Home depotdisputev4
description
Transcript of Home depotdisputev4
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ORIGINAL PURCHASE
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VISSANI REFRIGERATOR
I first called the manufacturer. Was referred to the
store, being less than 30 days. Then store referred
me to Extra Protection Plan, EPP referred me back
to store. Store rep ordered me to bring the ref to
the store for refund. When I explained that I had Pro
Delivery, then they agreed to bring a new
refrigerator to swap out.
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2ND VISSANI REF
When the ref was emptied from box, the seal was
working. After stocking back the ref, the seal was
defective. I called home depot and was told to
return the ref to the store. I was told to pay for the
new Whirlpool ref because they could not take out
merchandise without being paid.
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3RD REF
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FOLLOW UP CALL FOR MILITARY DISCOUNT
I got a call asking for my credit card again to give
me a military discount.
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10/5/13
While doing accounting for the rental property, I
discovered a mistake on Home Depot’s part.
1. I ordered a 3 year protection plan just like the
original purchase and I was billed for a 5 year
plan.
2. I was expecting a charge of $599.41 less 10%
military discount
and instant rebate.
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INSTANT REBATE
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9/25 $599.41 CHARGE
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NET CHARGES FROM HD
9/25/13 charge Home Depot 599.41
9/28/13 credit (48.94)
9/28/13 credit (0.76)
Net charges from Home Depot 549.71
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AMOUNT OF EXPECTED REFUND
Vissani 359.00
3 year Extended Protection Plan 60.00
Subtotal 419.00
Pro Delivery 19.95
Subtotal 438.95
Less military discount ($359 x 10%) (35.90)
Subtotal 403.05
Sales tax ($359 x 9%) 29.08
Vissani refrigerator 432.13
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CHARGE SHOULD BE
9/25/13 Whirlpool refrigerator 404.10
3 year protection plan 60.00
Instant rebate (25.00)
Military discount 10% ($404.10-25) (37.91)
Subtotal 401.19
Sales tax 9% x($404.10-25-37.91) 30.71
Amount should have been charged 431.90
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Home Depot must credit
( 549.71)
Charge for Whirlpool ref (3rd replacement)
431.90
Refund for Vissani ref SWAPOUT
(432.13)
Net Credit demanded from Home Depot
( 549.94)
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CREDIT CARD DETAILS
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IMPORTANCE OF ACCOUNTING
I dedicate this awareness to my dad, Luciano Atillo, CPA
who made sure all his children became one.
It behooves for one to review their credit card statements
and use waveapps.com to account for transactions.
Author is spear header of Golden Star Realty & Property
Management. A division of www.goldenstarfsi.com
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UPDATE
Sunday, October 6. Author receives call from
Latilda of Home Depot Customer Service responding
to an online query posted yesterday. She requested
more information which author provided including
control invoice numbers, description, unit price, date
posted in credit card statement. Latilda assured to
coordinate with store regarding the matter. Military
discount is not on services, but just on merchandise.
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NEED TO HIRE COMPETENT STAFF?
https://sites.google.com/site/acctgcollaboration
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www.organizetoharmonize.com