Arkansas Hospital Education & Research Trust

Hospital Executive Leadership Conference

June 13-15, 2018

Chateau on the Lake Resort & Spa

415 North State Highway 265

Branson, Missouri

1.5 ACHE Face-to-Face Credit

Due to Book Orders, Please Note the Registration Deadline is May 22, 2018!

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The Leadership Conference is Family Friendly!!

Crawdaddies Kids Club Especially designed for your little ones to let loose, run around and play with new friends. Crawdaddies Kids Club offers supervised creative play, crafts, puzzles, video games and more. This is located within The Chateaus’ main building.

Onsite Spa Take a deep breath and come relax at Spa Chateau where signature treatments blend rich elements of the Ozarks with luxurious therapies. Spa Chateau is a 14,000 square foot full-service spa located in the beautiful Ozark Mountains at the Chateau on the Lake Resort. We offer a complete menu of massages, facials, body treatments, nail services, hair and makeup services. Each of our signature treatments incorporates the traditions and elements of the Ozarks; integrating healing breath and reflection. Our services soothe the skin, body and soul with botanical oils and ingredients only nature can provide. Spa Chateau is the perfect combination of modern delights and old world luxury. http://spachateau.com/ Onsite Dining The Chateau offers dining for everyone, from the Chateau Grille which offers award-winning cuisine to the Sweet Shoppe, offering fresh baked pastries, hand-dipped ice cream, cookies and much more. https://www.chateauonthelake.com/dining Full-Service Marina Experience thrilling waterfront recreation at Branson’s popular Table Rock Lake. The full-service marina offers the best in watersports, including boat rentals, wave runners, water skiing, tubing, fishing, scuba and parasailing. The Spirit of America, a 48-foot sailing catamaran, is available for private charters. The Marina Boathouse offers all manner of lake provisions, including snacks, sunscreen, apparel, fuel, bait and tackle and more. Take the free resort shuttle down to the marina during your stay. Additional Things to Do:

Silver Dollar City 399 Silver Dollar City Pkwy Branson’s iconic family-owned theme park first opened in 1960. Silver Dollar City features over 40 rides and attractions including a daring wooden roller coaster, Silver Dollar City’s White Water park and home of the Showboat Branson Belle. The Branson Landing 100 Branson Landing Blvd This expansive upscale waterfront shopping complex offers world class dining, shopping and entertain-ment on Lake Taneycomo, featuring a town square, amphitheater and a water fountain show in the evenings. Branson Shows Famous for its live shows and concerts, Branson’s 76 Country Boulevard is lined with theaters offering a bevy of diverse entertainment on every day of the week. From the family-friendly variety shows, tribute music shows, magicians, rousing gospel shows, or dinner and a show at Dixie Stampede or Show-boat Branson Belle, thousands of visitors flock to Branson each year to enjoy world-class entertain-ment. https://www.branson.com/shows/

Did you Know?

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Hospital Executive Leadership Conference

June 13-15, 2018

The Chateau on the Lake 415 North State Highway 265 Branson, Missouri

Wednesday, June 13

7:30 a.m. – 2:30 p.m. Golf Outing – Branson Hills Golf Club

Sponsored by: Nabholz Construction Corporation

Branson Hills Golf Club is a tribute course honoring Legendary Missouri Golfers. Natural rock outcroppings, waterfalls, creeks and wooded areas are incorporated into its design features. Yardages vary from 7,324 to 5,323, offering five distinct teeing areas providing a challenge to all calibers of golf-ers. The course was designed by Chuck Smith with design consultant and PGA Professional, Bobby Clampett.

More information will be emailed to registered golfers one week prior to the conference.

3:45 p.m. – 5:30 p.m. AHA Board Meeting (Munich)

4:00 p.m. – 5:30 p.m. Conference Registration (Preconvene Area)

Make Sure You Pick Up Your Hospitality/Welcome Bag

Sponsored by: Qualivis

All hospital attendees will receive a hospitality bag filled with items for them and their families to enjoy while in Branson.

6:00 p.m. – 8:30 p.m. Conference Reception, Heavy Hors D’oeuvres and Live Music By Kelsie Watts & Santino Tomasetti (Outside Near Pool)

Reception Sponsored by: Arkansas BlueCross BlueShield

Enjoy a relaxing, fun-filled evening with leadership conference attendees – both new to AHA and those that you have known for years – while listening to the music of Kelsie Watts and Santino Tomasetti, enjoying heavy hors d’oeuvres and an amazing view of Table Rock Lake.

Live Music Profiles:

Growing up in a musical home in Lubbock, TX, Kelsie Watts has traveled the country pursuing a career as a pop/rock artist. She’s preformed at many events including the SXSW Music Festival in Austin and the Dolby Theater in Los Angeles. Kelsie relocated to Nashville where she studied music at Belmont University, and after competing as a semi-finalist on Season 15 of American Idol, she recorded a single with #1 songwriter/producer Isaac Hasson, followed by collaborations with other industry leaders. Kelsie performs shows consistently around Branson and is dedicated to making music her life, hoping to inspire others through the music she creates.

Santino Tomasetti is a Pittsburgh born performer who moved to Branson from Los Angeles where he was performing, writing and recording original material in both the theatrical and song writing worlds. Prior to that he was traveling to the west coast from the east after a three year stint in New York City. He graduated from AMDA College and Conservatory of the Performing Arts and then created opportunities as an arranger musician and balladeer in New York and Pittsburgh. Santino can also be seen around Branson playing guitar and prepping for his debut solo album release.

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Thursday, June 14

7:00 a.m. – 8:00 a.m. Buffet Breakfast (Barcelona & Madrid)

AHEF Board and ACHE Regent’s Advisory Council Breakfast (Florence)

8:00 a.m. Registration (Preconvene Area)

8:30 a.m. Welcome and Introductions (Innsbruck)

Bo Ryall, President and CEO, Arkansas Hospital Association Darren Caldwell, Chairman, Arkansas Hospital Association

9:00 a.m. Thriving During Market Change in Healthcare

Bruce Himelstein, Professional Speaker; Former Chief Marketing Officer for Loews Hotel, Former Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company

How does an organization manage and excel in a market where demand is growing, patient expectations are changing and resources are shrinking? Bruce Himelstein, globally recognized former VP of sales and marketing of Ritz-Carlton, CMO of Loew’s hotels and former hospital board member will show you how to survive the market disruption in health care and succeed in today’s landscape. An expert with deep understanding of the nuances in a complex and competitive health care environment, Himelstein explores with audiences how capturing the process, use of data and trends is imperative to remaining relevant in a constantly changing environment. Audiences will see why hospitality in health care matters and how using empathy can bring about an exceptional experience for your patients. Himelstein will reveal how the same secrets he used to make Ritz-Carlton the top luxury brand can add patients and improve patient satisfaction for hospitals and health care organ-izations.

10:15 a.m. Break

10:30 a.m. Parkinson’s & Perseverance: The Amazing Race

Tim Hague, Sr., RN, Winner of the Amazing Race Canada, Advocate for People with Parkinson’s

 

Drawing on his experience as the winner of the inaugural season of The Amazing Race Canada, Tim weaves a story of failure and success that moves the audience. Attendees will relive the magic of television and be lost in the wonder of storytelling as Tim recounts his adventures from The Race. He also takes the audience on a very personal journey through his diagnosis of Parkinson’s disease at the early age of 46. The audience will experience the sense of loss and fear that comes from this diagnosis but more importantly the hope and the determination to persevere. Everyone will be left empowered to do more than they ever thought they could – attendees will come away with a truer sense of what real strength and courage is.

All registered hospital attendees will receive a copy of Tim’s book Perseverance. Tim will sign books following his session.

Sponsored by: AHA Services, Inc.

(If you would like additional books, please note the number on your registration form; additional fees apply.)

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12:00 noon Adjournment & Free Afternoon!

Conference participants will have plenty of time to experience the many Branson attractions - Branson Landing for shopping, Silver Dollar City, Spa Chateau, and much more - as you enjoy a free afternoon.

6:00 p.m. – 7:30 p.m. Reception, Light Hors D’oeuvres and Games (Innsbruck)

If you are around the hotel, make sure to join us for hors d’oeuvres, drinks and family fun!

Friday, June 15

7:30 a.m. Buffet Breakfast (Barcelona/Madrid)

7:45 a.m. Breakfast Presentation (Innsbruck) * Attendees will go through the Breakfast Buffet in Barcelona/Madrid and come to Innsbruck for the presentation

340B Regulatory Update & Review

Matthew Bobo, Regional Manager, SunRx

Given all of the talk around, and increased focus on, the 340B program in Washington D.C., this discussion will focus on providing some insight on the recent changes that have happened in the 340B program as well as some of the proposals that are currently being reviewed by Congress and what they may mean to Arkansas hospitals.

8:30 a.m. Break

8:45 a.m. Welcome and Introductions (Innsbruck)

9:00 a.m. AHEF/ACHE Panel Discussion Behavioral Health: Approaches to Increase Value for

the Organization and Meet Community Needs

Moderator: Shane Frazier, CEO, Pinnacle Pointe Behavioral Healthcare

System, Little Rock

Panel: Alesha D. Collins, MSN, MHA, BSN, RN, Chief Nursing Officer,

Howard Memorial Hospital, Nashville Tammy Gavin, FACHE, Administrator, Behavioral Health and

Telehealth Services, White River Health System, Batesville David Mantz, President and CEO, Chicot Memorial Medical

Center, Lake Village

According to the National Alliance of Mental Illness approximately 1 in 5 adults in the U.S. (43.8 million, or 18.5%) experiences mental illness in a given year. The rate of youth with severe depression increased from 5.9% in 2012 to 8.2% in 2015. Nearly half of those with any mental disorder also meet criteria related to having a physical illness or substance abuse.

Ultimately, the goals of behavioral health interventions are similar to those of other primary care treatment: helping people function so they can lead healthier, fuller lives. Receiving both behavioral health and primary care treatment in one integrated setting can help people continue to work or attend school, to engage with their families, to participate in their

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communities, and to be able to thrive. Managing co-morbidities can lead to an increase in cost and potentially a decrease in reimbursement. It is noted that in states with low workforce, there is a shortage of mental health care providers (psychiatrists, psychologists, social workers, counselors and psychiatric nurses.) As hospitals and health care systems begin to make the movement away from volume towards value-based care health care execu-tives need to implement best practices to align and coordinate high quality care, reduce utilization in the emergency room, address workforce composi-tion, control costs and meet the ethnic and racial disparities of the community. This panel discussion has been developed and is presented locally by the Arkansas Hospital Association and the Arkansas Health Executives Forum. The American College of Healthcare Executives has awarded ACHE 1.5 Face-to-Face Education credit hours to this program. To receive credit, your name must appear on the sign-in sheet.

10:45 a.m. Adjournment

Faculty Spotlight…

Matthew Bobo

Matthew Bobo is currently a regional manager for SUNRx, working in the central U.S. Matthew joined SUNRx in June of 2009 and has been working in the 340B space for over eight years. SUNRx helps pro-vide 340B administrative services to eligible entities enabling health care organizations to compliantly manage their 340B programs as well as expand access to 340B drugs for their uninsured/indigent patients while at the same time increasing resources for the eligible entity. Prior to his time with SUNRx Matthew was a regional director with Health Management Systems helping provide state Medicaid agencies with cost avoidance and recovery services and state child support agen-cies with health insurance identifications for Title IV-D dependents, enforce IV-D insurance enrollment for dependents as well as helping these agencies with strategic planning and performance measurement. He is a graduate of Westfield State University, and also has a Master of Business Administration degree with a concentration in Healthcare Administration from Regis University. Alesha D. Collins, MSN, MHA, BSN, RN

Alesha has worked in various health care settings including home health, hospital, inpa-tient/outpatient rehab and long term care for 11 years. Seven years were spent as a staff nurse and in nursing management positions in the various settings listed.

For the past five years, she has been at Howard Memorial Hospital, a critical access hospi-tal in Nashville, Arkansas, as the chief nursing officer. She is an RN with a MSN and a MHA. She is an active member of the American Organization for Nurse Executives and the Arkansas Organization of Nurse Executives where she holds the position as president-elect. She was honored as one of the 2016, 40 outstanding nurse leaders in Arkansas

under 40.

Shane Frazier, RN, MBA

Shane is the chief executive officer for Pinnacle Pointe Behavioral Healthcare System (PPBHS) located in Little Rock, Arkansas. PPBHS provides a full continuum of behavioral health care services, specializing in treatment for children and adolescents. PPBHS’ hospi-tal is Arkansas’ largest inpatient behavioral health facility for children ages 4-17, and the System has 11 outpatient sites spread throughout the state providing intensive outpatient, school-based, traditional outpatient and day treatment services. Collectively, PPBHS serves more than 8,000 families annually.

Previously, Shane worked for St. Vincent Health System in Little Rock as an Administrator for multiple service lines, including a 70-bed behavioral health facility, Visiting Nurses’

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Physician Services and The Longevity Center. He is a registered nurse and graduated with a Bachelor’s Degree in Nursing from the University of Central Arkansas and a Master’s Degree in Business Administra-tion from the University of Arkansas at Little Rock. Tammy Gavin, RN, FACHE

Tammy Gavin serves as the administrator responsible for behavioral health and telehealth services at White River Medical Center (WRMC) in Batesville, Arkansas. She received her Masters in Health/Health Care Administration/Management from Central Michigan Univer-sity and her Bachelor’s Degree in Nursing from the University of Central Arkansas in Con-way.

She was recently elected to the American Hospital Association (AHA) Section for Psychiat-ric and Substance Abuse Services Council, serving a three-year term from January of 2018 to December of 2020. The council works with the AHA to identify ways to define and

focus AHA policy, advocacy and member resources to improve the quality, efficiency and delivery of psy-chiatric and substance abuse services.  

Tammy has served in numerous leadership roles at WRMC. Her career began as an admissions nurse, and she transitioned into the role of director of quality and risk management. Tammy also served as the director of rehabilitation services and admissions; and in 1996, Tammy was named assistant administra-tor. In her most recent role as chief clinical officer, she was responsible for daily clinical operations of the hospital. Today, Tammy is the chief ancillary/support services officer with responsibility for ancillary clini-cal services, support services and behavioral health services. Tim Hague, Sr., RN

Tim overcame the odds when he went from a diagnosis of Parkinson’s disease to – just three years later – becoming the inaugural winner of CTV’s The Amazing Race Canada. He and his son, Tim Hague, Jr., put their now-trademark perseverance to work while participat-ing as a duo on The Amazing Race Canada. The pair finally came out on top in the last competition of the race; they had never before won any stages and in fact had nearly been eliminated from the show twice. Despite the odds, “The Tims,” as viewers affectionately dubbed them, kept their focus on overcoming one obstacle at a time to take the champion-ship, a message of hope that Tim draws on in his presentations.

As a registered nurse and professional speaker, Tim is active in the promotion of healthy-balanced life-styles and is deeply involved in the promotion of Parkinson’s issues and building awareness around young-onset Parkinson’s disease working closely with groups such as the Parkinson Society and the Reh-Fit Centre. Bruce Himelstein

With an illustrious decades-long career in hospitality, Bruce Himelstein is credited with leading some of the travel/hospitality industry’s most prestigious brands, including Loews Hotels, The Ritz-Carlton and Oceana Cruises.

As the former chief marketing officer for Loews Hotels, Himelstein oversaw sales, market-ing and communications efforts for all Loews Hotels & Resorts in the U.S. and Canada. Recognized as “One of The Top 25 Most Extraordinary Minds in Sales & Marketing” by The Hospitality Sales & Marketing Association International (HSMAI), Himelstein has trans-formed companies into game-changing industry innovators. Previously, as the corporate

vice president of sales and marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand, with his groundbreaking “Blow The Dust Off The Lion and Crown” campaign. The campaign effectively reinforced the hotel’s prestigious appeal to longtime clientele, while opening up a whole new market by attracting a new generation of guests to the $3 billion global brand. Himelstein and the campaign are featured prominently in Joseph Michelli's New York Times bestseller, The New Gold Standard.

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An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many promi-nent industry boards, including the Luxury Institute Advisory Board. He also participated in interviews with Wharton Business School on XM Sirius radio and Forbes’ CMO Series.

Recognized for his ability to identify and implement strategies to maintain relevance in today’s rapidly evolving business world, Bruce Himelstein delivers valuable insight to help organizations in any industry build and maintain a successful brand, develop a culture of service and harness talent to effectively foster innovation. David Mantz

David has been the president and CEO of Chicot Memorial Medical Center in Lake Village, Arkansas since 2012. He is responsible for leadership and oversight of all areas including general operations, strategic planning, financial management, program development and community relations for this 25-bed critical access hospital which employs approximately 155 staff and physicians and hosts multiple external outreach specialty clinics and services.

He is a member of the American College of Healthcare Executives; past advisory board member of Washburn University in Topeka, KS; member of the Youth Ministry Council at Lakeside United Methodist Church; a member of Washington School Board of Directors;

and member of the Lake Village Country Club board of directors.

David has volunteered with the International Children’s Heart Fund, including a two week trip to Kiev, Ukraine with a team to perform and recover complex pediatric cardiac surgeries as a respiratory therapist. He is a frequent public speaker at state, regional and national meetings with topics including performance improvement, implementation of innovations, leadership growth and adapting operations for health care reform.

CONTINUING EDUCATION CREDITS

The Arkansas Hospital Association is authorized to award 2.75 hours of pre-approved ACHE Qualified Education credit (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives.

Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education.

DRESS CODE

Casual attire is encouraged (for guests as well as speakers) for all meetings and social events during the Leadership Conference. No exceptions!

CANCELLATION POLICY

If cancellations are received in writing five business days prior to the date of the conference, 50% of the registration fee is refundable. Registrants who cancel the day of the conference or fail to attend, must pay the entire fee. Substitutions, however, are permitted. Registrations that are faxed in are subject to the same cancellation policy.

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ACKNOWLEDGEMENTS We thank all of the sponsors for their financial support of the Leadership Conference!

This year we have added some additional sponsorships, please read below so that you do not miss out on these perks!

Platinum Sponsors

Golf This event will be held Wednesday, June 13th at Branson Hills Golf Club. Lunch &

Golf Fees included in this event.

Gold Sponsors

Reception This event will be held Wednesday, June 13th at The Chateau on the Lake. Food,

drinks and entertainment provided.

Hospitality Bag All hospital attendees will receive a

Hospitality Bag at registration. This bag will be filled with snack items and

other goodies to enjoy during the event!

Book: Perseverance All hospital attendees will receive a copy of Tim Hague’s book in their Hospitality Bag.

Tim will sign books following his presentation.

Ice Cream Hospital attendees will receive

vouchers to be used in the Chateau’s Sweet Shoppe offering hand-dipped ice cream, fresh baked pastries and more! Vouchers will be located in the Hospitality Bag.

Live Music Hospital attendees will enjoy live music by Kelsie Watts and Santino Tomasetti

during the Wednesday reception.

Sponsors Continued on Next Page...

Silver Sponsors iVantage Health Analytics

BXS Insurance Mitchell Williams

Bronze Sponsors Arkansas Association of Hospital Trustees

Arkansas Foundation for Medical Care Arkansas Health Executives Forum

ARORA Clearwater Compliance, LLC

Health eCareers LHC Group, Inc.

Merritt Hawkins and Associates Polk Stanley Wilcox Architects

SUNRx Vizient, Inc.

HOTEL INFORMATION

Chateau on the Lake Resort Spa & Convention Center 415 State Highway 265 - Branson, Missouri 65616

Call (888) 333-5253 for room reservations.

Reservation Cutoff: May 12, 2018 Check-in time is 4:00 p.m.; Check-out time is 11:00 a.m.

Accommodations: The newly refurbished rooms and suites offer classic comfort at the Chateau on the Lake Resort overlooking Branson’s Table Rock Lake. Discover timeless retreats designed with classic French Country furnishings and warm wood accents. All rooms and suites feature complimentary Wi-Fi, 37” flat-screen HDTVs, Keurig coffee makers and plush bedding. Spacious bathrooms have granite countertops, Kohler massaging shower heads and luxe bath amenities. Mountain View/Partial Lake View ($179 single/double; $199 triple; $219 quad) Mountain View: furnished with one king bed, Mountain View rooms offer views of the magnificent Ozark Mountains; the perfect panorama to begin or end any day. There are eight ADA compliant Mountain View Rooms (available with one king bed only) equipped with a roll-in shower or bathtub with extra handrails. Shower chairs and transfer benches are available.

Partial Lake View: offering more spacious rooms with the option of two queen beds or a king bed and sleeper sofa, as well as partial views of Table Rock Lake. Most Partial Lake View rooms have private balconies. Lake Front King ($194 single/double/triple; $234 quad) Ideal for relaxation or entertaining, these beautifully appointed, spacious rooms include a king bed, sepa-rate sitting area with a sleeper sofa and lounge chair. Most rooms feature a private balcony with scenic views of Table Rock Lake.

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Arkansas Hospital Education & Research Trust Hospital Executive Leadership Conference

June 13-15, 2018 − Chateau on the Lake Resort & Spa, Branson CONFERENCE PARTICIPANT (One registration per form; photocopies accepted)

Name/ACHE Credentials ____________________________________ Title _____________________________

Hospital/Institution ___________________________________________________________________________

Address ___________________________________________________________________________________ (include city, state and zip)

Phone _____________________________ Email ________________________________________________ Names of Guests: (if children, please list age) 1. ___________________________________________ 2. _________________________________________ 3. ___________________________________________ 4. _________________________________________

General Registration: $375 Per Conference Participant (Fee includes faculty expenses, materials, meals, breaks and receptions for conference participant only.)

PART I (Conference Participant Only) FEE Indicate Attendance A. Golf Outing (Wednesday) Handicap _________ ........................ n/c A. _______ B. Conference Reception & Dinner (Wednesday) ............................... n/c B. _______ C. Breakfast Buffet (Thursday) ............................................................ n/c C. _______ D. Conference Reception (Thursday) .................................................. n/c D. _______ E. Breakfast Buffet (Friday) ................................................................. n/c E. _______

Thanks to AHA Services, hospital participants will receive Tim Hague’s book complimentary. AMT. DUE

We will not have additional books on-hand to sell. If you would like an additional book(s), please request here: $25 x _______ _______

PART II (Additional Persons - Spouse, children, other guests) # Persons A. Golf Outing (Wednesday) Handicap _________ ....................... $80 x A. _______ _______ B. Conference Reception & Music Adult (Wednesday) ....................... n/c B1. _______ Children ....................................... n/c B2. _______ C Breakfast Buffet (Thursday) ........................................................... n/c C. _______ D. Conference Reception (Thursday) .................................................. n/c D. _______ E. Breakfast Buffet (Friday) ................................................................. n/c E. _______ Subtotal $ ______ General Registration $ 375 _ Total Amount Due $ ______

PAYMENT INFORMATION

Check payable to: Arkansas Hospital Education and Research Trust (AHEART)

Credit Card: Visa Mastercard *American Express and Discover NOT Accepted

______________________________________ ____________ __________________________ _____________ Card Number Expiration Date Cardholder Phone Number CVV

____________________________________________________________________________________________ Cardholder’s Address (include city, state and zip)

__________________________________________________ _________________________________________ Cardholder’s Name Cardholder’s Signature

Return form and payment to:

AHEART, 419 Natural Resources Drive, Little Rock, AR 72205; Telephone: (501) 224-7878; Fax: (501) 224-0519. Call Lyndsey Dumas or Romeeka Taylor with questions regarding the conference.

Cancellation Policy on Page 8

REGISTRATION DEADLINE: MAY 22, 2018

www.ArkHospitals.org http://ahef.ache.org/