Case Studies UNDP: SRI LANKA WILDLIFE CONSERVATION SOCIETY, Sri Lanka
Home stay Registration Way of Sri lanka Tourism
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Transcript of Home stay Registration Way of Sri lanka Tourism
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Registration Of Home Stay Units
1. INTRODUCTION
With the aim o providing Home Stay acilities to
supplement the demand or accommodation at
various tourist destinations, Sri Lanka Tourism
introduces the Home Stay scheme a urther at-
traction or visitors to Sri Lanka the Wonder o
Asia.
The main aim is to provide clean, comortable
and aordable supplementary accommodation
to tourists. The tourist in return will have an op-
portunity o an engaging experience o customs,
traditions, authentic cuisine and other attractions
o the location, while staying with the local host.
Home Stay units once approved by the Standards
& Quality Assurance division o Sri Lanka Tourism
will be duly publicized. An accommodation guide
listing all registered Home Stay properties will be
prepared, to enable both domestic and oreign
tourists to avail themselves o this acility o ac-
REGISTRATION OF HOME STAY UNITS
commodation in a homely surroundings. Training
in the hospitality trade or those who require such
training is also proposed.
2. OBJECTIVES
Accreditation or the Home Stay unit category.
Broaden the stakeholders base in tourism.
Expand tourism and related activities to ru-
ral and interior areas.
To support the demand or supplementary
accommodation in urban areas.
Provide employment and economic benets
to local community.
Sustainable and responsible development o
eco and rural tourism through monitoring.
HOME STAY UNITS
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Registration Of Home Stay Units
3. DEFINITION
Home Stay Unit
Any private house in good condition and lo-
cated in an easily accessible part o the country
will primarily qualiy to register as a Home Stay
unit. The house shall ulll the minimum require-
ment o the Home Stay scheme having one or
more rooms or accommodation subject to a
maximum o ve rooms, with each room hav-
ing separate attached bathroom acilities. These
units should be made available to the tourists as
Home Stay accommodation.
Interested parties are at liberty to submit resh
proposals or approval or setting up Home Stay
units in the country side under the supervision SriLanka Tourism.
Accommodation
Under this scheme the room accommoda-
tion o minimum standard sizes with attached
bathroom acility reasonably urnished and
ready or letting out to the tourists/guests as
prescribed under the said scheme.
The standard size or double and single bedroom accommodation is 120 sqt and100
sqt respectively and 30 sqt or bathroom/toi-
let.
4. CONDITIONS FOR REGISTRATION
1) The scheme is to be operative in the whole o
Sri Lanka.
2) It is compulsory that all Home Stay units un-
der the scheme should register and license
with Sri Lanka Tourism.
3) The proprietor o the House to be registered
under the scheme and classication under the
scheme should submit an application to Sri
Lanka Tourism with all inormation and relevant
documents.
4) Standard and Quality Assurance Division o
Sri Lanka Tourism, as specied in the guide-
lines, would conduct an inspection o thepremises within thirty (30) days o submitting
the application beore registering the unit as
Home Stay. This is to ensure that the architec-
tural design is in conormity with location and
the surrounding environment and the unit has
hygienic, clean acilities and is secure or tour-
ists. On application or registration /classica-
tion/reclassication, the unit will have to be
ready or inspection, without prior notice, by
ocials o Sri Lanka Tourism. No request or
deerment o inspection will be entertained.
5) The type o meals to be oered will have to be
specied, the charges will have to be displayed
and the visitors will have to be inormed in ad-
vance so as to avoid avoidable disputes.
6) The quality o the acilities and services will
be evaluated by a committee o Sri Lanka
Tourism. Due preerence will be accorded to
homes which are able to provide a Sri Lankan
experience by way o decor, traditions and
authentic cuisine etc.
7) The Home stay units will be categorized as
ollows as per the acilities and Services pro-
vided.
a) Standards
b) Deluxe
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Registration Of Home Stay Units
Home Stay units which score more than 80%
o the total o 300 marks are categorized as
Deluxe and those which earn more than 50%
o the total o 300 marks are categorized as
Standard.
8) The inspection ee should be paid, when sub-
mitting the application and the registration
ee o Rs. 2500.00 should be paid ater the
inspection is carried out.
9) A certicate o registration will be issued on
evaluation o the standards as per the Check
List.
10) Any deciency /short comings notied by the
committee during inspection will be inormed
on the spot, and to be rectied within three(03) months and intimated to Sri Lanka Tour-
ism or the re-inspection o the premises.
11) The committee will decide and may recom-
mend registration in a category either higher
or lower than the one applied or. Incase the
category applied or is lower then than the
one recommended by the committee, then
the applicant has the right to reapply or re-
quired category ater ullling the standards.
12) In case o dissatisaction with the decision othe committee, the proprietor may appeal in
writing to the Director General o Sri Lanka
Tourism within thirty (30) days o the ocial
communication.
13) The home stay unit is expected to maintain
required standard at all times. Sri Lanka Tour-
ism will conduct surprise inspections o the
house at any time without previous notice.
14) In case o ailure to maintain required the qual-
ity and service standards, hygiene conditions
misbehavior or malpractices, the registration
will be cancelled by the Director General o Sri
Lanka Tourism, ater giving reasonable notice
and a time period to rectiy same.
15) Complaints rom guests, in a Home Stays ac-
commodation, will be thoroughly investigated
and i ound guilty the registration will be can-
celled by the Director General o Sri Lanka
Tourism.
16) Any change in acilities, reurbishment / up-
grading or extensions should be inormed
in writing to Sri Lanka Tourism within 30
days. I this clause is in violation and is
comes to the notice o the committee, the
classiication will stand withdrawn/ termi-
nated.
17) Sri Lanka Tourism will list all registered Home
Stay units in ocial websites, ree o charge
and release print brochures, advertisements
periodically.
18) The registered Home Stay units are permitted
to do market and promote the unit and activi-
ties.
19) Sri Lanka Tourism will organized training pro-
grams on the hospitality industry on a need
to basis to provide a good quality service and
acilities or tourists.
20) The relaxation o taxes/ees or Home Stay
units has been provided in order to diversiythe tourists rom oversaturated areas to other
areas and as a boost to the Home Stay sec-
tor which enables the participation o locals in
tourism.
Home Stay units will be exempted rom the
Tourism Development Levy (TDL) and VAT up
to three (03) years rom the date o registra-
tion.
21) The registration/classication will be valid or
two (02) years rom the date o the registra-
tion / classication. A resh application should
be submitted to Sri Lanka Tourism, three (03)
months beore the expiry o the registration
or re-inspection / evaluation.
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Registration Of Home Stay Units
1. Every Home Stay unit owner should get reg-
istered with Sri Lanka Tourism and ollow the
guidelines thereater as stated in the HomeStay Unit guidelines, which shall be binding
on the owner o the Home Stay unit.
2. The owner o the Home Stay unit shall at
all times maintain minimum standards o
cleanliness, sanitation, quality ood etc. as
stipulated by Sri Lanka Tourism.
3. In case o un-hygienic conditions, misbehav-
ior, malpractices, ailure to maintain required
standards etc, the registration o the Home
Stay unit will be cancelled ater giving a rea-sonable opportunity to the owner to rectiy the
situation. The cancellation will be done by the
Director General o the Sri Lanka Tourism.
4. The owner shall maintain a register or letting
out the rooms to the tourists, which can be
inspected by the concerned. The register will
have the same ormat as those presently be-
ing used in the Hotels/Guest Houses.
5. The owner shall maintain a Bill book/Home
Stay pad or issuing the bills to the tourists
with a stamp.
6. The owner shall display a registration certi-
cate o the Home Stay Unit or the inorma-tion o the tourist.
5.RESPONSIBILITY OF THE HOME STAY OWNER UNDER THE SCHEME
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Registration Of Home Stay Units
A). Front Sitting Area/Lobby
Should be clean, spacious, and well main-tained lobby / ront sitting area.
Thesittingareashouldhaveadequateventila-
tion and natural or articial lighting.
Thesittingarea shouldhaveadequate,good
quality urniture in very good condition
B). Bed Rooms
* Should have one (01) or more bed rooms with
attached bathrooms, or accommodation.
Bed rooms should be spacious, clean, well
ventilated and well maintained.
* Minimum size o a single bed room should notbe less than 100 sqt and the minimum size o
the double bedroom should not be less than
120 sqt.
* Should have serviceable and sae locks withkeys on each door leading out o the bed
room.
Bedroomsshouldhavewindowssuitablycur-
tained or tted with blinds or equivalent.
* I air conditioning is not provided all bed roomsshould have electric ans.
Suitable heating acilities should be available
depending on the climate o the location.
Allbedroomsshouldhaveinternal telephone
or call bell system or the convenience o
guest.
* A dressing table with mirror, ward robe or wallcupboard and/or cloth hangers must be avail-
able.
GUIDE LINES FOR REGISTRATION OF HOME STAY UNITS
Should have clean, comfortable beds
with rubberized or cotton mattresses and
kapok or oam rubber pillows. Soa beds,bunk beds, uton could be provided or the
use o children. Blow up beds are not ac-
cepted.
* Size o the bed should not be less than 3 t andsize o the double bed should not be less than
4.6 t.
Freshlinenshouldbeprovidedandbedlinen
should be changed at least once in 03 days.
* All bed rooms should have attached bathroomsand the main foor area should not be less than30 sqt.
Bathroomoorsshouldbeclean,andofnon-
skid impervious materials.
Bathroomwallsshouldbepreferablytiledup
to 5 t in height or plastered with smooth ce-
ment and painted on with a washable rubber
paint.
* Bathrooms should have wash basin, mirror,towel rail, cloth hooks etc.
* Every toilet should have W.C units with modernsanitation in very good working order.
* Every bath room should have over-head show-ers in good working order.
Showers should be enclosed with water proo
partitions or bathroom curtaining.
Goodquality,absorbenttowelsshouldbepro-
vided.
Anironandanironingboardshouldbemade
available on request.
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Registration Of Home Stay Units
C). Dining Area
* Should have a clean, well maintained separatedining area with good quality comortable ta-
bles and chairs.
Should haveadequatestock ofgoodquality
cutlery, crockery, tableware and table linen.
D). Kitchen
* Should have a spacious, clean, well ventilatedkitchen.
* Kitchen foor should be o impervious materialsconducive or easy cleaning.
Kitchenareashouldbefreeofinsectsandro-dents. All openings, where necessary should
be covered with fy mesh to prevent fies inside
the kitchen.
Cupboardsforstorageofgroceriesandper-
ishables should preerably have ne mesh
doors.
* Should have adequate cold storage acilities.Fish, meat, diary products, cooked and un-
cooked oods should be stored separately to
avoid cross contamination.
* Kitchen should have an exhaust an to removehot air and other odors rom the kitchen.
* A re extinguisher or re blanket should beavailable in the kitchen.
* There should be at least two sinks with hot andcold water running on tap, to hygienically wash
cutlery, crockery and glassware.
E). General
* Should maintain a guest register with names,addresses, Passport no/ NIC no, with dates o
arrival/departure etc or reerences.
Shouldhavefacilitiestoencashmajorforeign
currencies.
* All transactions should be registered and receiptsissued with records maintained diligently.
Shouldmaintainalistondisplayoffooditems/
type o meals available and the charges that
apply.
Should have an adequate stockof goodqual-
ity bedding, towels, cutlery, crockery and glass-
ware.
Firstaidfacilitiesshouldbeavailable.
Itissuggestedthattherebeadequaterepre-
caution and re ghting equipments in goodworking order to ensure saety o guests.
Stairsandelevatorsshouldbewelllitforsafely.
* Adequate precautions should be taken on seaside properties and where there are swimming
pools to ensure saety o guests.
* Suitable arrangements should be made orthe provision o laundry service o guest linen.
Should have a washing machine, preerably
with a dryer or guest use.
* All drainage in and around the kitchen should beclean, kept covered and lead to a soakage pit.
* Garbage should be stored in covered bins untilit is disposed.
Shouldhaveadequatefacilitiesforparkingof
vehicles.
Facilities should be available tohirevehicles
or excursions, transer o guests etc.
* Home stay unit to be covered by an insurancepolicy including public liability, against any li-
ability claim by guests.
Note: The item marked with (*) are mandatory requirements.
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Registration Of Home Stay Units
1. What is home stay?
Home Stay is a scheme which encourages
local residents to open their homes to paying
guests at least on a bed & breakast basis,
enabling tourists to live in a homely environ-
ment and to experience the local customs
and traditions.
2. What are the criteria or Home Stay?
At the time o inspection and ollowed
throughout the Home Stay accommodation
must meet the ollowing criteria:
Property needs to be clean, tidy and pre-
sentable. Cleanliness is o paramountimportance to your guests, so a high
standard o cleanliness must be achieved
and maintained throughout your proper-
ty, giving particular attention to kitchens,
bath rooms and toilets.
Other items involving direct contact with
guests should be clean and in good re-
pair (such as bedding, linen, mattresses,
towels, fooring, seating, crockery, cut-
lery, glassware, kitchen, utensils and
other equipment a visitor may use.)
3. What happens i I do not meet the criteria
upon the initial inspection?
You can re-apply or the inspection. It is ad-
visable, to apply or the re inspection ater
completing the short comings, which will be
notied during the rst inspection.
4. Can I register a tent in the garden under the
Home Stay scheme?
No, you cant. Guests must be accommo-
dated in the main house and not in tents,
caravans or motor homes in your garden or
on the driveway o your property.
5. Can I rent my whole house out to guests
that do notknow each other?
No. I you are moving out o your property then
you must rent the entire property to the same
FAQs ON HOME STAY UNITS
party at any one period. You cannot accept
multiple guests who do not know each other.
6. What do I need to do or Bed & Breakast
Home stay?
A cooked breakast or continental breakast
should be provided. It is recommended that
you use local produce or your visitors.
7. I work ull time. Can I provide all the nec-
essary ood or breakast so the guests can
cook it themselves?
Yes. That is absolutely ne. Just advise the
guest at the time o booking that you will be
providing a sel-service breakast.
8. What is the cost o registration and what
does it cover?
The cost o registration is Rs.2500.00 +
NBT+VAT. Renewal ee o the license will be
Rs.1000.00+NBT+VAT.(Apart rom this you
will have to pay or the inspection, which will
depend on the distance to the Home Stay
unit rom Colombo).
9. What i my property is open plan or quirky
layout?I you have any concerns regarding the lay-
out o your property, you should discuss this
with the ocials o Standard & Quality As-
surance division at Sri Lanka Tourism prior to
an inspection.
10. Do I receive a certifcate once I am regis-
tered?
Yes. The Sri Lanka Tourism will issue you with
a registration certicate conrming that your
property recognized as a Home Stay unit ac-
commodation. You are advised to display the
certicate in the reception area or guest in-
ormation.
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Registration Of Home Stay Units
11. What i Sri Lanka Tourism gets a complaint
rom a guest regarding my accommodation?
Should Sri Lanka Tourism get a complaint
rom any guest rom a Home Stay accom-
modation, the complaint will be investigated
and i ound valid Sri Lanka Tourism reserves
the right to cancel the Home Stay registra-
tion and will insist that any uture bookings
are reunded.
Sri Lanka Tourism is dedicated to providing
a quality service to all guests. As part o this
commitment to quality, it is important you un-
derstand that as a Home Stay provider you
are an ambassador or Sri Lanka Tourism.
We would encourage you to take this role se-
riously and we like to oer and encourage all
Home Stay hosts the opportunity to take partin the training programs.
12. What happens i I am unhappy with the
conduct o my guests?
The ocials o Sri Lanka Tourism are avail-
able to help and assist you. Nobody should
be made to eel uncomortable in their own
home or that their property is not being treat-
ed with respect. However, we rarely receive
a complaint o this nature as the majority o
guests are grateul or somewhere to stay. I
you are unhappy regarding the conduct oyour guests it is imperative that you contact
the ocials o Standards & Quality Assur-
ance division o Sri Lanka Tourism or advice
whilst your guest is still in Sri Lanka and we
will do our best to help you.
13. How do I ensure that Home Stay is a posi-
tive experience or me and my guests?
Sri Lanka Tourism recommends that you
treat your guests as you would like to be
treated. Communication is o paramount im-
portance. I you are registering or the rst
time, or accepting new guests that you have
never met beore, we would suggest you
nd out as much as you can about them
prior to their arrival. This will make you both
more comortable. It will also protect you
and your property. Always ensure you take
all names, addresses and contact details o
your guests, make arrangements or access
to the property when they arrive, and nd out
i they have any allergies, ood habits mo-
bility problems or special requirements you
need to know about.
14. What are the booking procedures?
Once you have registered with Sri Lanka
Tourism, all registered Home Stay provid-
ers are added to our Accommodation guide.
Guests seeking accommodation will contact
you directly to make a booking. It is your re-
sponsibility to take guests contact details,
conrm arrival and departure dates and
agree your terms.
15. How much deposit should I take and when
should I collect the balance?
It is suggested that you request a deposit
o not more than 20% o the total cost, to
secure the booking. You must not request
payment in ull prior to arrival. Once you
have received the deposit, you should ac-
knowledge this to the guest either by let-
ter or email. Guests should be requested
to pay, the nal balance in cash on the
day beore the departure. I it is necessary
guests should be allowed the opportunity toinspect the property rst, to ensure they are
happy beore making any payment.
16. What i the guest does not pay?
Sri Lanka Tourism is only a acilitator to the
Home Stay scheme and we can not be held
responsible or non payment by guests. Any
necessary action would be the responsibility o
the Home Stay provider. This action would be
through the courts as a civil action and insti-
gated by the Home Stay provider. It is thereore
always advisable that you collect ull names
and addresses and contact details o all guests.
Please note that, non-payment is an extremely
rare occurrence provided you ollow the above
guidelines on securing payment.
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Registration Of Tourist Bungalows
1. INTRODUCTION
The word Bungalow derives rom the word
Bangalo or Bangla which is a direct adapta-
tion rom the Bengali word and is widely used in
India and Sri Lanka.
The term Bungalow was rst introduced to the
English Language by the Britishers who lived and
worked in India as part o the, East India Company.
The lodging used by the British Raj was also
reerred as bungalows.
Bungalow in todays context describes a residence
with only a ground foor, but there are exceptionsand the dening line is elegance and being unique
in comparison to the more common houses which
make up the dwellings o the larger population.
REGISTRATION OF TOURIST BUNGALOWS
The distinction being one o classic elegance in the
architecture o the building and amenities within.
2. OBJECTIVES
Broaden the stake holders base in tourism.
Expand tourism related activities to rural
and interior areas.
Support the demand or supplementary ac-
commodation in urban areas.
Provide employment and economic benets
to local community.
Sustainable and responsible development
o eco and rural tourism.
BUNGALOWS
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Registration Of Tourist Bungalows
3. CONDITIONS FOR REGISTRATION
1) The scheme is to be operative in the whole o
Sri Lanka.
2) It is compulsory that all Tourist Bungalows
under the scheme be registered and licensed
by Sri Lanka Tourism.
3) The proprietor o the Bungalow should sub-
mit an application to Sri Lanka Tourism with
all inormation and relevant documents.
4) Standard and Quality Assurance Division
o Sri Lanka Tourism would ensure that an
inspection o the premises is conducted
within thirty (30) days o submitting the ap-
plication
5) The quality o acilities and services will be
evaluated by a committee o Sri Lanka Tour-
ism.
6) Due preerence will be accorded to Bunga-
lows which are able to provide a Sri Lankan
experience by way o decor, traditions and
authentic cuisine etc.
The Bungalow should be in conormity and in
harmony with the location and, environmentin, architectural design. In order to ensure
the comort o tourists the acilities, servic-
es, cleanliness, hygiene, security and saety
should be o very high standards.
7) The Bungalow units will be categorized as
ollows as per the acilities and services pro-
vided.
a) Deluxe
b) Standard
8) A certicate o registration will be issued on
evaluation o the standards as per the
the Check List.
9) Any deciency /short comings notied by the
committee has to be rectied within three
(03) months and intimated to Sri Lanka Tour-
ism or re-inspection o the premises.
10) In the unlikely event the proprietor is dissat-
ised with the decision o the committee, the
proprietor may appeal in writing to the Direc-
tor General o Sri Lanka Tourism within thirty
(30) days o the ocial communication.
11) The Bungalow should be maintained in the
required standard at all times. Sri Lanka Tour-
ism will conduct surprise inspections without
previous notice regardless o time.
12) In case o ailure to maintain the required qual-
ity o service standard, and hygiene conditionsand the event o, misbehavior or malpractices,
the registration will be cancelled by the Director
General o Sri Lanka Tourism, ater giving rea-
sonable notice to rectiy same.
13) Any changes in acilities, reurbishment / up-
grading or extensions should be inormed in
writing to Sri Lanka Tourism.
14) Sri Lanka Tourism will list all registered tourist
bungalows in ocial websites, ree o charge
and release print brochures, advertisementsperiodically.
15) Registered tourist bungalows are permitted
to do their own marketing and promotion ac-
tivities.
16) Tourist bungalows will be exempted rom the
Tourism Development Levy (TDL) and VAT up
to three (03) years rom the date o registra-
tion.
17) The registration will be valid or two (02) years
rom the date o rst registration. A resh appli-
cation should be submitted to Sri Lanka Tour-
ism, three (03) months prior to the expiry o the
registration or re- inspection / evaluation.
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Registration Of Tourist Bungalows
GUIDE LINES FOR REGISTRATION OF TOURIST BUNGALOWS
A). Front Sitting Area/Lobby
Shouldhaveaclean,spacious,wellmaintainedlobby/ront sitting room.
Thesittingroomshouldhavegoodventilation
with natural or articial lighting.
Thesittingareashouldbeadequatelyfurnished
with quality urniture in very good condition
B). Bed Rooms
* Should have one (01) or more bed rooms pre-
erably with attached bathrooms.
Bed rooms should be spacious, clean, well
ventilated and well maintained.
* Each Bed room should have serviceable andsae locks with keys to each door leading out
o the bed room
Eachbedroomshouldhavewindowssuitably
curtained or tted with blinds or equivalent.
* I air conditioning is not provided to the bed-room it should have electric ans.
Suitable heating acilities should be available
depending on the climate o the location.
Bedrooms should have internal telephone or
call bell system or the convenience o guests.
* A dressing table with mirror, ward robe or wallcupboard and / or cloth hangers must be
available.
Shouldhaveclean,comfortablebedswithrub-berized or cotton mattresses and kapok or
oam rubber pillows. Soa beds, bunk beds,
uton could be provided or the use o children.
Blow up beds are not accepted.
Freshlinenshouldbeprovidedandbedlin-
en should be changed at least once in 03
days.
* The bedrooms should preerably have at-tached bathrooms or adequate common
bath rooms.
Bathroomoorsshouldbecleaned,non-skid
and made o impervious materials.
Bathroomwallsshouldpreferablybetiledup
to 5 t in height or should have with a smooth
cement covered nish with a coat o washable
rubber paint.
* Each bathroom should have a wash basin, amirror, a towel rail and cloth hooks etc..
* Every toilet should have W.C units in keepingwith modern sanitation in very good working
order.
* Every bath room should have over head show-ers in very good working order.
Showers should be enclosed with water proo
partition or curtains.
Goodquality,absorbenttowelsshouldbepro-
vided.
Anironandironingboardshouldbeavailable
on request.
C). Dining Area
* Should have a clean, well maintained separatedining area with good quality comortable ta-
bles and chairs.
Should haveadequatestock ofgood quality
cutlery, crockery, tableware and table linen.
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Registration Of Tourist Bungalows
D). Kitchen
* Should have a spacious, clean, well ventilatedkitchen
* Kitchen foor should be o impervious materialsconducive or easy cleaning.
Kitchenareashouldbefreeofinsectsandro-
dents. All openings, where necessary should
be covered with fy mesh to prevent fies inside
the kitchen.
Cupboardsforstorageofgroceriesandperish-
ables should preerably have ne mesh doors.
* Should have adequate cold storage acilities.
Fish, meat, diary products, cooked and un-cooked oods should be stored separately to
avoid cross contamination.
* There should be an exhaust an to remove hotair and other odors rom the kitchen.
* A re extinguisher or a re blanket has to beavailable in the kitchen.
* There should be at least 02 sinks with runninghot and cold water to hygienically wash cut-
lery, crockery and glassware.
E). General
* A guest register should be maintained withnames, addresses, Passport no / NIC nos with
date o arrival/departure etc. or reerence.
Shouldhavefacilitiestoencashmajorforeign
currencies.
* All transactions should be registered with validreceipts issued and records should be main-
tained accordingly.
Shouldhaveanadequatestockofgoodquality
bedding, towels, cutlery, crockery and glass-
ware.
FacilitiesforFirstAidshouldbeavailable
Itissuggestedthatadequatereprecautions
should be in place with re ghting equipments
in good working order or saety o guests.
Stairsshouldbewelllitforsafely.
* Sea side properties or those with swimmingpools should have adequate precautions in
place to ensure the saety o guests.
* Suitable arrangement should be in place or the
provision o laundry services or guest linen.There should be washing machine, preerably
with a dryer or guest use.
* All drainage in and around the kitchen shouldbe maintained clean, kept covered and lead to
a soakage pit.
* Garbage should be stored in covered bins untilit is disposed.
* Should have caretaker(s) to assist guests in
various services such as cleaning o the bun-galow, preparing or assisting in cooking main
meals, and or ensuring the security o guests.
Shouldhaveadequateparkingfacilitiesforve-
hicles.
Facilitiesshouldbeavailabletohirevehiclefor
excursions, transer o guest, etc.
* The Bungalow unit should be covered by aninsurance policy which includes public liability,
against any liability, in the event o a claim by
gusts.
Note: The item marked with (*) are mandatory requirements.