Hosted Business Email and Collaboration - Market Quadrant 2012.pdf
Transcript of Hosted Business Email and Collaboration - Market Quadrant 2012.pdf
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Hosted Business Email and Collaboration
Market Quadrant 2012
Radicati Market QuadrantSM is copyrighted September 2012 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the
Radicati Group. Vendors and products depicted in Radicati Market QuadrantsSM
should not be
considered an endorsement, but rather a measure of The Radicati Groups opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics.
The Radicati Group intends its Market Quadrants to be one of many information sources that
readers use to form opinions and make decisions. Radicati Market QuadrantsSM
are time
sensitive, designed to depict the landscape of a particular market at a given point in time. The
Radicati Group disclaims all warranties as to the accuracy or completeness of such information.
The Radicati Group shall have no liability for errors, omissions, or inadequacies in the
information contained herein or for interpretations thereof.
The Radicati Group, Inc.
1900 Embarcadero Road, Ste. 206
Palo Alto, CA 94303
Phone: (650) 322-8059
Fax: (650) 322-8061
www.radicati.com
THE RADICATI GROUP, INC.
An Analysis of the Market for
Hosted Business Email,
Revealing Top Players, Mature Players,
Specialists and Trail Blazers.
September 2012
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TABLE OF CONTENTS
RADICATI MARKET QUADRANTS EXPLAINED .................................................................. 3
MARKET SEGMENTATION ................................................................................................ 5 EVALUATION CRITERIA ................................................................................................... 7 MARKET QUADRANT - HOSTED BUSINESS EMAIL AND COLLABORATION PROVIDERS ... 10
KEY MARKET QUADRANT TRENDS ............................................................................ 11 HOSTED BUSINESS EMAIL AND COLLABORATION PROVIDERS - VENDOR ANALYSIS ..... 16
TOP PLAYERS ............................................................................................................. 16 TRAIL BLAZERS ......................................................................................................... 24 SPECIALISTS ............................................................................................................... 32 MATURE PLAYERS ..................................................................................................... 40
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RADICATI MARKET QUADRANTS EXPLAINED
Radicati Market Quadrants are designed to illustrate how individual vendors fit within
specific technology markets at any given point in time. All Radicati Market Quadrants
are composed of four sections, as shown in the example quadrant (Figure 1).
1. Specialists This group is made up of two types of companies:
a. Emerging players that are still very new to the industry and have not yet
built up much of an installed base. These companies are still developing
their strategy and technology.
b. Established vendors that offer a niche product.
2. Trail Blazers These vendors offer cutting edge technology, but have not yet
built up a large customer base. With effective marketing and better awareness,
these companies hold the power to dethrone the current market leaders. Trail
blazers often shape the future of technology with their innovations and new
product designs.
3. Top Players These are the current leaders of the market, with products that
have built up large customer bases. Vendors do not become top players
overnight. Most of the companies in this quadrant were first specialists or trail
blazers (some were both). As companies reach this stage, they must fight
complacency and continue product innovation, or else they will be replaced by the
next generation of trail blazers.
4. Mature Player These vendors have large, mature installed bases of customers,
but no longer set the pace for the rest of the industry. These vendors are no longer
considered movers and shakers as they once were.
a. In some cases, this is by design. If a vendor has made a strategic decision
to move in a new direction, it may slow development on one product line
and start another.
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b. In other cases, a vendor may simply become complacent as a top vendor
and be out-developed by hungrier trail blazers and other top players.
c. Companies in this stage either find new life and revive their R&D, moving
back into the top players segment, or else they slowly fade away as
legacy technology.
Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to
develop its product, it will move horizontally along the x axis. As market share
changes, vendors move vertically along the y axis. It is common for vendors to move
between quadrants over the life of a product, as their products improve and market
requirements evolve.
Figure 1: Sample Radicati Market Quadrant
Functionality is rated from 1 to 10, with 10 being the highest, and 1 the lowest.
Market Share is assigned according to the companys ranking in our latest
annual reports, based on its user Installed Base (e.g. the company with the largest
installed base market share is number 1, the one with the second largest installed
base market share is number 2, etc.).
Functionality
Mark
et
Sh
are
Radicati Market Quadrant
Top PlayersMature Players
Specialists Trail Blazers
Company L
Company BCompany G
Company FCompany D
Company H
Company J
Company Y
Company Z
Company ECompany ACompany C
Low
Lo
w
High
Hig
h
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MARKET SEGMENTATION
This edition of Radicati Market Quadrants covers the Hosted Business Email and
Collaboration market, which is defined as follows:
Hosted Business Email and Collaboration Providers offer cloud-based email
services that provide robust, enterprise-grade functionality aimed at business
users. These providers typically offer email services on a multi-tenant server
located in their data centers. Some providers may also offer dedicated hosting
options for customers with more unique requirements. Some of the more widely
known Hosted Business Email and Collaboration providers include: Apptix,
AppRiver, Ceryx, Google, IBM, Intermedia, Microsoft, NaviSite, Rackspace, and
USA.NET.
Hosted Business Email and Collaboration solutions may be based on many
technology platforms, including basic POP3/IMAP, Microsoft Hosted Exchange,
or other proprietary technology.
Over this past year, the demographics of organizations migrating to cloud-based
email services has shifted considerably. Whereas previously SOHOs and SMBs
were the main customers of Hosted Business Email and Collaboration solutions,
mid-market and larger organizations are also beginning to embrace the cloud. The
main drivers for this, besides cost and ease of administration, are:
o Cloud-based email and collaboration solutions are a simple way for larger
businesses to connect geographically dispersed work teams or regional
offices with one common infrastructure.
o Oftentimes, large enterprises have a complex mix of various email
systems obtained via acquisitions and mergers. Sometimes, the best way to
unify these solutions is through a hosted solution. This can simplify the
licensing and hosting contracts that may exist.
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o Some large organizations are adopting a hosted email solution for
redundancy as a secondary, back-up email solution in case their main on-
premises email system fails.
o Hosted email and collaboration solutions can also give large organizations
the option to extend email and related services to non-office workers that
have traditionally not had access to email in the past, such as retail or
factory workers. Low price points and the ease of deployment make
serving these employees feasible.
In 2012, Hosted Business Email and Collaboration mailboxes represent 21% of
Business mailboxes worldwide. Figure 2, below, shows this breakout.
Figure 2: Hosted Business Email and Collaboration Mailboxes, 2012
Note: Microsoft Hosted Exchange is a rapidly growing sub-segment of the Hosted
Business Email and Collaboration market and is dealt with in a separate Market
Quadrant report titled Microsoft Hosted Exchange Market Quadrant 2012.
Hosted Business
Mailboxes
21%
OtherBusiness
Mailboxes
79%
Hosted Business Email and Collaboration Mailboxes, 2012
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EVALUATION CRITERIA
Hosted Business Email and Collaboration providers are positioned in the quadrant,
according to two criteria: Market Share and Functionality.
Market Share is based on the installed base published in our Hosted Email and
Collaboration Market, 2012-2016 report. The provider with the largest installed base
has a market share of 1, the one with the second largest installed base has a market share
of 2, etc. In order for a Hosted Business Email and Collaboration provider to be
positioned in the Top Player or Mature quadrants, they need to have a market share of 1
to 7. Hosted Business Email and Collaboration providers with smaller installed bases are
positioned either in the Trail Blazer, or Specialist quadrants.
Functionality we assess each Hosted Business Email and Collaboration providers
solution based on a number of key service differentiators.
In order for a Hosted Business Email and Collaboration provider to be on the right side of
the quadrant (Top Player or Trail Blazer), its solution should have the following
capabilities:
Hosted email platforms exist in many flavors, the most common being POP
mailboxes, Google Gmail (as part of Google Apps), and Microsoft Exchange
Server. Businesses should consider whether they need the full functionality that
comes with a platform like Microsoft Hosted Exchange, or whether they should
instead opt for a simpler, less expensive email platform based on POP. Some
hosted email providers offer Microsoft Hosted Exchange and a POP-based
solution that can be combined for a more cost-effective solution. Hosted email
providers that can offer multiple platforms have a unique value advantage over
other providers that exclusively sell either Microsoft Hosted Exchange or their
own proprietary hosted email solution.
Mailbox size should offer businesses flexibility to accommodate mailboxes with
thousands of emails with large attachments that may take up several gigabytes.
More hosting providers are also beginning to offer mailbox options that have
unlimited storage, but it still common to have limits imposed.
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Management consoles should provide an intuitive interface that allows
administrators to perform mailbox provisioning tasks with a high degree of
granularity over user services.
Migration support should be provided with migration tools and a professional
service team that helps new customers migrate from on-premise or other hosting
providers.
Customer support has become one of the key differentiating factors in this
market. Most hosted email providers essentially offer the same service. In fact,
with the exception of some subtleties, such as a modified control panel, all
Microsoft Hosted Exchange providers run the exact same software to power their
services. Therefore, customer support is a key area where vendors can
differentiate themselves. Most hosted email providers offer a support team that is
available 24x7 to answer questions via phone or email. Service Level Agreements
(SLAs) should also come standard with at least a 99.9% uptime guarantee.
Active Directory (AD) synchronization lets businesses synchronize their Active
Directory (AD) servers with their hosting providers Active Directory (AD)
servers for a simpler, quicker way to provision users and groups. Active Directory
(AD) synchronization is also paramount in providing single sign-on capabilities.
Security features are another key area of differentiation. Most providers include
anti-spam and antivirus protection for their mailboxes. Some providers also offer
more options, such as mobile device management, email encryption, and more.
Mobility features should offer two-way over-the-air (OTA) email synchronization
via services such as Microsoft Exchange ActiveSync (EAS) or BlackBerry
Enterprise Server (BES). This is an increasingly important feature as mobile
device usage becomes more prevalent.
Other services, such as instant messaging (IM), hosted PBX, archiving, unified
communications (UC) and other related features, are commonly deployed
alongside a hosted email package. These services act as complements to a hosted
email solution, and bring more value to businesses. Not so common features, such
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as IP acceleration technology, can also serve as a differentiating feature.
Flexible deployment options let businesses choose between multi-tenant hosting,
or dedicated hosting. A multi-tenant environment may be the most common and
economical option, but it is not suitable for every business.
Strong track record from hosting providers, such as actual uptime, timely
software upgrades, and more, should be examined by potential customers.
Note: On occasion, we may put a player on the right side of the quadrant by giving them
a higher than typical Functionality Score, even if they are missing one or two of the
features mentioned above, if we feel that the other aspects of their solution are
particularly unique and innovative.
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MARKET QUADRANT - HOSTED BUSINESS EMAIL AND COLLABORATION PROVIDERS
Figure 3: Hosted Business Email and Collaboration Market Quadrant, 2012
Note: This Market Quadrant deals only with Hosted Business Email and Collaboration providers
in North America.
Radicati Market QuadrantSM
is copyrighted September 2012 by The Radicati Group, Inc.
Reproduction in whole or in part is prohibited without expressed written permission of the
Radicati Group. Vendors and products depicted in Radicati Market QuadrantsSM
should not be
considered an endorsement, but rather a measure of The Radicati Groups opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics.
The Radicati Group intends its Market Quadrants to be one of many information sources that
readers use to form opinions and make decisions. Radicati Market QuadrantsSM
are time
sensitive, designed to depict the landscape of a particular market at a given point in time. The
Radicati Group disclaims all warranties as to the accuracy or completeness of such information.
The Radicati Group shall have no liability for errors, omissions, or inadequacies in the
information contained herein or for interpretations thereof.
Functionality
Ma
rke
t S
ha
re
Top Players Mature Players
Specialists Trail Blazers
NaviSite
Intermedia
Microsoft
USA.NET
Low
Lo
w
High
Hig
h
Google
Apptix
Ceryx
Rackspace
AppRiver
Go Daddy
SherWeb
mindSHIFT
IBM
CenterBeam
FuseMail
Hosted Business Email and Collaboration Market Quadrant, 2012
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KEY MARKET QUADRANT TRENDS
Google, Microsoft, USA.NET, and Intermedia rank as Top Players in the Hosted
Business Email and Collaboration market.
o Google was the first major vendor to offer hosted email for businesses
with its Google Apps solution that bundles email, a productivity suite, and
much more to meet the needs of the enterprise. Google Apps is a
powerful, full-featured solution designed from the ground-up for the cloud
that is easy to deploy and administer by organizations of all sizes.
o Microsoft Office 365 takes advantage of the vendors latest server
technologies (Microsoft Exchange Server 2010, Microsoft SharePoint Server
2010, and Microsoft Lync 2010) that were designed specifically for use in the
cloud. One key component of Microsofts success is its ability to bundle
Microsoft Office Web Apps with Microsoft Office 365 for cloud-based
access to the latest Office productivity suite from Microsoft.
o USA.NET, backed by its parent company Perimeter E-Security, places a great
deal of emphasis on security and compliance throughout its solution
offerings. All of USA.NETs Hosted Exchange offerings have robust security
features, and comply with federal and industry rules and regulations, such as
FINRA, HIPAA, and more. USA.NET has strong appeal with mid-size and
larger companies that have stringent security and regulatory requirements.
USA.NET also offers its Commercial Messaging Service (CMS) that delivers
a secure, cost-effective hosted email platform for businesses with more basic
needs.
o Intermedia is one of the largest and fastest growing Microsoft Hosted
Exchange providers, and offers a full range of services, including POP-
based hosted email, instant messaging (IM), document management,
backup, mobility, Hosted VoIP, and Unified Communications (UC).
Intermedia has a solid line of Hosted Email and Collaboration offerings to
target the SMB market that scale from a relatively basic plan to much
more sophisticated offerings with email encryption and other advanced
features. Intermedia also has a strong development team, which helps it to
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quickly rollout new solutions and features.
SherWeb, NaviSite, Apptix and Ceryx rank as Trail Blazers. These vendors offer
a comprehensive range of services and are innovators in the Hosted Business
Email and Collaboration market. However, these vendors do not yet have the
large market share that would position them as Top Players. As they build
momentum and grow their installed base, they are likely to move into the Top
Player quadrant.
o SherWeb offers a wide range of email and collaboration services, such as
POP-based proprietary email, Microsoft Hosted Exchange, Microsoft
SharePoint, Microsoft Dynamics CRM, and Microsoft Lync for the SMB
market. The company differentiates itself from other Hosted Business
Email and Collaboration providers by offering a simple, powerful
Microsoft Hosted Exchange service that can be accompanied by the
vendors data backup and archiving services. Its POP-based proprietary
email is also an option for businesses that just need access to basic
mailboxes.
o NaviSite has built up the expertise and ability to deal with larger
organizations that have more complex requirements. The vendor can
seamlessly integrate its services with third-party software, as well as
customize email environments down to the smallest specifications. In
addition, NaviSites low pricing and virtual dedicated solutions make the
vendor quite an attractive provider for the mid-market for hosted email
needs, such as Microsoft Hosted Exchange and IBM Hosted
Notes/Domino.
o Apptix is a leading Microsoft Hosted Exchange provider, and has found
success in offering a broad range of hosted communications and
collaboration services to SMBs, including Hosted VoIP, Microsoft Hosted
SharePoint, Web conferencing, and Microsoft Hosted Lync. Apptix has an
early mover advantage with its Hosted Unified Communications (UC)
solution for companies that are ready to move all their communication
needs to the cloud.
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o Ceryx targets the mid-market with its Microsoft Hosted Exchange
services. In addition to traditional multi-tenant hosting, Ceryx also offers a
dedicated cloud option that may be of more interest to its target market.
Ceryx offers a wide array of security features that can be bundled with its
email offerings. These security features combined with its dedicated cloud
give a strong sense of protection to Ceryx customers, and are
complemented with archiving, encryption, and other sophisticated email
and collaboration functionality.
AppRiver, mindSHIFT, CenterBeam, and IBM are in the Specialist quadrant.
These companies have a loyal client base, but have been less aggressive in
coming out with new features and functionality. Moreover, their overall market
share is also somewhat limited.
o AppRiver offers a secure Microsoft Hosted Exchange solution that caters
to SMBs. The vendors Microsoft Hosted Exchange solution employs a
unique IP acceleration technology from Akamai that speeds up network
connection for an enhanced email performance. AppRiver also resells
Microsoft Office 365 packages via Microsofts syndication model. The
vendor, however, lacks some basic technologies, such as Active Directory
(AD) integration for its Microsoft Hosted Exchange solution.
o mindSHIFT offers a broad range of cloud and managed IT solutions that
include services for virtualization, security, storage, VoIP, hosting,
customer relationship management (CRM), as well as email and
collaboration services. The future of mindSHIFT, however, is uncertain
since its parent company, Best Buy, is soliciting offers to sell itself.
o CenterBeams 365+ Microsoft Hosted Exchange solution comes complete
with Microsoft SharePoint and Microsoft Lync. The vendor also focuses a
lot of effort on its endpoint security solution that can be deployed
alongside the providers 365+ solution. CenterBeams Microsoft Hosted
Exchange solution is a good start for small companies looking for a basic,
secure hosted email solution.
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o IBM has rebranded IBM LotusLive as IBM SmartCloud for Social Business
with the goal of delivering a more streamlined portfolio of social business
solutions that are based in the cloud. IBM SmartCloud offers a broad range of
cloud-based services, which include email, collaboration, and Web
conferencing. IBM is getting ready to release IBM Docs that will feature a
cloud-based productivity suite to create documents, spreadsheets, and
presentations. IBM, however, is very late to the game, introducing this new
feature years after Microsoft and Google have offered similar functionality.
Go Daddy, Rackspace, and FuseMail rank as a Mature Players. These
companies have large installed bases but do not offer highly innovative solutions.
o Go Daddy is a leading provider of Web hosting, domain names, SSL
security certificates, as well as a number of online business services for
individuals and organizations. For basic email needs, the company offers a
larger variety of POP and IMAP-based proprietary email offerings than
many other providers. Go Daddy also offers Microsoft Hosted Exchange
packages. These solutions, however, remain relatively basic, and cater
mainly to customers that are looking for a simpler, less expensive option
for their messaging needs.
o Rackspace offers a wide range of email, collaboration, file sharing, and online
backup services. Customer support is a big differentiator for Raskspace
through its Fanatical Support Team. For hosted email, Rackspace offers
Microsoft Hosted Exchange and a proprietary POP/IMAP hosted email
platform for customers to choose from. The companys POP/IMAP solution
is one of the more powerful proprietary solutions available with mobility
features powered by Microsoft Exchange ActiveSync (EAS) available as an
add-on.
o FuseMail offers a proprietary POP/IMAP email solution and a Microsoft
Hosted Exchange solution that is available with a robust set of features
centered on security and archiving. Microsoft SharePoint and Microsoft
Exchange ActiveSync (EAS) are also available for FuseMail mailboxes.
Some basic add-on features, however, are not available for Fusemail
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customers. Most notably, the vendor does not currently offer Microsoft
Lync.
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HOSTED BUSINESS EMAIL AND COLLABORATION PROVIDERS - VENDOR
ANALYSIS
TOP PLAYERS
GOOGLE
1600 Amphitheatre Parkway
Mountain View, CA 94031
www.google.com
Google Apps is a cloud-based suite that includes services for email, collaboration, and
productivity. Google Apps services are entirely Web-based and do not require any
additional desktop software other than a Web browser. Google Apps is available in
several different editions that all keep the same core functionality. Available versions
include Google Apps (free), Google Apps for Business, Google Apps for Government,
and Google Apps for Education (free).
FUNCTIONALITY: 7
MARKET SHARE: 1
KEY STRENGTHS:
Google Apps is entirely cloud-based and does not require any on-premise or
desktop components, all features and functionality can be accessed through any
Internet browser. Google handles seamlessly all migrations on the backend,
freeing customers from constant upgrades.
Google offers real-time, multi-user editing of documents, spreadsheets and
presentations with Google Docs. Google also enables cloud storage, collaboration
and synchronization of any file type, across multiple devices (PC, laptop, tablet,
smartphone, etc) with Google Drive.
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Google Apps includes robust, real-time communication tools including instant
messaging, voice calls and multi-person video meetings with screensharing and
thats integrated with Gmail and Google Docs.
Google Apps offers native apps for iOS and Android, that work on any phone
with a web browser and includes mobile device management that allows company
administrators to set policies and manage employee mobile devices.
KEY WEAKNESSES:
Google Gmail and other services in Google Apps have a consumer-oriented look
and feel that some businesses may find disappointing.
Google Apps is only available as a multi-tenant hosted service. There are
currently no dedicated versions of Google Apps, which may be disappointing to
larger customer organizations that would prefer a dedicated option.
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MICROSOFT
1 Microsoft Way
Redmond, WA 98052-6399
www.microsoft.com
Released in 2011, Microsoft Office 365 is the successor to Microsoft Business
Productivity Online Suite (BPOS). The main services include Microsoft Exchange
Online for email and collaboration based on Microsoft Exchange Server 2010; Microsoft
Office Web Apps for Web-based applications of Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, and Microsoft OneNote; Microsoft SharePoint Online for team
collaboration and document management based on Microsoft SharePoint Server 2010;
and Microsoft Lync Online for instant messaging (IM) and presence awareness based on
Microsoft Lync 2010. All services are maintained and hosted by Microsoft in geo-
redundant data centers with a 99.9% financially-backed SLA.
FUNCTIONALITY: 8
MARKET SHARE: 2
KEY STRENGTHS:
Microsoft Office 365 lets customers subscribe to Microsoft Office Web Apps,
which allows organizations to access a cloud-based version of Microsoft Office.
For the first time, Microsofts 2010 versions of its messaging and collaboration
server technologies (Microsoft Exchange Server 2010, Microsoft SharePoint
Server 2010, and Microsoft Lync 2010) were designed specifically for the cloud.
This provides a better experience for organizations that subscribe to Microsoft
Office 365.
Microsofts Enterprise Agreement (EA) allows for concurrent on-premise and
hosted deployments of Microsofts server technologies. This allows customers to
gradually transition to the cloud at their own pace.
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KEY WEAKNESSES:
Updates to Microsoft Office 365 services are not as seamless as some other cloud-
based email and collaboration solutions. Upgrades sometimes require a fair
amount of effort on the part of customers.
Customers may be forced to upgrade their own on-premise technology before
they can take advantage of all of the features of Microsoft Office 365.
Microsoft requires 30,000 seats for a dedicated solution. Most other Hosted
Exchange providers usually offer dedicated offerings starting at around the 3,000
seat mark.
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USA.NET, A PERIMETER E-SECURITY BRAND
7900 E. Union Avenue
Suite 800
Denver, CO 90237
www.usa.net/perimeter
Founded in 1996, USA.NET is a leading provider of comprehensive end-to-end
messaging solutions, including Microsoft Hosted Exchange and Commercial
Messaging Services (CMS), its proprietary email solution. The vendor also offers
wireless email, email archiving and compliance, collaboration services, and more. In
2007, USA.NET was acquired by Perimeter E-Security, an enterprise software-as-a-
service (SaaS) security provider headquartered in Milford, CT.
FUNCTIONALITY: 9
MARKET SHARE: 5
KEY STRENGTHS:
For a more economical solution, customers can mix-and-match Microsoft Hosted
Exchange mailboxes with the more cost-effective Commercial Messaging
Solution (CMS).
USA.NET has developed a unified management interface for customers that have
deployments of Microsoft Hosted Exchange and USA.NETs proprietary hosted
email solution, Commercial Messaging Solution (CMS).
USA.NET places more emphasis on security and compliance compared to other
service providers in this market. USA.NETs parent company, Perimeter
eSecurity, provides the vendor with strong credibility among organizations that
require secure hosted services.
KEY WEAKNESSES:
USA.NETs Cloud Mobile Device Management solution will have its own
management interface that is separate from the unified management interface for
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USA.NETs email solutions.
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INTERMEDIA
815 East Middlefield Road
Mountain View, CA 94043
www.intermedia.net
Founded in 1995, Intermedia began as a Web hosting provider and was first to offer
Microsoft Hosted Exchange. Since 2000, the company has focused on hosting email and
collaboration services, which include Microsoft Exchange Server, Microsoft
SharePoint, Microsoft Lync, mobility, back-up, security, Hosted VoIP, and more. These
services are bundled via Intermedias Office in the Cloud solution which also includes
includes 24x7 certified technical support, as well as expert migration from Intermedias
Cloud Concierge team. Administrators can manage and provision all Intermedia
services, including mailboxes, mobile devices, and other add-on services via the
companys proprietary management platform, HostPilot Control Panel. End-users can
also manage their own settings via Intermedias My Services control panel, which is
available within Microsoft Outlook. Intermedia also offers a POP-based email solution
with 1GB of space, anti-spam features, virus scanning, and other features.
FUNCTIONALITY: 9
MARKET SHARE: 7
KEY STRENGTHS:
As one of the first providers of Microsoft Hosted Exchange, Intermedia has built
up a great deal of experience managing Microsoft Hosted Exchange, as well as
migrating users to it. Intermedia relies on its own management and provisioning
platform HostPilot Control Panel, which enables Intermedia to deliver all of its
services in an integrated manner. Intermedia was also first to launch a Microsoft
Hosted Exchange 2013 beta to the public.
Intermedias premium services are backed by 24x7 phone support and a 99.999%
financially-backed SLA for Hosted Exchange related products. Intermedia assigns
a personal Cloud Concierge team for any new customers first 60 days. In
addition, Intermedia offers numerous online wizards and tools to help new
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customers migrate.
Intermedia has mobile apps for its HostPilot Control Panel and My Services end-
user control panel making it easy for administrators and end-users to control their
cloud services.
KEY WEAKNESSES:
Compared to other Microsoft Hosted Exchange providers, Intermedia generally
charges slightly more per mailbox than some of its competitors. Also, many of its
services, such as email archiving, are only available with its more expensive,
high-end Enterprise plan.
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TRAIL BLAZERS
SHERWEB
740 Galt Ouest, Suite 10
Sherbrooke (Quebec)
Canada, J1H 1Z3
www.sherweb.com
Founded in 1998, SherWeb began as a Web Hosting provider. In 2011, SherWeb
extended its reach in the market by acquiring DNAMail, a hosted email provider.
SherWeb offers Microsoft Hosted Exchange with advanced anti-virus and spam
filtering protection powered by a combination of technologies from MailChannels and
Cloudmark. SherWeb also sells, under its own brand, an email and collaboration suite
similar to Microsoft Office 365 called SkyOffice that features the same functionality as
Microsoft Office 365, except for Microsoft Office Web Apps, and gives customers the
flexibility of combining multiple plans to fit their end-users needs. SherWeb also sells a
proprietary POP-based email solution.
FUNCTIONALITY: 7
MARKET SHARE: 8
KEY STRENGTHS:
SherWeb has developed a proprietary provisioning platform that gives its users
greater control over all the hosted services it offers.
SherWeb offers a variety of complementary Microsoft Hosted Exchange services,
such as Microsoft SharePoint 2010, Microsoft Dynamics CRM, and more.
Active Directory (AD) synchronization is available for administrators to easily
manage and provision users.
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KEY WEAKNESSES:
SherWebs introductory Microsoft Hosted Exchange mailbox only offers 1 GB of
storage.
Some Microsoft Hosted Exchange packages have limited Microsoft Hosted Lync
capabilities.
SherWebs POP-based email solution is sold with a minimum of 50 email
addresses, which may be too many for some small businesses.
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NAVISITE
400 Minuteman Road
Andover, MA 01810
www.navisite.com
NaviSite provides a full suite of hosted services for organizations looking to outsource
their IT infrastructure; including Managed Applications, Managed Hosting, Managed
Messaging, and Managed Cloud Services. Microsoft-based email and collaboration
services from NaviSite include: Microsoft Hosted Exchange and Microsoft
SharePoint. NaviSite also offers IBM Hosted Lotus Notes/Domino, Email Archiving,
and Mobility.
FUNCTIONALITY: 8
MARKET SHARE: 9
KEY STRENGTHS:
NaviSite is one of the few service providers that offer hosted services for IBM
Lotus Notes/Domino. The company has over 15 years of experience in supporting
hosted IBM Lotus Notes/Domino environments.
NaviSites NaviCloud Platform is a robust proprietary platform, built with
enterprise components based on best-of-breed components from leaders in their
industry which allows the company to deploy virtualized dedicated Hosted
Exchange and Hosted Notes/Domino solutions at a price that is comparable to a
shared, multi-tenant solution.
NaviSite offers two flavors of email solutions, dedicated and multi-tenant. Unlike
other service providers, NaviSite has no minimum seat count for dedicated
hosting environments.
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KEY WEAKNESSES:
NaviSites core business is its Dedicated Messaging services, not its Hosted
Messaging services. This may discourage organizations that just want a basic off-
the-shelf messaging solution.
Currently only NaviSites Dedicated Exchange solutions are based on the latest
Microsoft Exchange Server 2010 platform. NaviSites Hosted Exchange solutions
are still running on Microsoft Exchange Server 2007. NaviSite plans to roll out
Hosted Exchange Server 2010 in late 2012.
NaviSite does not yet offer Microsoft Lync as an available addition for Hosted
Exchange deployments.
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APPTIX
13461 Sunrise Valley Drive, Ste 300
Herndon, VA 20171
www.apptix.com
Founded in 1997, Apptix provides enterprise-class hosted communications, collaboration,
compliance and security, and infrastructure solutions, including Microsoft Hosted
Exchange, Microsoft SharePoint, Microsoft Lync, Unified Communications, and
Business Voice for VoIP. Apptix also offers Microsoft Hosted Exchange related add-on
services, such as archiving, encryption, Active Directory (AD) synchronization, public
folders, and more.
FUNCTIONALITY: 9
MARKET SHARE: 10
KEY STRENGTHS:
Apptix offers a Hosted Unified Communications (UC) platform built on
Microsoft Hosted Exchange, Microsoft Hosted Lync, and its Hosted VoIP service.
Very few Microsoft Hosted Exchange providers can offer a complete Microsoft-
based Hosted Unified Communications (UC) service to their customers.
Apptix offers a powerful Active Directory (AD) Sync tool that helps simplify the
management of all Apptix services and end-users. This is essential to mid-market
and enterprise organizations, since many have already invested in Active
Directory (AD).
Apptix lets organizations aggregate mailbox storage across all mailboxes instead
of adhering to individual mailbox quotas.
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KEY WEAKNESSES:
Apptix was slow to upgrade to Microsoft Lync 2010, which may mean slow
upgrades to new software in the future too.
Apptix does not offer any mailboxes with an unlimited amount of storage. Most
Hosted Exchange providers typically offer unlimited storage in their premium
offering, but Apptix maxes storage at 25 GB per mailbox.
Microsoft Exchange ActiveSync (EAS) is not included for free with any of
Apptixs Hosted Exchange plans. Many of its competitors offer Microsoft
Exchange ActiveSync (EAS) for free as part of their standard email plans.
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CERYX
65 St. Clair Avenue East,
7th
Floor, Toronto, Ontario
Canada M4T 2Y3
www.ceryx.com
Ceryx is a business-class email provider that offers multi-tenant and dedicated email and
collaboration solutions based on Microsoft Exchange, Microsoft Lync, Microsoft
SharePoint, and various third-party solutions. Ceryxs Cloud Control software is the
unifying framework for managing all of these applications and deployment scenarios
from the cloud. Some of the services available in Cloud Control include: Archiving,
Encryption, Mobility Enablement and Mobile Device Management, and Unified
Messaging.
FUNCTIONALITY: 8
MARKET SHARE: 12
KEY STRENGTHS:
Ceryx professional services help new customers with migration or co-existence
services from Microsoft Exchange Server, IBM Lotus Notes/Domino, Google
Apps, Novell GroupWise, and open-source platforms.
Cloud Control is Ceryxs proprietary, Web-based administrative environment
purpose-built for enterprises and strategic outsourcing service providers who
serve them. This allows Ceryx to provide either a dedicated or a multi-tenant
platform to customers and unlock native features in Microsoft Exchange Server
2010 that are not available via the Hosting Mode in Microsoft Exchange Server.
Cloud Control further offers a range of essential services, such as provisioning
automation (moves, adds, changes, deletes), user-plan administration, and other
service features critical to managing Microsoft Exchange applications.
Ceryx has a strong development team that can handle complex requirements for
customers. This allows better integration between Ceryxs Hosted Exchange
platform and its customers business critical applications, such as CRM, ERP,
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archiving, document management, portal integration, PBX, as well as support for
non-Microsoft based Unified Communications (UC) systems.
KEY WEAKNESSES:
Ceryx specializes in sophisticated, multi-location Exchange/Lync/SharePoint
applications for the mid-market. Single-location enterprises with relatively simple
needs centered on basic email may find that other multi-tenant cloud providers
offer a better business case with respect to pricing.
Although Ceryx targets the mid-market, the company has a limited portfolio of
hosted services to complement email. Ceryx lacks additional services, such as
desktop security, network management, and server management.
While Ceryx serves enterprise clients with users situated globally, its physical
data center presence is only in North America. This is not ideal for international
customers that often require data centers in their own countries.
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SPECIALISTS
APPRIVER
1101 Gulf Breeze Parkway
Suite 200
Gulf Breeze, FL 32561
www.appriver.com
Founded in 2002, AppRiver initially started off as a cloud-based email security provider.
The company later added Microsoft Hosted Exchange to expand its cloud portfolio, and
today also offers a cloud-based Web protection service. AppRiver has data centers
throughout the United States, Europe, and Asia. Secure Hosted Exchange is AppRivers
hosted email option based on Microsoft Exchange Server 2010.
FUNCTIONALITY: 5
MARKET SHARE: 11
KEY STRENGTHS:
AppRiver uses technology from Akamai to help speed up network connections.
AppRiver has developed its own proprietary provisioning platform, AppRiver
Customer Portal, which allows organizations to easily manage their AppRiver
email security settings, in addition to their AppRiver Secure Hosted Exchange
service.
AppRiver includes its proprietary security offerings in all of its Hosted Exchange
solutions.
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KEY WEAKNESSES:
AppRivers Secure Hosted Exchange offering is priced higher per mailbox than
many of the other Hosted Exchange providers.
AppRiver does not offer a lot of flexibility for organizations that have more
demanding requirements for their email environment. The company cannot offer
some services, such as Active Directory (AD) integration, for its own Secure
Hosted Exchange service. AppRiver, however, does offer Active Directory (AD)
synchronization with certain packages of Microsoft Office 365 through a
Microsoft tool.
Some of the data for AppRivers customers is actually hosted by Akamai. This
can create a security issue for companies with stringent data governance policies.
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MINDSHIFT
309 Waverley Oaks Road
Suite 301
Waltham, MA 02452
www.mindshift.com
Founded in 1999, mindSHIFT offers a wide breadth of cloud and managed IT solutions,
which include services for virtualization, security, storage, VoIP, managed hosting,
archiving, email, collaboration, and other cloud applications. mindSHIFT offers
Microsoft Hosted Exchange and other SaaS services to SMBs. In 2011, mindSHIFT
was acquired by BestBuy.
FUNCTIONALITY: 3
MARKET SHARE: 13
KEY STRENGTHS:
mindSHIFT offers a broad range of IT services that includes Virtualization,
Security, Storage, Archiving, VoIP, Hosting, as well as Messaging and
Collaboration.
mindSHIFT offers multiple hosting options for Microsoft Hosted Exchange,
which include multi-tenant, dedicated and managed.
mindSHIFT offers hosted services for Microsoft Dynamics CRM. Many
Microsoft Hosted Exchange providers do not currently offer this service.
KEY WEAKNESSES:
mindSHIFTs Microsoft Hosted Exchange service is based on the Hosting
Mode in Microsoft Exchange Server 2010 Service Pack 1, which is missing key
features such as Public Folders.
mindSHIFT does not currently offer Microsoft Lync for instant messaging (IM),
presence awareness, and more.
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mindSHIFT was acquired by Best Buy in 2011, but the retailer is currently itself
soliciting offers to be bought-out. As a result, the future of mindSHIFT is somewhat
uncertain until its parent company resolves its issues.
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CENTERBEAM
710 Lakeway Dr.
Suite 195
Sunnyvale, CA 94085
www.centerbeam.com
CenterBeam 365+ is a complete cloud solution that includes Microsoft Exchange,
Microsoft Office Web Apps, Microsoft SharePoint, and Microsoft Lync. All services are
protected with security technologies from Symantec, and come with US-based 24x7
phone support. CenterBeam 365+ has support for any version of Active Directory (AD),
and it is managed through a Web-based control panel.
FUNCTIONALITY: 5
MARKET SHARE: 14
KEY STRENGTHS:
CenterBeam offers a strong set of security services that can be deployed along its
365+ offering, such as email encryption, data backup, and more.
CenterBeam audits its security providers every three months to determine if those
vendors are the best option for CenterBeams 365+ solution.
CenterBeam has support for any version of Active Directory (AD).
KEY WEAKNESSES:
CenterBeam does not offer a dedicated Microsoft Hosted Exchange solution.
Customization options for email services from CenterBeam are limited when
compared to other Microsoft Hosted Exchange providers.
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CenterBeam works with partners to host some of its customer data, which may not
meet the security needs of some organizations.
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IBM
1 New Orchard Road
Armonk, New York 10504
www.ibm.com
IBM SmartCloud for Social Business (formerly IBM LotusLive) provides SaaS
offerings that encompass a broad range of online collaboration capabilities. The key
capabilities that are part of IBM SmartCloud for Social Business are also available as
standalone service offerings as IBM SmartCloud iNotes, a secure webmail solution that
provides customers with access to email, contacts, and calendars; IBM SmartCloud
Meetings, an online meeting solution that allows organizations to set-up secure audio and
video meetings for up to 1,000 participants via a Web browser; IBM SmartCloud
Connections, a cloud-based collaboration platform that supports contact management,
file sharing, 5 GB of online storage, and guest accounts; and IBM SmartCloud Notes, a
cloud-based version of IBMs Lotus Notes/Domino. Optional services for IBM
SmartCloud Notes include mobility via IBM SmartCloud Traveler, and email archiving
via IBM SmartCloud Archive Essentials.
FUNCTIONALITY: 3
MARKET SHARE: 15
KEY STRENGTHS:
All IBM SmartCloud services are built on open-standards, which allows for easier
integration with third-party applications.
IBM SmartCloud offers a broad range of communication and collaboration
services that include email, Web conferencing, productivity tools, enterprise
social networking, and more.
IBM SmartCloud includes a unique guest model in which subscribers may bring
in outside collaborators to share files, participate in Communities, Activities and
online Meetings. All that is required is the external users email address. There is
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no registration required, and no limit to the number of guest accounts that can be
created.
KEY WEAKNESSES:
Hosted Email offerings from IBM do not offer unlimited mailbox storage. The
maximum amount of space per mailbox is limited to 25 GB.
IBM SmartCloud iNotes is a basic webmail solution. It more closely resembles a
consumer webmail solution like Microsoft Windows Live Hotmail, rather than an
enterprise webmail solution like Microsoft Outlook Web App (OWA). Even then,
IBM SmartCloud iNotes is missing common features, such as integrated instant
messaging (IM) and presence awareness. IBM SmartCloud iNotes also does not
fully support IBMs Lotus Notes desktop client.
IBM SmartCloud iNotes does not have as robust mobile device syncing support as
Hosted Exchange and some other Hosted Email providers. Part of IBM
SmartClouds mobile support is via IMAP IDLE, CardDAV, and CalDAV. These
protocols are not natively supported on all mobile devices, such as Google
Android.
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MATURE PLAYERS
GO DADDY
14455 N. Hayden Rd.
Ste. 226
Scottsdale, AZ 85260
www.godaddy.com
Founded in 1997, Go Daddy is a provider of Web hosting, domain names, and new SSL
Security Certificates. The company also offers a number of online services for
individuals and businesses to help establish and maintain an online presence. Go Daddy
offers Microsoft Hosted Exchange and its proprietary Go Daddy Email for email and
collaboration.
FUNCTIONALITY: 4
MARKET SHARE: 3
KEY STRENGTHS:
Go Daddy Email has an option available for unlimited storage for its Go Daddy
Email solution.
Go Daddy offers Group Plans for Microsoft Hosted Exchange that come with a
free Microsoft SharePoint site. Many Microsoft Hosted Exchange providers do
not offer this option for free.
Go Daddy includes Microsoft Exchange ActiveSync (EAS) for free and
BlackBerry Enterprise Server (BES) for a low fee on its Microsoft Hosted
Exchange and Go Daddy Email solutions.
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KEY WEAKNESSES:
Go Daddy primarily works with individual subscribers and very small
organizations. The companys Microsoft Hosted Exchange service is very basic,
and is not intended for deployments of more than 100 mailboxes.
Go Daddy does not currently offer any Hosted Email Archiving and Email
Encryption services for its Microsoft Hosted Exchange solution.
Go Daddy does not include Microsoft Lync for instant messaging (IM), presence
awareness, and more.
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RACKSPACE
9725 Datapoint Drive, Suite 100
San Antonio, TX 78229
www.rackspace.com
Rackspace was founded in 1998, and offers cloud infrastructure as well as hosted and
managed services to businesses worldwide. Rackspace offers Microsoft Hosted
Exchange and its proprietary Rasckspace Email via its Email & Apps division. The
vendor currently offers services for email, collaboration, file sharing, and online backup.
All services can be managed using the Rackspace Control Panel, including spam
filtering, email archiving, domain management, apps management, and other
administrative functions.
FUNCTIONALITY: 5
MARKET SHARE: 4
KEY STRENGTHS:
Rackspace provides two hosted email services, Rackspace Email and Microsoft
Hosted Exchange. Organizations can mix-and-match the two email offerings to
reduce hosted email costs.
The Rackspace Unified Control Panel allows administrators to manage Rackspace
Email, Microsoft Hosted Exchange, spam filtering, archiving, domain
management, and other administrative functions from one location.
Rackspace has a strong reputation in the industry for its customer service. A
dedicated Transition Team representative helps new customers migrate their
service offerings. In addition, each customer is assigned a dedicated IT support
team of experts that is always available 24x7x365, called the Fanatical Support
Team.
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KEY WEAKNESSES:
Organizations that mix-and-match Rackspace Email and Microsoft Exchange will
just have read-only access to shared calendars.
Rackspace Email is not for all users. The webmail solution is missing a number of
key features. For example, Rackspace Email collaboration features are only
available in the Web client. They do not transfer over to a desktop client, such as
Microsoft Outlook.
Despite other strong security features, Rackspace does not currently offer any
email encryption capabilities.
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FUSEMAIL
6922 Hollywood Blvd.
Hollywood, CA 90028
www.fusemail.com
Founded in 1994, FuseMail provides hosted email, security, archiving, continuity, and
encryption services to businesses. The vendor offers a proprietary hosted email solution
called Email Hosting that comes with up to 25 GB of storage. There is also a Hosted
Microsoft Exchange 2007 solution available. FuseMail is a wholly owned subsidiary of
international communications specialist j2 Global Communications.
FUNCTIONALITY: 4
MARKET SHARE: 6
KEY STRENGTHS:
FuseMail offers a robust set of security features, such as archiving and encryption,
that can be added to a Microsoft Hosted Exchange solution.
Mailbox storage is aggregated across mailboxes in an organizations deployment
instead of limits applied to each individual mailbox.
Storage for Fusemails proprietary email solution starts at 10 GB per mailbox, which
is much higher than most other proprietary email solutions.
KEY WEAKNESSES:
FuseMail has not upgraded to Microsoft Hosted Exchange 2010, and still actively
sells Microsoft Hosted Exchange 2007 mailboxes.
FuseMail does not offer the same premium support that some other Microsoft
Hosted Exchange providers offer.
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Fusemail does not offer Microsoft Lync for customers that need instant messaging
(IM) and presence awareness.
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THE RADICATI GROUP, INC. http://www.radicati.com
The Radicati Group, Inc. is a leading Market Research Firm specializing in emerging IT
technologies. The company provides detailed market size, installed base and forecast
information on a worldwide basis, as well as detailed country breakouts, in all areas of:
Email
Security
Instant Messaging
Unified Communications
Identity Management
Web Technologies
The company assists vendors to define their strategic product and business direction. It
also assists corporate organizations in selecting the right products and technologies to
support their business needs.
Our market research and industry analysis takes a global perspective, providing clients
with valuable information necessary to compete on a global basis. We are an international
firm with clients throughout the US, Europe and the Pacific Rim.
The Radicati Group, Inc. was founded in 1993, and is headquartered in Palo Alto, CA,
with offices in London, UK.
Consulting Services:
The Radicati Group, Inc. provides the following Consulting Services:
Management Consulting
Whitepapers
Strategic Business Planning
Product Selection Advice
TCO/ROI Analysis
Multi-Client Studies
To learn more about our reports and services,
please visit our website at www.radicati.com.
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MARKET RESEARCH PUBLICATIONS
The Radicati Group, Inc. develops in-depth market analysis studies covering market size,
installed base, industry trends and competition. Current and upcoming publications include:
Currently Released:
Title Released Price*
Corporate IT and Business User Survey, 2012-2013 Sept. 2012 $3,000.00
Hosted Email and Collaboration Market, 2012-2016 Aug. 2012 $3,000.00
Information Archiving Market, 2012-2016 July 2012 $3,000.00
Microsoft Office 365- Analysis and Forecast, 2012-2016 June 2012 $3,000.00
Social Media Market, 2012-2016 June 2012 $3,000.00
Endpoint Security Platforms, 2012-2016 May 2012 $3,000.00
Enterprise Content Management Market, 2012-2016 Apr. 2012 $3,000.00
Email Statistics Report, 2012-2016 Apr. 2012 $3,000.00
Microsoft Exchange Server and Outlook Market Analysis, 2012-2016 Mar. 2012 $3,000.00
Microsoft SharePoint Market, 2012-2016 Mar. 2012 $3,000.00
Google Apps vs. Microsoft 365: An Analyst Comparison, 2012-2016 Mar. 2012 $3,000.00
Corporate Web Security Market, 2012-2016 Feb. 2012 $3,000.00
Instant Messaging Market, 2011-2015 Dec. 2011 $3,000.00
Email Platforms Market, 2011-2015 Dec. 2011 $3,000.00
eDiscovery Market, 2011-2015 Nov. 2011 $3,000.00
Mobile Email Market, 2011-2015 Sept. 2011 $3,000.00
* Discounted by $500 if purchased by credit card.
Upcoming Publications:
Title To Be Released Price*
Mobile Security Market, 2012-2016 Sept. 2012 $3,000.00
eDiscovery Market, 2012-2016 Sept. 2012 $3,000.00
* Discounted by $500 if purchased by credit card.
All Radicati Group reports are available online at http://www.radicati.com.
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MANAGEMENT STAFF
Sara Radicati, PhD
President & CEO
Sara is a computer scientist, author, entrepreneur and industry analyst. Sara was a pioneer in
the early development of unified communications, email, directory services and security
systems. She played an active role in the development of several international standards for
networking and communications, and served on the board of directors of various industry
associations, as well as Interop.
In 1993, she founded The Radicati Group an analyst firm specialized in tracking emerging
communication and collaboration technologies. The company provides quantitative and
qualitative market research, as well as advises corporate clients on procurement issues, and
works with vendors and network operators to help them define their business strategy and
product direction. The company also works frequently with investment funds to perform due-
diligence and evaluate new opportunities.
Prior to founding The Radicati Group, Sara was lead architect for network protocols at Xerox
Corporation and held management positions at 3Com and Novell.
Sara holds Computer Science degrees from Queens College CUNY, and the California
Institute of Technology.