panels, draught proofing

Housing Property Services Public Realm – SHINE

Number of homes benefitting from improvements (Annual report) 800 “energy doctor in the home” visits to be completed each year

6. Develop a proactive approach to dealing with dampness and condensation, including the deployment of both fabric and behaviour change interventions

Housing Property Services Public Protection – Residential Environmental Health Public Realm – SHINE

2014 - 2019

Reduction in reports of dampness amongst council tenants (Annual) Active enforcement against Category 1 dampness and mould growth hazards in privately rented and RP homes (annual report) Social marketing campaign to promote behaviour change

B. Look for new ways of working to increase support and choice for older people to deliver better housing options and services

1. Develop and implement and Older Persons Housing Strategy

Housing Needs and Strategy Adult Social Care - Supporting People

Registered Providers Supported Housing Providers Residents

April 2015

Launch strategy and Action Plan

C. Increase levels of independence

1. Review allocations scheme to ensure meets needs of people with disabilities

Housing Needs and Strategy – Housing Options Adult Social Care

Housing Executive Voluntary sector Registered Providers

March 2014 (Annual)

Annual Review of Allocations Scheme and reported to Exec

2. Explore potential for befriending schemes

Adult Social Care

Voluntary sector 2015-19 Review of Community Enablement outreach programme to ensure objectives being met

3. Effective use of the disabled adaptations and handypersons service to encourage independent living amongst elderly and disabled residents

Housing Operations Housing Property Services Adult Social Care – Handy Persons Service

2014-19 Annual report on number and average cost of DFG applications Minimum of 2800 interventions through the handypersons service

4. Explore viability of developing and promoting health check initiatives for older tenants, including Mental Health first aid courses

Public Health Housing Operations

Islington CCG

2014-19

Annual number of NHS health checks completed in Islington Number of eligible people attending eligible health awareness events

D. Improving quality of life for vulnerable residents

1. Sustain Learning Disabilities Partnership (LDP) focus on access to employment and training opportunities for people with learning disabilities

Adult Social Care – Commissioning and Strategy

Learning Disability Partnership Carers JCP Employers

2014-19

Number of residents with learning disabilities supported into work Target for 2014/15 = 20

2. Targeted action to improve health outcomes amongst private sector tenants

Public Protection – Residential Environmental Health Public Health

Landlords Forum CCG GPs Voluntary Sector

2014-19 Number of referrals each year for home improvements, including DFGs

Priority 4: Prevent homelessness and provide options


Key partners Timescale Outcome, target, milestones

A. Work with our partners to further develop accessible and effective homelessness prevention and advice services 1. Increase number of successful

homeless preventions and sustain homelessness acceptances at below 500 per annum

Housing Needs and Strategy – Housing Solutions Housing Welfare Reform Response Team Housing Benefit

Islington Homelessness Forum Job Centre Plus Registered Providers

2014-19 Quarterly report on preventions and applications Monitor number of and trends in homeless acceptances due to loss of rented accommodation Number and trends in number of homelessness preventions through sustaining current and/or move to alternative more affordable rented accommodation

2. Co-ordinate advice and support to households impacted by the total benefit cap and promote use of DHP and other available funds to prevent homelessness

Monitor take up DHP in terms of numbers, average amount and duration of support Monitor outcomes in terms of prevention of homelessness through award of DHP in short, medium and longer term

3. Support the work of the Islington Homelessness Forum and keep agencies and partners updated on changes in welfare reform

Quarterly meetings to agree and implement agreed joint actions, share information and/or raise awareness

B. Provide floating support services to reduce tenancy breakdowns ( 1.

Use access to floating support services to help sustain tenancies

Adult Social Care - Supporting People

Registered Providers Other support providers

2014-19

Reduction in number of tenancy breakdowns (measured annually)

C. Work with landlords to make private rented homes available to low income families and young people. 1. Develop a new private sector

affordability and sustainability assessment

Housing Needs and Strategy - Private Housing Partnerships Housing Needs and Strategy – Housing Options and Housing Solutions Housing Needs and Strategy – Housing Development and Regeneration Finance

Private Leasing Scheme partners Private Landlords

Sept 2014 Affordability and sustainability assessment - designed and tested

2. Investigate more cost effective temporary accommodation options

Sept 2014 Options analysed and implemented

3. Increase private sector opportunities

2014-19 Quarterly reports on number and cost of properties procured Budgetary savings generated – Annual Report

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