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Transcript of HORENSO
HORENSOHORENSO
REPORT / CONTACT / REPORT / CONTACT / CONSULTATIONCONSULTATION
Freshman Training Material - ITOCHU Indonesia Bloc 0310
I. REPORTI. REPORTDefinition Giving the explanation to the
boss about the development and the result of our job
It is not only reporting the result, but the development as well
Report is including the things that we think not important
Steps in doing reportSteps in doing report Report the conclusion Explain the reason, background and
other information which are needed Give our opinion Summarize points that we want to
report Differentiate between the fact and
our own opinion Give the accurate information
The importance of report in The importance of report in practicepractice
Bad situation has to be reported as soon as possible.
Do not keep the problem by ourselves
Always note the important thing Report as soon as possible when we
do not feel sure about our decision Ask for report, do not wait for it
The Best Way in Doing ReportThe Best Way in Doing Report
Do not feel hesitate to report to the boss even in his busy time
Report our status and condition of our job to the boss
Get used to give report routinely Choose the best way to report,
such as: using telephone, fax, e-mail according to the needs at that time
7 Things that need to remember in doing report
1.Report has to give more priority than daily routine job
2.If we are in trouble, report directly to our boss
3.Bad situation has to be reported as soon as possible
4.Report according to: conclusion - reasons background of situation - opinion
7 Things that need to remember in doing report
5.Before reporting the complicated problem, summarize the fact that will be reported
6.Separate between the fact and our own opinion
7.Important to try to get report from ourselves before other people report to us
II. CONTACTII. CONTACT
Definition Giving information to the person
that we think need to be informed.
The way to do contactThe way to do contact
First, inform the situation Do contact by using telephone
when we are not in the area when we used to do a job.
Have other people to do it for us
Steps in Doing ContactSteps in Doing Contact
Tell the conclusion Explain the reason, background and other
information that related Confirm the things what we have
explained
How to confirm?
Summarize and arrange the things that we want to talk
Confirm about the content of contact. Always do 5w3h in every time
Points in Practicing ContactPoints in Practicing Contact
Explain the situation to our boss and ask for instruction
Inform and coordinate with other departments or related people.
Contact customer to report the result
Inform to the person who responsible for it
In emergency situation, try to solve the problem as soon as possible
Inform to the person who responsible for it
Important Things In Receiving Important Things In Receiving MessagesMessages
Write every message Repeat the message Inform our name after we receive
the message
The Best Way in Doing ContactThe Best Way in Doing Contact
Do the contact with related people in every time we are finishing phase of work
Discuss other things when we have a chance to do it
Choose the best way to inform the message, such as: telephone, fax and e-mail according to our situation
7 Things That Need to Remember7 Things That Need to Remember
1.Contact in urgent situation is more important than routine job
2.Summarize and prepare the points of complicated problem
3.Follow this step: conclusion reason, background and situation
4.When we are informing the message, make sure that we inform it correctly
7 Things That Need to Remember7 Things That Need to Remember
5.When we are asked to inform a message, the steps are: take a note repeat message tell our name
6.If the message is urgent, inform to the person who related to that problem
7.The best time to inform message is in every we finish our phase of work
III. CONSULTATIONIII. CONSULTATION
Definition Asking opinion and instruction from the
boss or the person who related with our work when we are not sure with our work, not sure about our decision.
Share the problem with our colleague By sharing can prevent the raise of
problem
Steps in doing ConsultationSteps in doing Consultation
Analyze situation and understand the problem correctly
Think our own way to solve the problem
Consult with our boss or colleague Prepare data in advance Respect the critical opinion
Points in Doing Consultation Points in Doing Consultation PracticallyPractically
Do not depends on our own opinion, consult with other people
Listen other people’s opinion with low profile
The Best Way in Doing CosultationThe Best Way in Doing Cosultation
Understand why our boss say “NO” Ask suggestion from our colleague
or the person who has more experience
Consultation is useful to keep good relation of the job
7 Important Things in Consultation7 Important Things in Consultation
1. Ask suggestion from other people 1. Ask suggestion from other people when we can not solve the problem when we can not solve the problem by ourselvesby ourselves
2. Consult when we are not sure with 2. Consult when we are not sure with our decisionour decision
3. Before consulting, firstly, think the 3. Before consulting, firstly, think the way out by ourselvesway out by ourselves
7 Important Things in Consultation7 Important Things in Consultation
4. Prepare data that will be needed5. Do not depends on our own
opinion6. Ask suggestion from colleagues or
person who have more experience7. Consultation is important to keep
good relation of the job