Hospitality Professional Certification. American Hotel & Lodging Educational Institute® Our mission...
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Transcript of Hospitality Professional Certification. American Hotel & Lodging Educational Institute® Our mission...
HospitalityProfessional Certification
American Hotel & Lodging Educational Institute®Our mission statement:
Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.
American Hotel & Lodging Educational Institute®• Founded in 1953• Non-profit organization• World’s largest developer of training and development
solutions for the hospitality industry• Offices in Florida, Michigan, and India• Preeminent leader in hospitality certification• 90 licensed affiliates in 50 different countries • Over 100 products in a variety of training media (online,
video, print, distance learning, mobile applications)
American Hotel & Lodging Association (AH&LA)
• Based in Washington DC • World’s largest hotel industry association• Representing 1.8 million Hotel rooms with over
15,000 member properties • Serving the hospitality for more than 100 years • The Educational Institute is the non-profit
educational and training arm of the association
Market Segments
QualifiedHospitalityEmployees
General ManagersDepartment Managers Department Supervisors
Line-Level Employees
Corporate Hotels Management Companies
Individual Properties
Videos Textbooks Seminars
Program Development
Self-paced Hospitality
Courses
Textbooks Print MaterialsOnline Courses
Proctored Exams
LODGING INDUSTRY
Professional CertificationTraining Media Independent Study
All Training Should Lead to…
Professional Certificaiton
Professional Certification
What is Professional Certification?• Distinction of Excellence• The Standard for the Industry • Acknowledgement of skills and competencies
required to succeed in your position
Professional Certification
Why should you certify?• Validation of position• Motivator • Recognition• Builder of pride and self-esteem
Professional Certification
Over 20 Certifications• Executive Level• Department Heads• Managers• Supervisors• Line
Application
Qualification
Proctored Examination(paper-based or online)
Certificate & Pin
Certification Process
Industry Leaders Using Our Certifications
Those who highly support Professional Certification• Choice Hotels• Best Western International• Hyatt Hotels• InterContinental Hotels Group• Marriott • Wyndham Worldwide• Ritz Carlton
Security Certifications
CLSD®Certified Lodging Security Director
CLSS®Certified Lodging Security Supervisor
CLSOCertified Lodging Security Officer
Director
Certified Lodging Security Director
Updated review materials and exam to include information from:
• Department of Homeland Security (DHS)• USA PATRIOT Act • Occupational Safety and Health
Administration (OSHA)• Centers for Disease Control and
Prevention (CDC)
Certified Lodging Security Director
Who should apply?• Security director at a property level or as a
corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.
• Tourism Police Officer who provides tourism oriented security.
Certified Lodging Security Director
Fee includes:• Exam Preparation Booklet• Resource Materials CD• Exam• Certificate and Lapel Pin upon successful completion
of the exam
– Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.
– Exam passing score: 75%– Recertification: every 5 years
Supervisor
Certified Lodging Security Supervisor
Who should apply?• A qualifying supervisor is a person who supervises
two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews
Certified Lodging Security Supervisor
Fee includes:• Study material• Exam• Certificate and Lapel Pin upon successful completion
of the exam
– Exam consists of 125 multiple-choice questions that must be answered within a two hour time period.
– Exam passing score: 70%– Recertification: none
Officer
Certified Lodging Security Officer
Who should apply?• Lodging Security Officer
Certified Lodging Security Officer
Certified Lodging Security Officer (CLSO) uniquely integrates three training functions:
• Skill and Knowledge Training • Performance Assessment and Testing• Recognition and Achievement
Certified Lodging Security Officer
Recommended Study Resource: The Lodging Security Officer Program is a beneficial tool in preparation for the Certified Lodging Security Officer (CLSO) exam• Skill and Knowledge Training • Performance Assessment and Testing• Separate fee applies.
Certified Lodging Security Officer
Fee includes:• Exam• Certificate and Lapel Pin upon successful completion
of the exam• Study resource is NOT included.
– Exam consists of 60 multiple-choice questions that must be answered within a one hour time period.
– Passing score: 70%– Recertification: none
THANK YOU