Punjab College of Technical Education ( Hotel management)Ludhiana

House Keeping operation – BH- 113

Course Instructor: Mr.Vikash Prasad

Course Book: House Keeping Training Manual (Sudhir Andrew) House keeping (G. Raghubalan) Course Description

This course introduces the technical and Practical aspects of House Keeping operation. The course further familiarize student with basics of house keeping, hierarchy, personality traits, duties of staff, cleaning agents and care and cleaning of different surfaces.

Course Objectives

Objectives for this course are:

1. TO provide basic knowledge of house keeping operation.

2. To provide an understanding of the roles and responsibilities of House keeping professionals.

3. to provide a practical understanding of house keeping through practical exercises and case studies.

Rules for Assignments:

Purpose:The assignment will primarily be practice problems for the exams. Thus you should not collaborate on it with others by splitting the work and sharing answers. You will gain the most benefit from doing it by yourself. You can of course ask me for help. If someone in the class asks you for help on assignments, handle the situation as if you are a course instructor. Do not just give them an answer, but make sure they know how to find the answer on their own. If I feel that people have submitted answer that are merely copies of each other, I will grade the one solution and divide the credit for it equally among the copies.

Due Date: Assignment should submit on due date.

Late Policy:

You must do your work on time because we will be correcting and discussing it in class. No assignment will be accepted after the due date. If you know that you have a specific time conflict, make arrangement with me in advance for a separate assignment for late submission.

Format:

All assignment should be done according to the following format: Assignment must have a cover page including title of assignment, subject, date of

submission, student name, class, roll no. and submitted to. Use loose sheet with one side plain and other side lined. Write question heading with black pen and other text with blue pen. Draw diagram( if necessary) neat and clean with pencil on plain side of paper. Pages should be numbered. Mention contents at the beginning and references at the end of each assignment.

Test:Test can be oral/ written. No extra test will be conducted for the absentees. If you have any time conflict for the test contacts me on advance so that we can make sufficient arrangements. Keep in mind that there will be no improvement test at the end of semester. Therefore, its your responsibility to give test on time.

Class Participation:

A large component of your learning takes place in class. I will frequently have in-class exercises that you will do as individual/groups. Thus it is very important that you attend class regularly. I will keep attendance throughout the semester. Please let me know in advance of any scheduled absentees.

It is very important that we focus our attention during the limited time we have together. Each of us comes to the classroom distracted by thoughts from outside. Thus each day we will take about two minutes at the beginning with a brief mind-clearing exercise, followed by a focusing exercise. During the mind clearing exercise we will sit in silence and concentrate on our breathing. Because it is important that we not be distracted while doing these exercise. I will close the door promptly at the starting time for class. If you arrive late and the door is already closed, please wait outside until I reopen it and invite you in.

Classroom Policies:

Following are the classroom policies and they are meant to be strictly followed: Be punctual for the class; try to minimize your disturbance if you are late. I may

reject students who come after 15 minutes from the scheduled time. Student coming late will be considered as late arrival and I will record late

arrivals on the day attendance. Three late arrivals equals to one absent. And then entry will be permitted only if

you sign an application from the director.

Mobiles phones are not allowed in the classroom. If any student found using the mobile phones, he/she has to pay Rs.200 as fine in the account office.

During lecture delivery, if you have any kind of query, just raise your hand. Queries are important for the understanding of the concepts. So, do ask queries but make sure they are relevant to the subject.

Be disciplined in the classroom and do not make any noise while we are studying.

PUNJAB COLLEGE OF TECHNICAL EDUCATION, LUDHIANACOURSE PLAN

Name of Teacher: Vikash Prasad Subject Name: House Keeping Operation Subject Code: BH-113 Assignments: 2Total Lectures: 34 Tests: 3

Lecture Number

Topics Date Assignment

Test

1 Introduction of Hotel. Major and minor department of hotel.

2 Various international and national hotel chains.

3 Introduction of house keeping department. Its various sub department.

4 Role of house keeping. Guest satisfaction and repeat business.

5 Personality traits of house keeping personnel.

6 Hierarchy of small, medium ,large hotel.

7 Duties and responsibility of house keeping staff.

8 Test 1

9 Duties and responsibility of house keeping staff

10 Duties and responsibility of house keeping staff 1

11 Duties and responsibility of house keeping staff

12 Lay out of house keeping department. Desk control room, linen room, uniform room, lost and found section, tailor room.

13 Lay out of house keeping department. Desk control room, linen room, uniform room, lost and found section, tailor room.

14 Revision of 1st & 2nd chapter.

15 Cleaning Organization.Principle of cleaning, safety factor in cleaning.

16 Hygiene factor in cleaning. Daily , periodic & special cleaning.

17 Various house keeping equipment.Mechanical & Manual.

18 Various house keeping equipment.Mechanical & Manual.

19 Various house keeping equipment.Mechanical & Manual. Uses and care of equipment.

20 Cleaning agent.Commonly used cleaning agents.

21 Selection of cleaning agentPolishes, Classification of polishes.

2

22 Floor seals, classification of floor seals.Uses and care of cleaning agent.

23 Storage and distribution & control of cleaning agent.

24 Green house keeping.Uses of eco friendly products.

25 Revision of 3rd and 4th chapter.

26 Test 2

27 Case study

28 Pest control.Area of infestation, Prevention of pests., control of pest.

29 Care and cleaning of different surfaces.

30 Metal, care and cleaning of silver, steel, brass, copper.

31 Glass, care and cleaning of glass.

32 Ceramic, care and cleaning of ceramics.Wood, care and cleaning.

33 Wall Finishes.Paints, Wall paper, Fabric wall covering, wood paneling. Care and cleaning.

34 Floor finishes.Hard finishes, semi hard, soft floor finishes.

35 Revision of 5th and 6th chapter

36 Revision of 5th and 6th chapter

37 Test 3

Assignment:1. Hierarchy of small, medium and large hotel on the basis of local hotel.

2. Prevention and controlling of pest.

Presentation Topic

1. Introduction of Hotel. Major and minor department of hotel.2. Various international and national hotel chains.3. Personality traits of house keeping personnel4. Hierarchy of small, medium, large hotel5. Role of house keeping in hotel.6.Carpets.Protection of carpet. Care & cleaning of carpet.7. Duties and responsibility of house keeping staff8. Lay out of house keeping department. Desk control room, linen room, uniform room, lost and found section, tailor room

9. Various house keeping equipment. Mechanical & Manual. 10. Uses of computer in House keeping Department.