Hotel staff
31
Transcript of Hotel staff
Hotel Staff
Hotel Staff
Receptionists
Receptionists work at the Front Desk, the Reception Desk
Receptionists help guests check in when they arrive.
Receptionists help guests check out when they leave.
Receptionists know everything.
Hotel Staff
Hotel Staff
Concierge Doorman
The doorman opens the front door for the guests and welcomes
them to the hotel.
The doorman can find a taxi very quickly.
The Concierge helps the guests with event tickets, restaurant
reservations and advice on everything.
The Concierge and Doorman know more than the Receptionists.
Hotel Staff
Hotel Staff
Bellman, bellboy, bellhop, porter, redcap, skycap, steward
His job is to carry the luggage, baggage of the guests to
their room.
Hotel Staff
Hotel Staff
The Housekeeper
Her job is to prepare the hotel rooms for the arrival of the guests.
Her job is to keep the room clean and the guests happy while they stay at the
hotel.
She changes the bed, bedclothes.
She sweeps, cleans the floor.
She cleans the bathroom.
Hotel Staff
Hotel Staff
Masseuse
Her job is to give a massage to the guest.
She has to stretch and exercise muscles.
She has to give pain and pleasure.
Hotel Staff
Hotel Staff
Waiter Waitress
Their job is to take food orders from the guests.
Then they take the order to the kitchen.
When the food is prepared they take the food from the kitchen to the guests at
their table.
While the guests are eating, they should quietly ask if everything is alright.
At the end of the meal they take the check (USA) or bill (UK) to the guests.
They take the money or credit card to the cashier and return with the change or
receipt.
Hotel Staff
Hotel Staff
Barman Barmaid
Their job is to take orders from the guests for drinks and alcohol.
They take orders for soft drinks. (Coke, Pepsi, Fanta, 7 Up, ginger ale)
They take orders for beer. (Ale, lager or stout)
They take orders for wine. (Red, white or sparkling)
They take orders for liquor or spirits. (whisky, vodka, gin, tequila, rum)
They make mixed drinks or cocktails. (mixes of spirits, liqueurs, wines, soft drinks
and fruit juices)
Hotel Staff
Hotel Staff
Cashier
She usually works at the reception desk or in the restaurant.
She takes the bill (UK) or the check (USA).
She takes money, cash, or a credit card.
She gives change for money or cash.
She gives a receipt for money, cash, or credit card.
She will also accept a cash card/ money card/ bank card/ debit card.
Hotel Staff
Hotel Staff
Fitness Instructor, Workout Leader, Gym Instructor
The fitness instructor helps guests with their work-outs.
The Workout Leader leads groups of guests through exercise routines.
All instructors must be able to help with injuries.
Hotel Staff
Hotel Staff
Swimming Instructor Lifeguard
The swimming instructor is a swimming teacher.
The instructor teaches guests how to swim and be safe in the water.
The lifeguard watches the guests in the swimming pool.
If a guest is in danger, the lifeguard goes to rescue the guest.
The lifeguard must know about life saving methods.
The lifeguard must be able to perform cardiopulmonary resuscitation (CPR)
Hotel Staff
Hotel Staff
Valet Parking
When the guest arrives at the hotel
the valet driver drives the car away and parks it safely.
Hotel Staff
Hotel Staff
Chef
The chef is the boss in the kitchen.
The chef cooks and makes sure that ALL food leaving the kitchen is delicious.
There are many types of chef - Chef de cuisine, executive chef, chef manager,
head chef, master chef, sous-chef, pastry chef,chef de partie.
Hotel Staff
Hotel Staff
Chef or Cook?
A chef gets to wear a big hat?
A chef tells people what to do.
A cook cooks.
Hotel Staff
Hotel Staff
Maintenance Men
Gardener Cleaner
The gardener looks after the plants: flowers, trees, bushes, hedges and grass.
He cuts the grass, picks the flowers, trims the hedges and bushes
and prunes the trees.
The cleaner cleans/wipes/washes the windows.
The cleaner polishes metal.
The cleaner sweeps the paths/footpaths/walkways.
Hotel Staff
Hotel Staff
Maintenance Men
Repairman, Engineer, Electrician, Electrical Engineer, Carpenter, Plumber, Painter.
The electrician works with electricity.
The carpenter works with wood.
The plumber works with water and pipes.
The painter works with paint.
