Housing & Adult Social Services Induction 5 th August 2015 Julia Jennings – Learning and...
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Transcript of Housing & Adult Social Services Induction 5 th August 2015 Julia Jennings – Learning and...
Housing & Adult Social Services
Induction
5th August 2015
Julia Jennings – Learning and Development Team
Introductions
• Name
• Job title
• Department/ Team you work for
• Why Islington Council?
• What do you want to take away from today?
Introduction to Housing Adult Social ServicesSean McLaughlin
Corporate Director of Housing and Adult Social Services
Political Leadership
LEADER OF THE COUNCIL
Cllr Richard Watts
MAYOR
Cllr Richard Greening
7 EXECUTIVE MEMBERS
• Finance and Performance – Cllr Andy Hull
• Housing and Development– Cllr James Murray
• Deputy Leader & Health and Wellbeing– Cllr Janet Burgess
• Children and Families – Cllr Joe Caluori
• Community Safety – Cllr Paul Convery
• Environment – Cllr Claudia Webbe
• Community Development – Cllr Asimah Shaikh
Total of 48 COUNCILLORS
Councillors …
Council Departments
Chief Executive
Lesley Seary
Children’sServices
Eleanor Schooling
Public Health
Julie Billett
Environment and
Regeneration
Kevin O’Leary
Finance
Mike Curtis
Housing and Adult Social
Services
Sean McLaughlin
Housing and Adult Social Services Senior Management Team
Corporate Director of
Housing & Adult Social Services
Sean McLaughlin
Service Director Housing Property Services
Simon Kwong
Service Director Housing
Operations
Doug Goldring
Service Director Housing Needs
& Strategy
Maxine Holdsworth
ServiceDirector Adult Social Care
Simon Galczynski
Islington as a Place keep
• Population: over 190,000• Very rich and well
educated – also very poor and excluded
• Deprivation and unemployment
• Arsenal, Sadlers Wells, Kings Place
• Complex and diverse – and wonderful
Challenging Times
• New housing laws• Care Act 2014/NHS integration• Financial pressures• Focus is on OUTCOMES: in principle – and needs
to be in practice!
Corporate Plan: Deeper Social Issues
• Mental ill-health• Domestic violence• Long-term conditions• Substance misuse• Long-term unemployment
Corporate Plan: Underpinning Principles
• Early intervention and prevention• People-centred services• Co-production• Strong Partnerships• Making Every Contact Count• Employment focussed
Thank you
@SeanMcLaughli20
020 7527 8178
07973 126791
Speed Networking
Handling confidential information
Michael WoolcottHead of Information Services
We will cover
Information governance The Legislation
Data Protection Act Common Law Duty Human Rights Act
Confidentiality model Protect Choice Inform
Where to go for more information
When things go wrong
The council has come under criticism following two high profile data breaches.
Islington Council was fined£70,000 for posting residents details on the ‘Whatdotheyknow’ website in response to a FOI request.
Last Feb 2015 the ICO carried out a council-wide audit to determine whether the council is following good data protection practice. The council has been rated as having reasonable assurance overall.
Council breaches in 2013
Aberdeen Council fined when records of vulnerable children were published online
£100,000
NE Lincs Council lost information on children with special educational needs
£80,000
Scottish Borders Council employees’ pension records found in a paper recycle bank in a car park
£250,000
Glasgow Council fined for losing two unencrypted laptops
£150,000
Plymouth City Council fined for as details of a child neglect case to the wrong recipient
£60,000
Barnet fined for losing highly sensitive data £70,000
Leicestershire in data breach following theft of bag £80,000
Croydon fined for serious data breaches following loss of a bag
£100,000
What is this all about?
It is about providing a framework that brings together a set of standards, policies, procedures and controls to ensure personal information is dealt with legally, securely, effectively and efficiently in order to deliver the best possible care to our residents
Legal requirements
Data Protection Act 1998
Human Right Act 1998
Common Law Duty of Confidentiality
The Confidentiality Model
PROVIDE CHOICE
PROTECT
INFORM
IMPROVE
Key roles
Caldicott Guardian – acts as the organisation’s conscience
Senior Information Risk Officer – ensures contractors and suppliers meet IG standards
IG leads – deliver fantastic training and do all the important work around day to day IG!
Practice managers act as gatekeepers for access to information about people
Practitioners themselves – they have a professional duty of confidentiality
Disclosing personal data to a third party
Do we have a contract with this organisation?
Do we have a written Information Sharing Agreement with this organisation?
Are we sending the least amount of data that is necessary?
Have we redacted all other personally identifiable data?
Are we sending the data securely?
Protecting people’s privacy
Examples of data breaches
Loss and theft of paperwork Data sent to the wrong person Inaccurate data held or not updated No legal basis to share Failure to redact data Insecure disposal of data Verbal disclosure
Recognise a data breach
How We Can Comply With The Law
By ensuring secure and effective information sharing between agencies
By ensuring all staff are confident and trained in data management and information sharing
By signposting who to ask when you don't know
By guarantee that data is shared on a ‘need to know’ basis
Mitigating risk during sharing information with multiple parties
Protecting individuals’ confidentiality and respecting their rights
How to find out more
Intranethttp://izzi/council/directorates/hass/about/policies/Pages/securityandconfidentiality.aspx
Training
Your departmental contact Michael Woolcottmailto:[email protected]: 0207 527 8184
This dog bites!
Its not the 99 times you get it right it’s the 1 time you get it wrong
Any questions
Adding some sparkle when dealing with customers
Karen Robinson
Customer Service Officer
Our values
What we believe
• We put serving the public first • We are open honest and fair • We respect all people and communities• We act with intergrity
How we work
• We put ourselves in our customer shoes: Keeping our processes simple, getting it right first time and making it easier for people to help themselves
• We work as one: We work with each other, with other organisations and with the community as a collaborative team
• We make every penny count: With innovation and creativity, we make things happen and deliver new solutions to complex issues, using the money we have as efficiently and effectively as possible.
• We add some sparkle: We do what we do with enthusiasm and passion, even when the going gets tough
Why do you think Customer Care important?
What are your expectations when receiving a service?
How would you describe a good service?
What do you do when you are faced with a poor service?
Customer Feedback, including compliments
• Support is available• Resolve complaints as soon as you can• Managers need to investigate (formal) complaints• 2 different complaints processes for ASS and Hsg• Role of CSU• Members Enquiries must be resolved within 10
working days• Celebrate compliments
A fast and effective response to complaints service gives us the opportunity to
· put things right for the customer who has received a poor service
· learn from our mistakes and therefore
· improve our services
· demonstrate that we care about our customers
· Show that we are listening
For further details, please contact -
Karen RobinsonCustomer Services Officer
ext. 8047 / [email protected]
MAKING EVERY CONTACT COUNT
Supporting residents to improve their health and wellbeing
How well do you know Islington?
QUIZ
1) How many people live in Islington?a. 218,000 b. 201,000 c. 183,000
2) How much of the boroughs housing stock are social housing?a) 40% b. 32% c. 10%
3) Islington is the _____ most deprived borough in England?a. 5th b. 15th c. 23rd
4) Life expectancy for men in Islington is: a. 73 b. 78 c. 81
5) The 3 leading causes of premature death are:
6) The biggest health risk factor for deaths are:a. Obesity b. smoking c. alcohol
7) How many people smoke?a. 22% b. 35% c. 40%
8) How many adults are overweight or obese? a. 11% b. 20% c. 37%
Quiz
Supporting people to live healthier lives is key to improving the health and wellbeing of residents and reducing early deaths
Staff have told us that they often see opportunities to talk about lifestyle issues but do not feel confident to raise them with residents
Residents have told us that they know what they need to do but they need a bit of help making changes.
Everyone has a role to play in identifying needs and signposting people to services
Everyone has a role to play in supporting people to access the right services and have a good quality of life
Make every appropriate contact count!
Making every contact count
Overview of lifestyle servicesWeight
ManagementSensible Drinking
Self management programmes
Expert Patient
Programme
Exercise on Referral
Health Checks
Stop Smoking
iCOPE
The majority of people have multiple not single unhealthy behaviours and people have very different combinations of behaviours.
SHINE
Promoting Change Training• This training will equip you with the skills and confidence
to recognise opportunities to talk to residents about wellbeing
• It will give you the skills needed to have effective conversations to encourage people to make healthy lifestyles changes.
• 1 day FREE training• To access visit
http://promotingchangetraining.eventbrite.com
I learned how to guide people
rather than make assumptions or
jump in”
• “I now know how to bring up sensitive discussions without being impertinent and judgemental”
Risk factors contributing to deaths in Islington, 2008-10
• Leading risk factor for death in Islington
• Main cause of death from:- Lung cancer- Chronic Obstructive Pulmonary
Disease- Key risk factor for CVD
• Estimated 22% of Islington adults smoke, significantly higher than London (18%)
• Younger age groups, 16 to 34 year olds (45% of smokers are in this age group)
Smoking
Physical activity
• 20% of Islington adults are inactive (2012)
• Islington adults are more active than the England average (2012/13)
• Lower socioeconomic groups are less physically active than managers/professionals (47% vs 70%) in Islington (2011-13)
• Individuals with a limiting illness or disability are 1.8 times less likely to be regularly active than those without a limiting conditions.
Alcohol
• 21% Islington residents binge drink, higher than London
• In 2012 there were 42 alcohol related deaths in men and 18 in women
• In 2012/13, there were 2,184 alcohol related admissions (3,186 per 100,000 population; the 4th highest in London)
Child obesity
22%
15%63%
1%Obese
Overweight
Healthy weight
Underweight
Year 6
11%
13%
76%
1%
Obese
Overweight
Healthy weight
Underweight
6RXUFH1 &0 3
Reception year
Source: NCMP, 2012/13
Depression prevalence rates for London PCTs
0%
1%
2%
3%
4%
5%
6%
7%
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* Includes Kensington and Chelsea,Queen's Park and PaddingtonSource: QOF, 2012/13
Source: QOF (2012/13)
Islington Evidence Hub:evidencehub.islington.gov.uk
Can you spot a safeguarding issue?
Rachel Adelson-Kettle
Learning & Development Lead for Safeguarding Adults
Why does safeguarding adults at risk matter?
Adults• 4-6% of older people suffer from some form of abuse
in their own home, a residential setting or hospital (O’Keeffe et al., 2007)
• Sexual abuse of people with a learning disability is four times higher than in the general population (Mencap et al 2001)
Safeguarding Adults 2013/14 & 2014/15: Alerts Proceeding to Investigations
In 2013/14 we had 511 investigations (44% of the total alerts raised) about suspected abuse.
In 2014/15 we had 573 investigations (49% of the total alerts raised). This is an increase of 12% on last year.
Alerts not progressed to investigation 2014-15; 51%
Alerts pro-gressed to
investigation 2014-15; 49%
2014/15
Alerts not progressed to investigation 2013-14; 56%
Alerts pro-gressed to
investigation 2013-14; 44%
2013/14
What is' Safeguarding Adults at Risk’? Safeguarding is the process of helping adults at risk keep
themselves safe. This is done by putting plans and policies in place to help people who are less able to protect themselves. It includes all the different strands of inter-agency work which look at the overall care of adults at risk. They look at:
• risk assessments and management of those risks• how to carry out the safe recruitment of staff• safeguarding awareness for all staff, volunteers, informal carers
and the general public• talking to service users/customers about what abuse is and who
they can talk to about it.This list is not exhaustive but covers the main points.
Old definition of an Adult at Risk
• An adult at risk is someone:-
“who is or may be in need of community care services by reason of mental or other disability, age or illness, and who is unable to take care of him or herself, or unable to protect him or herself against harm or exploitation”
(No Secrets, 2.3 2000)
New definition of an Adult at Risk
An adult at risk is:An adult (a) Who has needs for care and support (whether
or not the authority is meeting any of those needs)(b) Is experiencing, or is at risk of, abuse or
neglect, and(c) As a result of those needs is unable to protect
himself or herself against the abuse or neglect or the risk of it
(Care Act 2014, Section 42(1)
(No Secrets (2000) is being replaced by new government legislation)
What groups of people might this definition include
• Adults with learning disabilities (mild, moderate or severe)• Older people with dementia• People with mental health problems• People with long term conditions• People with physical disabilities• This can also include carers such as a family member/friend
who provides personal assistance and care to adults and are subject to abuse
• It also includes people who are not ordinarily resident in Islington – in other words, staff and volunteers should be concerned about any person, not just Islington residents. (This list is not exhaustive)
What do you think were the three most common types of abuse investigated in
2014-15?
This chart refers to 545 investigations which were completed during the year
Neglect, 32%
Financial, 24%
Physical, 23%
Emotional / psychological, 17%
Institutional, 2%Sexual, 3%
Discriminatory, 0.1%
• Neglect• Sexual• Physical• Psychological• Financial • Discriminatory • Organisational• Domestic violence• Modern slavery• Self-Neglect
What are the new main types of abuse?
In 2014-15 in which location do you think abuse most commonly took place?
Location of abuse investigated 2014-15
Care Home, 15%
Hospital, 4%
Own home, 59%
Service within the community, 8%
Other, 13%
Who abuses?• A family friend or family member• A good neighbour• A care worker• A nurse • A judge• A TV presenter• A stranger• A council employee• An adult at risk
In fact anyone can abuse
• If you are asked by any Safeguarding Adults Board in the country to share information about an individual or provide statistics about abuse of adults at risk you now have a legal duty to provide this information
(Care Act - Section 45)
• ‘Duty of Candour’ – all Health Authorities now have a duty to report any abuse or neglect which occurs in their services. If you provide false or misleading information you can go to prison for a maximum of 2 years.
(Care Act - Section 81)
This duty will initially apply to NHS healthcare bodies (NHS Trusts established under the NHS Act 2006, NHS Foundation Trusts and Special Health Authorities), and will later be brought in for all other registered providers from April 2015 subject to Parliamentary approval).
Information Sharing – a legal duty under the Care Act
What are your responsibilities?
• Know the signs of abuse• Listen carefully – do not pass judgement• Record basic details – who, when, where• Do not contaminate any evidence• Tell your manager who will contact Adult Social
Services Access Service - 020 7527 2299 [email protected]
For Children • Contact Islington’s Children’s Services Contact team
on 020 7527 7400
In the event of an emergency always dial 999
Your managers’ responsibilities around safeguarding adults at risk:
• Ensure safeguarding is considered in strategies, plans and services
• Make sure staff understand and know where to locate local and national safeguarding adults policies and procedures
• Keep up to date and ensure staff have had appropriate training
• Support staff through safeguarding cases or when raising alerts
Are you keeping yourself & others safe at work? Michal Jankowski
Health and Safety Adviser
Why do you need to know about health, safety and welfare as a manager in Islington?
• As managers, you have a legal obligation to ensure that staff and visitors within your area of responsibility are provided with a safe and healthy work environment.
• The Health & Safety at Work etc. Act 1974 S.2(1) states:
“It shall be the duty of every employer to ensure, so far as is reasonably practicable, the health, safety and welfare of all his employees”
Why do you need to know about health, safety and welfare as an Islington Council employee?
• As employees, you have to take reasonable care for the health and safety of yourself and of other persons who may be affected by your work
• To co-operate with your employer so far as is necessary
• Not to misuse anything provided in the interests of health, safety or welfare
Islington Council Health and Safety Policy
• Responsibilities and arrangements• Reviewed annually -available on the intranet
How to make your voice heard?
•Health and Safety Committee meetings•Health and Safety representatives•Contact Corporate Health and Safety directly
Sources of H&S information within Islington Council
• Intranet. (izzi page) Health and safety section with all relevant frameworks and guidance for employees and managers
• Topics: Accident and Incident reporting, Work at Height, Violence and Aggression, Lone Working and many more….
Corporate Health and Safety Advice
• Housing and Adult Social Care– Michal Jankowski ext. 2405 • Training – Detzani Hundebol ext. 2483• Administrator – Christine Huston ext. 3172
Health and Safety TrainingE-courses online:
• Workstation Safety (DSE)
• Fire Safety
• Managing Stress
• Driver Safety
• Induction
Training schedule 2015-2016:
• Conflict Management
• First Aid at Work
• Asbestos Awareness
• Health and Safety in the Workplace Level 2
Corporate Gym Membership
• one year’s membership for £225 of the borough’s seven leisure centres. The usual price is £538.55, which is a discount of £310.
• £22.50/month deducted from salary for ten months.
Membership starts in October. • If you would like a free 1-day leisure centre
voucher contact [email protected], 020 7527 7096.
• Further information on benefits please check My Benefits page on izzi.
Questions?
Action Plan What Next for you?
1.Go through your handouts
2.Explore Izzi/ MyHR
3.What do you want to find out more about?
4.Action your action plan
5.Give us your feedback
6. Is there anything you want us to provide you?
HASS L&D Team
• Heidi Rossetter - Learning & Development Lead for Social Work Education
• Alex Marais - Learning & Development Lead for Adult Social Care • Julia Jennings - Learning & Development Lead for Housing • Maria Abbasi – Learning & Development Officer• Neil Chick - Learning & Development Manager for Housing & Adult
Social Services
E-mail: Training-H&[email protected]
Learning and development in HASS
• Ask the director sessions• H&ASS staff awards• Staff conference• OLLIE
