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Hospitality Mgt. and tourismindustry

Presented by:

Amit swami

M.B.A 1st year

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Hospitality mgt:-

Hospitality mgt. is the acadmicstudy of the hospitality industry.

Hospitality mgt. studies providea focus on mgt. of hospitalityoperation include hotel,resturant, amusement parkmarketing organization ,countryclubs, and related industry.

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Why People Choose to Study

Hospitality Management:-

They have experience in theindustry and want to continuegrowing and changing with the

industry.

They are interested in thehospitality industry.

They have ambition and knowthat they can grow as aprofessional in the industry.

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Main Objectives of theHospitality Manager:-

Make the guest feel welcomed

Make sure things (products &

services) work for the guest

Make sure the operation continuesto provide service and make a

profitLets explore each objectiveindividually...

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Make The Guests FeelWelcome!

This requires show a friendlymanner on your part toward theguest and an atmosphere ofliberality and good will among the

people who work with you in servingthe guest.Here liberality and good willmeans-

Liberality: means generosity orbroad-mindednessGood Will: means willingness tohelp others

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Make Things Work For TheGuests

A hospitality system requires alot of work and the manager

must see that it is done properlyand maintained at all times.

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Make sure the operationcontinues to provide service andmake a profit.

As a manager, the key toachieving this objective lies inachieving a controlled profitableoperation.

A good term to describe this

management concern isconformance to budget.

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Brief Summary of Managements

Role in the Hospitality Industry:-

Simply stated, these objectivessuggest that managers must beable to relate successfully to

employees and guests, directthe work of their operation, andachieve operating goals within a

budget - that is, to run aproductive operation withincertain constraints

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TOURISM INDUSTRY:-

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Definition of Tourism:-

Tourism may be defined as theprocesses, and outcomesarising from the relationshipsand the interactions amongtourists, tourism suppliers, hostgovernments,host communities, and

surrounding environments thatare involved in the attractingand hosting of visitors.

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The tourism industry in Indiagenerated about US$100 billion in

2008 and that is expected to increaseto US$ 275.5 billion by 2018 at a9.4% annual growth.

According to World Travel and

Tourism, tourism in India had thehighest 10-year growth potential. TheTravel & Tourism CompetitivenessReport 2007 ranked tourism in India6th in terms of price competitiveness

but 39th in terms of safety andsecurity.

Tourism Industry in India:-

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According to the Tourism SatelliteAccounting (TSA) research, travel

and tourism is expected to contribute6.1 per cent to India's national grossdomestic product (GDP) and providealmost 40 million jobs by 2018.

Foreign tourist arrivals during theperiod JanuaryOctober 2008

increased by 370,000 to 4.32 millionas compared to 3.95 million duringthe corresponding period of 2007

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Andhra pradesh, uttar pradesh,tamil nadu, karnataka, and

rajasthan are the leading tourisumdestination

In india a policy is built aroundthe 7-S Mantra ofSwaagat (welcome), Soochanaa(information), Suvidhaa(facilitation), Surakshaa (security),

Sahyog (cooperation), Sanrachna(infrastructure) and Safaai(cleanliness).

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Benefits of Tourism - Economic

Provides employment opportunities

Generates foreign exchange

Increases Incomes

Increases GNP

Can be built on existinginfrastructure

Develops an infrastructure that willalso help stimulate local commerceand industry

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Benefits of Tourism - Social

Broadens educational and culturalhorizons.

Improves quality of life - higher

incomes and improved standardsof living.

Justifies environmental protectionand improvement.

Provides tourist and recreationalfacilities that may be used bya local population.

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Why it is a current issue

The Indian Hospitality sector isexpected to show a healthy growth inthe medium term.

Favorable Government policies,

impending 2010 Commonwealthgames, 2011 Cricket World Cup andother international events, will be themajor drivers for the growth.

By 2020, the Government of Indiaexpects travel and tourism tocontribute Rs 8,500 billion to GDP,almost four times the value in 2005.

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THANK YOU