Hospice Clinical Orientation Better Together Valorie Grimes, Dianne Halderman, Vivian Lewis, Barbara...
Transcript of Hospice Clinical Orientation Better Together Valorie Grimes, Dianne Halderman, Vivian Lewis, Barbara...
Hospice Clinical Orientation
Better Together
Kindred at Home Video
Ripple Lives Kindred at Home
https://youtu.be/b0l0tW1m2oc
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The Best of the Best is Here!
• One of the key success factors of Kindred
Healthcare is to “take care of our people.”
• Kindred’s goal is to attract, develop and retain
outstanding talent and to provide the tools and
training to continue to excel and grow
professionally.
• By providing our employees the most appropriate
and applicable orientation/education for today’s
home care environment – we will be able to bring
compassionate care home.
Thank You to our Orientation Work
Group - our Subject Matter Experts
• The SMEs worked long and hard to create
this orientation.
• David Eubanks, Lisa Archibong, Donna
Curry, Valorie Grimes, Dianne Halderman,
Vivian Lewis, Barbara Mammen, Latasha
Moss, Stephanie Sanchez, Beverly Weber,
Laura Williams, Audrey Williams, Jeré Dye
THANK YOU ALL!!!!
Why is orientation important to KAH?
• Even when new hires come to us with experience –
we want them to know and understand the mission,
vision and value of Kindred at Home and Kindred
Healthcare.
• Orientation is our first opportunity to introduce our
standards and philosophy:
– We are committed to the highest quality standards
– We follow our policies and procedures
– We utilize standards of care
– We use evidence based practices
– We provide exceptional patient care each and
every day
Common Perceptions About New Hires
• Is it really that important to fully orient the new
hires ?– they will eventually catch on!!
• My new hire has been doing visits for years –
why can’t he/she do visits on day 2?
• I wanted to provide a thorough orientation but
there are so many patients that need to be
seen.
• We are so short staffed – let’s hire the next
warm body that fills out an application.
The importance of Orientation
• Orientation is important because it lays a
foundation for the new employee’s entire
career with KAH.
• First impressions are important because they
set the tone for the beginning of our
relationship with our new hires.
• Without a solid orientation, a new employee
sometimes feels uncomfortable in his/her new
position and it takes longer to reach his/her
full potential.
The importance of Orientation
• It provides the new employee with concise and
accurate information to make him/her more
comfortable in the job.
• It encourages confidence and helps the new
employee adapt faster to the job.
• It contributes to a more effective, productive
workforce.
• It improves employee retention.
• It promotes communication between the up-line
manager and the new employee.
The importance of Orientation
• It is so important to make our new hires feel welcome
and that we are happy to have them join our team.
• Providing a solid orientation in a productive and
efficient manner is a win- win for all.
• We want our employees to know we will invest the
time in them:
– To make sure they are oriented and prepared.
– To provide them the opportunity to be successful.
• As a result our patients will be well cared for and our
programs will flourish.
The importance of Orientation
• Using any EMR in our home care arena has many
positives however, there is something very
important to keep in mind.
• One of the purposes of using an EMR is that the
time the employees spends in the office will be less
– what does that mean for your orientation
program?
• It means the time you spend with your employees
needs to be well spent.
• This is the time - loyalty is built, relationships are
formed, confidence is created and teamwork is
established.
Our Orientation – “The Best of the Best”
• The foundation of our orientation is based on Kindred’s
mission, goals and values.
• It optimizes a time frame for an individualized approach
to a standardized orientation format.
• It has material that is easily accessible AND user
friendly.
• The completed courses are electronically tracked.
• Updated materials are in one area.
• Provides a standardized orientation to be utilized by all
of KAH.
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Hospice
• Content is presented:
− Core Orientation Module for all employees
− Followed by Discipline/Role Specific Tracks
• Material is delivered in 3 venues:
− E-Learning and Self- Paced Documents
− Virtual Classroom
− In Person
Tracks for Hospice
• RNs have 3 Tracks:
• Track 1: No experience
• Track 2: Hospice Experience
• Track 3: Current Certification in Hospice and
Palliative Care
• For each of the other disciplines - an
individual discipline specific track was
developed.
Hospice RN Tracks
• The Clinical Manager would assign the RN
track to the new hire based on the
employee’s interview and resume’.
• It is important to understand that the
assignment of the RN tracks is made by the
Clinical Manager and not the Office
Manager/designee.
• The RN track can be changed by the Clinical
Manager/Up-Line Manager at any time if the
new hire needs to be moved to a different
track.
Hospice Tracks
• Employees new to the homecare world would go
on a visit the first week – after their TB test
comes back negative and they have completed
the education that is needed prior to going into a
patient’s home.
• This is important because if either the employee
doesn’t feel homecare is a good fit for him/her or
we as his/her employer don’t feel it is a good fit
either - then there has been no wasted time or
money on either party.
Core Orientation Checklist
• Our core orientation checklist was
developed to include information that was
relevant to all KAH employees (except
sales).
• It helps guide the branches/programs
through the education that needs to be
provided to our new hires.
• It can be printed/saved as a resource
document for the new hire.
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Core Required Education • This all inclusive orientation document will provide several
benefits.
• We reference KAH policies and available Relias courses
for each topic:
– This provides additional resources to the new hires.
– It also provides available courses for the branch
leadership for additional education if/when it was
needed.
• Also, the Core Orientation required education document
allows us to provide home care and hospice specific
education instead of general topics that work for all health
care employees.
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Core Required Education
• It takes far less time to complete orientation
and education in this format than completing
multiple courses in Relias.
– This will ensure more compliance.
– New Hires will be able to make visits
sooner.
– Cost savings to the branch.
• Taking a two part Quiz and receiving a
passing score of 80% (for each part) is
required upon completion of this education.
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Core Required Education
• Orientation will provide the education required by
our regulatory bodies (Federal and CHAPS) and
our policies.
• All the required education for both Federal and
CHAPS will be in one document.
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What is not included in the Core
Orientation Education
• Ensuring state requirements are met - is the
responsibility of the region/area.
– Courses to meet these requirements will be available
in Relias/Kindred at Home Learning.
• Kindred Required Education: General Compliance
Training, HIPAA, CIA and Violence in the Workplace are
not included in this document.
• New hires will be auto enrolled into these courses
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Preparing for our New Hires
• Being prepared prior for the new hire’s
first day is a win- win for everybody.
• The new hire feels important and
welcomed knowing you are ready to
begin his/her orientation as soon as
he/she arrives on Day 1.
• YOU have been proactive and not
reactive and are prepared!
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Employee Orientation Checklists
• Each new employee will have a Hospice
Employee Orientation Checklist.
• Examples of items included:
– Preceptor and Up-line Managers name/phone
number
– Log ons
• It should be completed prior to the New Hire’s
First Day.
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Create a Warm Welcome
• The first day of a new employee is a very big
deal.
• You don’t get a second chance at a first
impression.
• Welcome them warmly and congratulate
them on their new job.
• It is important to be prepared and welcoming
– this will give the new hire a sense of
belonging and security.
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Orientation Evaluation
• We will utilize survey monkey to evaluate our
orientation program.
• Surveys will auto assigned to new hires:
– 1st week – brief survey related to customer
service
– 30 or 45 days – “pulse check”
– 90 days – overall assessment of our
orientation process
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Your follow up with the new hire
• Spotlight Report for New Hires
– Done at 30 and 90 days
– What is working well?
– Who can I, as the leader, recognize that
helped you in your first 30 days?
– Are we doing what we said we would do
during orientation?
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Revisions to Orientation
• Our core orientation work groups will reconvene
in 90 days to review feedback.
• Thereafter we will meet every 6 months to
discuss:
– What is going right with the orientation content
and process.
– Feedback and what needs to be revised.
• Make revisions.
• When new regulations or standards are released
– orientation material will be updated
accordingly.
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Kindred at Home Learning
• New Hire Orientation will be housed and tracked in
Kindred at Home Learning.
– Easy Access to all employees via a URL.
• Can access material anywhere you have a
computer and an internet connection.
– Orientation will be auto assigned/enrolled per
job code.
– Courses/curriculum will be electronically tracked.
– A standardized orientation is now available for
all our branches/programs nationally.
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Kindred at Home Learning
Resource Section
• After you log into Kindred at Home Learning.
– Click on KAH Resources
• Click On Hospice Orientation.
• Here you will find the paperwork to help you prepare
for your new hire’s orientation.
– The discipline specific tracks (Clinical Manager will
choose appropriate track for the new hire)
– Employee Orientation Checklist
– Warm Welcome Letter
– Virtual Clinical Orientation Instructions
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Auto Enrollment
• Auto-enrollment is based on the job code
assigned to the learner, which the system
uses to determine which required courses
should be assigned to the learner.
• Learners are automatically assigned to
required courses in Kindred at Home
Learning based on their job codes.
Accessing Kindred at Home Learning
KindredatHomeLearning.com
• If you don’t have your User name and Password
– please call the HELP Desk:
– Legacy Gentiva: 800-944-4357
– Legacy Kindred: 800-836-0376
• If there is a time when the HELP desk cannot
assist you – please email:
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KindredAtHomeLearning.com
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In Summary
• We have been so fortunate to have
such solid material and processes that
both Legacies have been utilizing –
thank you for making that happen.
• The success of this orientation program
will be contingent on the commitment of
the branch/area/regional leadership.
• We are Better Together!!!
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