A Novel Reinforcement Model of Birdsong Vocalization Learning
Hospice Survey 2019 - Blythe House Hospice - Overall ......The survey was run by Birdsong Charity...
Transcript of Hospice Survey 2019 - Blythe House Hospice - Overall ......The survey was run by Birdsong Charity...
Hospice Survey 2019 Blythe House Hospice
Paid staff
Birdsong Charity Consulting
The Old Bakery Damask Green Road
Weston Hitchin
SG4 7BZ
01462 790439 [email protected]
birdsong.co.uk
Birdsong Charity Consulting 2 August 2019
Introduction
The Hospice Survey 2019 was open from 28th May – 5th July 2019. The survey was run by Birdsong Charity Consulting, on behalf of Hospice UK.
37 responses from paid staff were received for Blythe House Hospice.
Approximately 7,000 responses were received altogether, 5,000 from paid staff and 2,000 from volunteers. There were 39 participating hospices and their responses make up the All Hospices 2019 benchmark. The list of participating hospices can be found in Appendix 1.
The responses from your hospice have been compared with the All Hospices 2019 benchmark (paid staff only).
This report is organised into five parts:
Survey headlines This section provides the top ten and bottom ten total agree responses (the sum of the “Agree” and “Strongly Agree” responses) and total disagree responses (the sum of the “Disagree” and “Strongly Disagree” responses) across the survey. It also highlights the top ten and bottom ten variances with the All Hospices 2019 benchmark.
Summary agree responses This section provides all the total agree responses (the sum of the “Agree” and “Strongly Agree” responses) to this year’s survey questions, compared with the All Hospices 2019 benchmark.
Summary disagree responses This section provides all the total disagree responses (the sum of the “Disagree” and “Strongly Disagree” responses) to this year’s survey questions, compared with the All Hospices 2019 benchmark.
Detailed survey results This section provides a detailed breakdown of the responses to each survey question, compared with the All Hospices 2019 benchmark.
Appendix List of participating hospices.
Birdsong Charity Consulting 3 August 2019
Survey headlines
In the following chart, the sum of the “Agree” and “Strongly Agree” responses to each question is compared and the chart shows how many questions are better, the same or worse. Differences of less than 5% are categorised as “Same”.
Overall comparison with the All Hospices benchmark
Better 46
Same 1
Blythe House Hospice 2019 total agree comparison with All Hospices 2019 (paid staff)
Birdsong Charity Consulting 4 August 2019
Top and bottom responses across the survey – agree responses This chart highlights Blythe House Hospice’s top and bottom ten scoring questions - from the agree responses. This provides an indication of where staff are most and least satisfied.
100%
97%
97%
97%
97%
97%
97%
97%
95%
95%
75%
74%
73%
73%
73%
73%
69%
68%
67%
64%
9. I enjoy the work I do
1. I understand what this charity wants to achieve as anorganisation
10. I enjoy working with the people at this charity
12. I feel like I am making a difference
43. I am proud to work for this charity
47. If a friend or relative needed treatment I would behappy with the standard of care provided by this…
42. I am satisfied with my job
44. I believe in the aims of this charity
27. I am clear about what is expected of me in my role
28. I feel empowered to take decisions that are relevantto my role
30. It is safe to challenge the way things are done here
39. I feel supported in developing my career
3. Communication between different teams / departmentsis effective
4. Communication between staff and senior managementis effective
8. Morale at this charity is high
22. I am not concerned about my job security
40. My pay is competitive in comparison to people doingsimilar work in the charity sector
15. I rarely get stressed at work
6. I have confidence in the trustee board
24. Poor performance is dealt with effectively at thischarity
Blythe House Hospice 2019 top and bottom total agree responses
Birdsong Charity Consulting 5 August 2019
Top and bottom responses across the survey – disagree responses This chart highlights Blythe House Hospice’s top and bottom ten scoring questions - from the disagree responses. This provides an indication of where staff are least and most dissatisfied.
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
5%
6%
6%
8%
8%
9%
11%
11%
11%
14%
1. I understand what this charity wants to achieve as anorganisation
5. I have confidence in the senior management team
7. Diversity is valued at this charity
9. I enjoy the work I do
10. I enjoy working with the people at this charity
12. I feel like I am making a difference
13. I feel appreciated
16. Working for this charity contributes positively to myhealth and well-being
20. I do not feel under pressure to work long hours
25. This charity makes best possible use of supporters’ time and money
37. I receive the training / development I need to enableme to do my work well
32. I receive useful feedback on how I am performing
33. I have recently received praise for my work
4. Communication between staff and senior managementis effective
40. My pay is competitive in comparison to people doingsimilar work in the charity sector
41. I feel that pay is handled fairly
3. Communication between different teams / departmentsis effective
8. Morale at this charity is high
19. I rarely work more than my contracted hours in a week
15. I rarely get stressed at work
Blythe House Hospice 2019 top and bottom total disagree responses
Birdsong Charity Consulting 6 August 2019
Top and bottom agree comparisons with the All Hospices benchmark This chart highlights the top and bottom ten variances between this year’s survey results for Blythe House Hospice with the All Hospices 2019 benchmark.
41%
36%
35%
35%
34%
33%
31%
30%
29%
29%
11%
9%
8%
8%
8%
8%
7%
7%
6%
2%
26. This charity is doing everything it can to reduce itsimpact on the environment
3. Communication between different teams / departmentsis effective
16. Working for this charity contributes positively to myhealth and well-being
41. I feel that pay is handled fairly
25. This charity makes best possible use of supporters’ time and money
8. Morale at this charity is high
19. I rarely work more than my contracted hours in a week
36. This charity makes best use of my abilities
24. Poor performance is dealt with effectively at thischarity
17. The workload in my role is reasonable
12. I feel like I am making a difference
27. I am clear about what is expected of me in my role
11. I like my working environment
1. I understand what this charity wants to achieve as anorganisation
35. My line manager is a good person to work for
43. I am proud to work for this charity
9. I enjoy the work I do
44. I believe in the aims of this charity
10. I enjoy working with the people at this charity
47. If a friend or relative needed treatment I would behappy with the standard of care provided by this…
Blythe House Hospice 2019 top and bottom total agree comparison with All Hospices 2019 (paid staff)
Birdsong Charity Consulting 7 August 2019
Summary agree responses The Organisation
Total agrees
97%
86%
73% 73%
83%89%
65%
37%
46%
59%
0%
20%
40%
60%
80%
100%
1. I understand whatthis charity wants to
achieve as anorganisation
2. I feel well informedabout what is
happening within thecharity
3. Communicationbetween different
teams / departmentsis effective
4. Communicationbetween staff and
senior management iseffective
5. I have confidencein the senior
management team
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
67%
86%
73%
54%
72%
40%
0%
20%
40%
60%
80%
100%
6. I have confidencein the trustee board
7. Diversity is valuedat this charity
8. Morale at thischarity is high
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 8 August 2019
Your Well-being
Total agrees
Total agrees
100% 97%
86%
97%
86%93% 92%
78%
86%
63%
0%
20%
40%
60%
80%
100%
9. I enjoy the work Ido
10. I enjoy workingwith the people at
this charity
11. I like my workingenvironment
12. I feel like I ammaking a difference
13. I feel appreciated
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
86%
68%
84%
71%
43%49%
0%
20%
40%
60%
80%
100%
14. I am treated withfairness and respect
15. I rarely getstressed at work
16. Working for thischarity contributespositively to my
health and well-being
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 9 August 2019
Resourcing
Total agrees
Total agrees
86% 86%
76%
86% 84%
57%62%
45%
65% 67%
0%
20%
40%
60%
80%
100%
17. The workload inmy role is reasonable
18. The resultsexpected of me are
realistic
19. I rarely work morethan my contracted
hours in a week
20. I do not feelunder pressure towork long hours
21. I am happy withthe flexible working
practices here
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
73%
59%
0%
20%
40%
60%
80%
100%
22. I am notconcerned about my
job security
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 10 August 2019
Working practices
Total agrees
People management
Total agrees
89%
64%
89%81%
61%
34%
55%
40%
0%
20%
40%
60%
80%
100%
23. This charity’s processes and
procedures help me to carry out my role
effectively
24. Poor performanceis dealt with
effectively at thischarity
25. This charity makes best possible use of supporters’ time and
money
26. This charity isdoing everything itcan to reduce its
impact on theenvironment
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
95% 95%
84%
75%
92%85%
75%
62%
52%
80%
0%
20%
40%
60%
80%
100%
27. I am clear aboutwhat is expected of
me in my role
28. I feel empoweredto take decisions that
are relevant to myrole
29. My views arelistened to and
valued
30. It is safe tochallenge the way
things are done here
31. In the last year Ihave not been bullied
at work
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 11 August 2019
Total agrees
Training and development
Total agrees
89% 89%94%
85%
67%71% 68%
77%
0%
20%
40%
60%
80%
100%
32. I receive usefulfeedback on how I am
performing
33. I have recentlyreceived praise for my
work
34. I get the support Ineed to enable me to
do my work well
35. My line manageris a good person to
work for
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
94%86% 86%
65%70%
58%
0%
20%
40%
60%
80%
100%
36. This charity makesbest use of my
abilities
37. I receive thetraining /
development I needto enable me to do
my work well
38. I am happy withthe personaldevelopment
opportunities here
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 12 August 2019
Career and reward
Total agrees
Overall
Total agrees
74%69%
77%
53%44% 43%
0%
20%
40%
60%
80%
100%
39. I feel supported indeveloping my career
40. My pay iscompetitive in
comparison to peopledoing similar work in
the charity sector
41. I feel that pay ishandled fairly
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
97% 97% 97% 94% 92%
76%
90% 91%
70%75%
0%
20%
40%
60%
80%
100%
42. I am satisfied withmy job
43. I am proud towork for this charity
44. I believe in theaims of this charity
45. I wouldrecommend thischarity as an
employer
46. I plan to be working for this
charity in a year’s time
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 13 August 2019
Total agrees
97% 96%
0%
20%
40%
60%
80%
100%
47. If a friend orrelative needed
treatment I would behappy with the
standard of careprovided by this
organisation
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 14 August 2019
Summary disagree responses The Organisation
Total disagrees
Total disagrees
0%5%
11% 8%0%
4%
15%
34%28%
18%
0%
20%
40%
60%
80%
100%
1. I understand whatthis charity wants to
achieve as anorganisation
2. I feel well informedabout what is
happening within thecharity
3. Communicationbetween different
teams / departmentsis effective
4. Communicationbetween staff and
senior management iseffective
5. I have confidencein the senior
management team
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
3% 0%
11%9% 7%
33%
0%
20%
40%
60%
80%
100%
6. I have confidencein the trustee board
7. Diversity is valuedat this charity
8. Morale at thischarity is high
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 15 August 2019
Your Well-being
Total disagrees
Total disagrees
0% 0%5%
0% 0%2% 2%8%
4%
17%
0%
20%
40%
60%
80%
100%
9. I enjoy the work Ido
10. I enjoy workingwith the people at
this charity
11. I like my workingenvironment
12. I feel like I ammaking a difference
13. I feel appreciated
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
3%
14%
0%
12%
33%
20%
0%
20%
40%
60%
80%
100%
14. I am treated withfairness and respect
15. I rarely getstressed at work
16. Working for thischarity contributespositively to my
health and well-being
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 16 August 2019
Resourcing
Total disagrees
Total disagrees
5% 5%11%
0% 3%
22%16%
41%
16%12%
0%
20%
40%
60%
80%
100%
17. The workload inmy role is reasonable
18. The resultsexpected of me are
realistic
19. I rarely work morethan my contracted
hours in a week
20. I do not feelunder pressure towork long hours
21. I am happy withthe flexible working
practices here
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
5%
18%
0%
20%
40%
60%
80%
100%
22. I am notconcerned about my
job security
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 17 August 2019
Working practices
Total disagrees
People management
3% 3% 0%5%
14%
29%
17%23%
0%
20%
40%
60%
80%
100%
23. This charity’s processes and
procedures help me to carry out my role
effectively
24. Poor performanceis dealt with
effectively at thischarity
25. This charity makes best possible use of supporters’ time and
money
26. This charity isdoing everything itcan to reduce its
impact on theenvironment
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0% 3% 3% 3%6%
11%16%
24%
10%
0%
20%
40%
60%
80%
100%
27. I am clear aboutwhat is expected of
me in my role
28. I feel empoweredto take decisions that
are relevant to myrole
29. My views arelistened to and
valued
30. It is safe tochallenge the way
things are done here
31. In the last year Ihave not been bullied
at work
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 18 August 2019
Total disagrees
Training and development
Total disagrees
6% 6%0% 3%
14% 14% 13%8%
0%
20%
40%
60%
80%
100%
32. I receive usefulfeedback on how I am
performing
33. I have recentlyreceived praise for my
work
34. I get the support Ineed to enable me to
do my work well
35. My line manageris a good person to
work for
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%5% 3%
17%12%
18%
0%
20%
40%
60%
80%
100%
36. This charity makesbest use of my
abilities
37. I receive thetraining /
development I needto enable me to do
my work well
38. I am happy withthe personaldevelopment
opportunities here
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 19 August 2019
Career and reward
Total disagrees
Overall
Total disagrees
3%8% 9%
16%
26% 28%
0%
20%
40%
60%
80%
100%
39. I feel supported indeveloping my career
40. My pay iscompetitive in
comparison to peopledoing similar work in
the charity sector
41. I feel that pay ishandled fairly
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0% 0% 0% 0%7%
2% 2%9% 8%
0%
20%
40%
60%
80%
100%
42. I am satisfied withmy job
43. I am proud towork for this charity
44. I believe in theaims of this charity
45. I wouldrecommend thischarity as an
employer
46. I plan to be working for this
charity in a year’s time
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 20 August 2019
Total disagrees
0% 1%0%
20%
40%
60%
80%
100%
47. If a friend orrelative needed
treatment I would behappy with the
standard of careprovided by this
organisation
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 21 August 2019
Detailed survey results The Organisation
1. I understand what this charity wants to achieve as an organisation
2. I feel well informed about what is happening within the charity
0% 0% 3%
32%
65%
1% 3%6%
42%47%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
3% 3%8%
38%
49%
3%
11%
20%
44%
21%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 22 August 2019
3. Communication between different teams / departments is effective
4. Communication between staff and senior management is effective
3%8%
16%
57%
16%
9%
25%30% 31%
5%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
3% 5%
19%
49%
24%
8%
19%
26%
37%
9%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 23 August 2019
5. I have confidence in the senior management team
6. I have confidence in the trustee board
0% 0%
17%
39%44%
6%11%
23%
39%
20%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
3%0%
31%
50%
17%
3%6%
37% 38%
16%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 24 August 2019
7. Diversity is valued at this charity
8. Morale at this charity is high
0% 0%
14%
41%46%
2%5%
21%
47%
25%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
5% 5%
16%
49%
24%
12%
21%27%
31%
9%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 25 August 2019
Your Well-being
9. I enjoy the work I do
10. I enjoy working with the people at this charity
0% 0% 0%
24%
76%
1% 1%6%
38%
55%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0% 3%
30%
68%
1% 1%6%
41%
51%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 26 August 2019
11. I like my working environment
12. I feel like I am making a difference
3% 3%8%
32%
54%
2%6%
14%
41%37%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0% 3%
22%
76%
1% 3%
10%
44% 42%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 27 August 2019
13. I feel appreciated
14. I am treated with fairness and respect
0% 0%
14%
22%
65%
6%11%
20%
36%
27%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 3%
11%
19%
68%
3%8%
17%
40%
31%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 28 August 2019
15. I rarely get stressed at work
16. Working for this charity contributes positively to my health and well-being
0%
14%19%
57%
11%9%
24% 25%
33%
10%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%
16%
51%
32%
6%
14%
31% 33%
16%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 29 August 2019
Resourcing
17. The workload in my role is reasonable
18. The results expected of me are realistic
0%5% 8%
65%
22%
5%
17%21%
46%
11%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%5% 8%
54%
32%
4%
13%
21%
49%
13%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 30 August 2019
19. I rarely work more than my contracted hours in a week
20. I do not feel under pressure to work long hours
0%
11% 14%
49%
27%
13%
27%
15%
32%
12%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%
14%
46%41%
4%
12%19%
44%
21%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 31 August 2019
21. I am happy with the flexible working practices here
22. I am not concerned about my job security
0% 3%
14%
32%
51%
4%8%
22%
42%
25%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%5%
22%
41%
32%
6%13%
22%
42%
18%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 32 August 2019
Working practices
23. This charity’s processes and procedures help me to carry out my role effectively
24. Poor performance is dealt with effectively at this charity
0%3%
9%
46%43%
3%
11%
25%
48%
13%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%3%
33%36%
28%
9%
19%
37%
28%
6%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 33 August 2019
25. This charity makes best possible use of supporters’ time and money
26. This charity is doing everything it can to reduce its impact on the environment
0% 0%
11%
30%
59%
4%
13%
28%
40%
15%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%5%
14%
54%
27%
6%
17%
37%31%
8%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 34 August 2019
People management
27. I am clear about what is expected of me in my role
28. I feel empowered to take decisions that are relevant to my role
0% 0%5%
38%
57%
1%5%
9%
55%
31%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%5%
30%
65%
3%8%
13%
49%
26%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 35 August 2019
29. My views are listened to and valued
30. It is safe to challenge the way things are done here
0% 3%
14%
24%
59%
5%11%
21%
42%
20%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%3%
22%25%
50%
8%
16%
24%
37%
15%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 36 August 2019
31. In the last year I have not been bullied at work
32. I receive useful feedback on how I am performing
0%3% 6%
28%
64%
3%6%
10%
31%
49%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%6% 6%
31%
58%
4%10%
19%
44%
23%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 37 August 2019
33. I have recently received praise for my work
34. I get the support I need to enable me to do my work well
0%6% 6%
25%
64%
4%10%
16%
43%
27%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%6%
42%
53%
3%9%
20%
44%
24%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 38 August 2019
35. My line manager is a good person to work for
Training and development
36. This charity makes best use of my abilities
3%0%
12%
21%
64%
4% 5%
15%
32%
45%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%6%
50%44%
5%12%
19%
46%
19%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 39 August 2019
37. I receive the training / development I need to enable me to do my work well
38. I am happy with the personal development opportunities here
0%5% 8%
43% 43%
3%9%
19%
48%
22%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%3%
11%
43% 43%
6%12%
24%
40%
19%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 40 August 2019
Career and reward
39. I feel supported in developing my career
40. My pay is competitive in comparison to people doing similar work in the charity sector
0%3%
24%
47%
26%
5%12%
31%37%
16%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0%
8%
22%
61%
8%9%
17%
30%34%
10%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 41 August 2019
41. I feel that pay is handled fairly
Overall
42. I am satisfied with my job
0%
9%14%
54%
23%
11%17%
29%33%
10%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%3%
44%
53%
2%6%
16%
49%
28%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 42 August 2019
43. I am proud to work for this charity
44. I believe in the aims of this charity
0% 0% 3%
19%
78%
1% 2%8%
35%
54%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%3%
22%
75%
1% 1%8%
38%
53%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 43 August 2019
45. I would recommend this charity as an employer
46. I plan to be working for this charity in a year’s time
0% 0%6%
23%
71%
3%6%
20%
34% 36%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
0% 0%
8%
25%
67%
3% 5%
18%
34%40%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 44 August 2019
47. If a friend or relative needed treatment I would be happy with the standard of care provided by
this organisation
0% 0% 3%
16%
81%
1% 0%3%
27%
69%
0%
20%
40%
60%
80%
100%
strongly disagree disagree neutral agree strongly agree
Blythe House Hospice 2019 All Hospices 2019 (paid staff)
Birdsong Charity Consulting 45 August 2019
Appendix I
List of participating hospices Ayrshire Hospice
Blythe House Hospice
Children's Hospice South West
Cornwall Hospice Care
Derian House Children's Hospice
East Anglia's Children's Hospices
ellenor
Hospice Isle of Man
Isabel Hospice
John Taylor Hospice
Katharine House
Kirkwood Hospice
North London Hospice
Peace Hospice Care
Phyllis Tuckwell Hospice Care
Pilgrims Hospices
Prospect Hospice
Rennie Grove Hospice Care
Richard House
Rowcroft Hospice
St Andrews
St Ann’s Hospice
St Barnabas & Chestnut Tree House Hospice
St Catherine’s Hospice, Preston
Saint Catherine's, Scarborough
St Christopher's
St Clare Hospice
St Giles Hospice
St Joseph’s Hospice
St Luke's Hospice
St Peter's Hospice
The Rotherham Hospice
Trinity Hospice and Palliative Care Services
Weston Hospicecare Limited
Wigan and Leigh Hospice
Willow Wood Hospice
Willowbrook Hospice
Woodlands Hospice Charitable Trust
Zoë’s place Hospice