Charlotte, NC 28205United States

w:m:

704-374-6594704-713-6482

Hope McKinneySR. ADMINISTRATIVE ASSISTANT

Data Security Administrator, BACWachovia - A Wells Fargo Company

hope.mckinney@wachovia.com

Skills and Qualifications Summary• Strong problem-solving, efficiency and process improvement skills• Experience performing analysis, information management and reporting• Knowledge of PC databases, spreadsheets, systems maintenance and mainframe

applications.

Work History

Wachovia Corporation

Operational Risk Management, Charlotte, North Carolina 06/04 - Present• Senior Administrative Assistant• Serve as management proxy for: HR Online, XMS, ARS, TESS, MyTime, and Taleo• Manage Executive calendar using Lotus Notes and MS Outlook• Perform on/off boarding duties• Support Yousef and other managers as needed• Coordinate with Corporate Real Estate on space management• Track and update employee HR records• Utilize IMAS - Invoice Management and Analysis System as needed• Project Support Services• Provided support to the Project Management Office as needed• Enter project data into Performance Tracker• Record and distribute minutes and decisions in a timely manner• Update team Issues / Action Items database• Set up conference line accounts; arrange audio, video conferencing and MSLive Meetings• UMT Project Portfolio Manager administration

Data Security Administrator & Business Access Coordinator (DSA/BAC)• Provide data and system access for 36 managers and their reports• Train Risk Analysts on access and security processes and procedures• Discern appropriate access needs using, CIW, PICCT and Mobius• Use ACT Tool to administer system-level and application-level access• Conduct quarterly access reviews using the Access Review System (ARS)• Troubleshoot systems and applications issues• Manage floor access; schedule badge appointments• Set up and manage MyEd, EdNet, and EdVPN remote accounts

Database Administrator / Management Reporting• Perform SharePoint team site administration duties• Manage Time Tracker database• FitchRisk FIRST Database - Loss Data• Run Push Reports, Org 30D Reports and Audit Extracts in Centerprise tool• Run CATools Reports• IRIS - Integrated Reporting Information System• Create PDF documents using Adobe Acrobat for status reports

FIRSTPLACE STAFFING, Charlotte, North Carolina 03/03 - 06/04

Portfolio - PMO /RMG

Risk ProjectManagement Office

The PMO site that I helpadminister for my team.

Project Support Services

Administrative services requestsite.

Service RequestDashboard

Dashboard created to view statusof all service requests.

Initiate OnBoardingRequest

Managers Boarding requestpage.

Business ContinuityPlanning - LDRPS

BCP call-tree reporting.

View My VisualCV Online: http://www.visualcv.com/mckinney704

Project Assistant / Executive Assistant• Manage multiple executive calendars.• Coordinate access for: security badges, LAN accounts, Lotus Notes accounts and web

sites.• Prepare budget projections, XMS submissions, order supplies and process invoices.• Prepare reports, organizational charts, agendas and presentation documents for team

meetings.• Independently compose memos and executive biographies.• Handle meeting logistics, travel, conference calls, event planning and interview

arrangements.• Run queries and produce ad hoc reports in Microsoft Access.• Create Co/Sub/RC tracking database in Microsoft Excel.• Handle confidential HR and merger-related documentation.• Manage special projects; participate on project teams in support of business unit initiatives.

APLUS IT SOLUTIONS AND TRAINING, Charlotte, North CarolinaOffice Manager / Senior Account Executive 05/02 - 04/03

• Gather, analyze and report project research information.• Act as liaison for corporate and city government clients.• Propose and implement Microsoft MOUS certification training for individuals.• Design and implement corporate technology needs surveys.• Generate free sales leads and maintain prospect information using ACT! 2000 database.• Visit various sites for promotional purposes.• Create marketing plan, revise company image and design advertising.• Consult with media and marketing representatives regarding advertising needs; submit

recommendations for approval.• Provide IT training support for certification training classes, student screening, orientation

and testing.• Assist Microsoft Certified technicians with pc troubleshooting and repair.• Partner with technology vendors such as Microsoft and E-Med Solutions

WACHOVIA CORPORATION, Charlotte, North CarolinaHuman Resources: Regional Operations Analyst 10/99 - 05/02

• Managed and coordinate meeting and training facilities for entire South East footprint.• Collaborating with database managers in analyzing and implementing effective team

reporting systems.• Serve on Roster Process Team to analyze and develop a web-based roster process.• Assist with updating team intranet site content.• Selected by the Technology Training Group to test and troubleshoot the E-Learning online

training program.• Consult with employees regarding individual and departmental training needs.• Train new-hires in customer service skills and quality awareness.• Conduct Mutual Funds Sales and Operations orientation and downloading of test scores.• Consistently meet and exceed all quality indicators at 98% to 100% accuracy.• Selected to participate on Blue and Green Level of Leadership Development project teams.

Human Resources: Management Reporting Specialist / MIS Technician 06/98 - 10/99• Analyze and trend customer issues; escalate Action Items to appropriate subject-matter

experts.• Responsible for Microsoft Access database development and maintenance.• Perform data capture, run queries and produce ad hoc reports for the Consumer Banking

Group.• Produced various graphs, charts and matrices for Business Units as needed.• Compiled Business Review reports for monthly presentations by senior management.• Researched benchmarking practices via the Internet; reported findings to the team.• Documented reporting processes to improve accuracy and timeliness.• Partipated in Data Download Implementation Project.• Implemented Management Reporting Specialist meetings to improve team efficiency.• Collaborated with The Web Group on Web Site Project design, content and testing.• Responsible for team web site maintenance.• Served as Quality Coordinator on Customer Listening Team.• Researched and active in implementing Kaset call center soft skills training.

Credit Card Services: Executive Secretary to Vice President 07/97 - 06/98• Created and maintained Microsoft Excel spreadsheets and databases to track team

production.• Implemented Microsoft Access database to manage budget and expense forecasting.

IRG Real Estate

Centralized location for IRGfacilities and move planning.

Merger IntegrationTracker

Wachovia / Wells Integrationteam site.

Inventory Database

Other Database

Testimonials"I want to update you on theEXCELLENT service I receivedfrom Hope McKinney today.Hope read my e-mail aboutneeding to schedule and sendconfirmation notificationsearlier...She acted on that byimproving the confirmationprocess. Hope called mepersonally to let me know aboutthese actions... as you can tell,she's made me a very satisfiedcustomer!"- Karen Carter

"Hope, I want to let you knowthat I'm very proud of what youare doing as far as taking aleadership role to improve ourown processes. Too often Mike,Faye and I are pulled awaydoing projects, etc and don'talways give the amount ofguidance we'd like. Thesemeetings are exactly what needto occur."- Rhonda Miller

"Whenever I need help with adocument, setting up aprocedure or trouble-shooting

Administrative (Beginner)

<1 Years Experience, ( Last Used <1 year ago )

Financial Tools (Advanced)

<1 Years Experience, ( Last Used <1 year ago )

Procurement (Beginner)

<1 Years Experience, ( Last Used <1 year ago )

Specialty (Beginner)

<1 Years Experience, ( Last Used <1 year ago )

Web (Beginner)

<1 Years Experience, ( Last Used <1 year ago )

• Represented team in daily Indicator reporting meetings.• Participated in call monitoring sessions; customer service focus groups and offered

feedback for service improvement.• Organized and facilitate team off site events, organized team recognition and appreciation

events.

Service Center Reengineering Core Process Associate 12/95 - 07/97• Update Gantt Charts in Microsoft Project. Maintained Microsoft Project Status reporting

database.• Managed Lotus Notes Administrative Database and the teams' organizational charts.• Maintained transaction journals while serving as Access Coordinator and RC Manager.• Processed accounts payables, accounts receivables and time cards for entire department.• Managed coordination of meetings, travel and special events for over 150 team members.• Utilized Expense Reporting System for Project Director and Team Leaders' expenses.• Trained internal and external team members on various software applications and pc

troubleshooting.

ServiceCenter ReengineeringSr. Administrative Assistant 06/94 - 12/95

LANCASTER, LOVE & CO., CPA'sAccounting Office Manager 0/91 - 03/93

Skills

Includes: IRIS, IMAS, XMS

Includes: OSCAR, TRACCS, TReqs

AnalysisProjectProcess

my computer, all I have to do ispick up the phone and askHope for help. There has neverbeen a time when she seemedto be bothered by my asking forher assistance. Hope should becommended for her willingnessto go the extra mile. I loveworking with her."- Noella Jackson

"Hope's work demonstrates thetechnical expertise she has withthe software tools necessary todo get the job done. Shealways patiently reviews thework requests and then deliversa quality product in a timelymanner. Because of herenthusiasm, expertise,knowledge and personality Iregard Hope as an importantmember of our team!"- Jim Combs

"No follow up is needed tomake sure you accomplish thetask presented to you. Keep upthe good work."- Jim Carte

"I wanted to let you know thatthe hard work we do as aTEAM does not gounrecognized and we haveplayed an important role inseeing that we do have thesesuccess stories. We are alwaysthankful that the PSR's take thetime to fill out the forms andsend them in but when you lookat all that is done to get thereports in the right format,subjects in the right buckets,escalate issues to the rightpeople, etc. We do so muchfrom our perspective to try andmake Customer Listeningsuccessful. Thanks guys for allyou do and enjoy the successstories."- Faye Sloope

TrainingProcess Improvement:Business AnalysisFundamentalsProject ManagementMethodologyProcess Improvement Overview

IntegrationTracker

Apps Used:SharePoint, SnagIt

IRGAdministration

David CEdwards

Other Site 1

CustomerListening

SharedServices

WomenERN

BAAERNWeb Report

Portfolio - Special Projects AffiliationsGroups:Project ManagementCommunity of Practice

Community Organizations:Women's ERN WebManagement CommitteeProject ManagementCommunity of PracticeBusiness Analysis Communityof PracticeUrban League YoungProfessionals Auxiliary

Hobbies