Hospitality Ticket Transfer User Guide

Liverbird/LFC - Process Colours

RedC: 0M: 100Y: 99K: 4

BlackC: 0M: 0Y: 0K: 100

GoldC: 0M: 15Y: 78K: 36

Silver C: 0M: 0Y: 0K: 29

Silver C: 0M: 0Y: 0K: 29

BlackC: 0M: 0Y: 0K: 100

GoldC: 0M: 15Y: 78K: 36

RedC: 0M: 100Y: 99K: 4

This user guide explains how to transfer your hospitality matchday ticket to a friend, family member, colleague or client, allowing them to enjoy the superb LFC matchday experience.

Your guest will be emailed an e-ticket to print off, allowing them entry into Anfield Stadium on a matchday.

Contents

1. Logging into the Hospitality Ticket Transfer

2. Transferring a Hospitality Ticket to your Guest

3. Retrieving a Hospitality e-ticket

4. Calling Back a Hospitality e-ticket

5. Hospitality Ticket Transfer History

6. Updating your Account Details

7. Address Book

8. Using a Hospitality e-ticket on Matchday

Your unique password has been sent to you separately. If you have lost or misplaced your password please click here. Or if you have any other queries, please contact the Hospitality Team on +44 (0)151 263 9199, who are open Monday to Friday, between 9am to 5pm.

1. Logging into the Hospitality Ticket Transfer Portal

1. LogintotheHospitalityTicketTransferPortalbyclickinghereorbyvisiting www.liverpoolfc.com/tickettransfer

Please note:yourUserNameistheCustomerNumberprintedonyour SmartCard.IfyourCustomerNumberincludesaletter,theletterisnotrequired.d

2. Onceyouhaveloggedin,youwillseetheOverviewscreen. TheAnnouncementboxwillnotifyyouofanyimportantinformationorupdates youneedtobeawareof.

2. Transferring a Hospitality Ticket to your Guest

Totransferyourhospitalitymatchdaytickettoyourguest,followthesesimplesteps:

1. ClickTICKETSontheleftsideofthescreen.

2. Fromthedropdownmenu,clickTICKET TRANSFER.

3. Youwillthenseethisscreen:

4. Clickontothedropdownmenuatthetopofthescreentoselectthegameyou wishtotransferyourhospitalityticketsfor.Theseatsthathavebeenallocated toyouforyourchosengamewillappearinthetable.

5. Inthe NameandE-mail Addressboxes,typeinthedetailsoftheguestyou willbetransferringyourticketsto:

6. Tickeachseatthatyouwishtotransfer.Thedetailsofyourguestwillappearnext toeachseatthatyouhaveticked.

Ifyouhaveseveraldifferentgueststhatyou’dliketotransferaticketto,simply over-typetheirdetailsnexttotherelevantseat.

7. Carefullycheckeachofyourguest’sdetails.Onceyou’rehappy,click TRANSFER.Apop-upmessagewillappeartoconfirmyourtickettransferwas successful.TheseatstatuswillchangetoPending.

8. Eachofyourguestswillreceiveanemailwithinstructionsonhowtoaccess andprinttheire-ticket.

9. Ifyouneedtocancelthetransferofaticket,youcandothisbeforeyourguest hasretrievedtheire-ticket.JustclickCancelnexttotherelevantseat.

3. Retrieving a Hospitality e-ticket

1. Yourguestwillnowreceiveanemailthatcontainsauniquekey.Yourguestwill needtoclicktheAccept Ticketsbuttonwithinthisemailtoretrievetheirticket.

2. Yourguestwillbetakentothescreenbelowwheretheymustentertheiremail addressandtheunique keysentwithintheemail:

3. Oncethey’veenteredtheirdetailsandclickedAccept,yourguestwillsee theconfirmationscreenbelow:

4. Yourguestwillnowreceiveanemailwiththeire-ticketsattachedasPDFfiles. TheymustprinttheseandbringthemtoAnfieldonmatchday,alongwith oneformofI.D.(passport,drivinglicence)togainaccessintotheStadium.

5. IntheHospitalityTicketTransferPortal,theseatstatuswillnowsayTransferred. YourSmartCardwillbedeactivatedforthismatch.

4. Calling Back a Hospitality e-ticket

Ifyourguestisunabletoattendthematchoryounolongerwantthemtoattend,youcancallbackyourticket.

1. LogintotheHospitalityTicketTransferPortalandfindtheseatyouhave transferred.NexttotheseatyouwillseeaCall Backbutton:

2. WhenyouclicktheCall Backbutton,thee-ticketwillbedeactivatedandyour guestwillbeunabletoattendthematch.YourSmartCardwillthen bereactivated.

3. Anemailwillbesenttoyouroriginalguestinformingthemtheire-tickethasbeen cancelled.Ifyou’dliketotransferyourseattoanotherguest,youcandothis byfollowingthepreviousstepsfromtheTransferring a Hospitality Ticket to your Guestsection.

5. Hospitality Ticket Transfer History

Youcancheckthetransferhistoryofyourticketsforeverymatchtoseewhoyou’vetransferredthemto.

1. ClickonTICKETSontheleftsideofthescreen.2. Fromthedropdownmenu,clickTICKET HISTORY.

3. Clickontothedropdownmenuatthetopofthescreentoselectthegameyou wishtochecktheHospitalitytransferfor.You’llbeabletoseethetransferdetails forthatgame:

6. Updating your Account Details

TheMY DETAILSsectionallowsyoutoviewandupdatethedetailsofyouraccount.

1. ClickMY DETAILSontheleftsideofthescreen.

2. Toseethedetailswecurrentlyholdforyou,clickPERSONAL DETAILS.Ifyou wishtoupdateanyofyourdetailspleasecontacttheHospitalityTeamon +44(0)1512639199.

3. Tochangeyourpasswordtosomethingmorememorable,clickACCOUNT DETAILS.Forsecurityreasons,you’llneedtoenteryourexistingpassword. Onceyou’veenteredyournewpassword,clickSave.

7. Address Book

TheAddress Booksectionallowsyoutoaddgueststhatyouwillregularlybetransferringticketsto.

1. ClickMY DETAILSontheleftsideofthescreen

2. Fromthedropdownmenu,clickADDRESS BOOKtoviewthepagebelow:

3. ClickAdd New Contactandenterthenameande-mailaddressofyourguest. ClickUpdatetosavetheirdetails.

4. Toeditaguest’sdetails,clicktheEditbuttonnexttotheirname.Ifyouwant toremovethem,ticktheboxnexttotheirnameandclickRemove Contact.

5. Nexttimeyoutransfertickets,you’llnoticethatwhenyoustarttotypethename ofaguest,alistofmatcheswillbedisplayed–youcanjustselecttheguest youwant.

8. Using a Hospitality e-ticket on Matchday

Yourguestwillneedtoprinttheire-ticketandbringitwiththemonthematchdaytoentertheStadium.

1. Foldtheticketalongthefoldlines:

2. WhenyourguestarrivesattheStadium,theywillneedtoinserttheire-ticketinto theslotontheturnstile,withthebarcodefacingupwards:

3. Ifthisbarcodedoesnotwork,theycanfoldtheire-ticketinhalfandtry thesecondbarcode:

4. Ifthee-ticketbarcodehasbeensuccessfullyscanned,thenagreen tick andAllow Entrywillappearontheturnstile’sscreen.

5. Ifared crossappearsontheturnstile’sscreen,aHospitalityAdvisorwillhelp toidentifytheproblemwiththee-ticket.