HOME DELIVERED NUTRITION - BlueCrossMN€¦ · • The presentation will also discuss the...

Mom’s Meals®, A PurFoods® CompanyMomsMeals.com1.866.716.3257

HOME DELIVERED NUTRITIONPost-Discharge

Melissa Hildebrand, MSWDecember 17, 2019

2 Confidential and Proprietary

AGENDA

Introduction

Benefit Details

Importance of Nutrition

The Mom’s Meals Solution

1

2

3

4


HOME-DELIVERED MEALS PROGRAM• BCBS MN has contracted with Mom’s Meals NourishCare (PurFoods

LLC) to provide condition-specific, home-delivered meals to dual eligible members.

• This presentation will provide details on BCBS MN’s new home-delivered meals program and how to administer the program

• The presentation will also discuss the importance of nutrition to members after discharge and when managing a chronic condition


HOME-DELIVERED MEALS PROGRAM

• 4 weeks of meals for members discharged from an inpatient or short-term SNF stay

IP or a short-term SNF stay, they would qualify for the benefit again, this is a “renewable unlimited benefit”


Additional Benefit Details• Member will receive a welcome call from Mom’s Meals Customer Care team

that introduces the program and provides information about the date and time the member can expect the first delivery.

• Meals are packaged and shipped to the member’s home in a temperature controlled cooler and can be refrigerated up to two weeks or frozen up to three months.

• Member will receive the initial Post-discharge (after hospitalization) mealdelivery within 72 business hours (3 business days) of order processing

— If service authorization form is received before 12 pm (noon) CT, Mom’s Meals willprocess and ship order the same day

— If service authorization form is received after 12 pm (noon) CT, Mom’s Meals will process and ship order the next business day

• A signature is not required for delivery• Package will contain program information


Program Information In Cooler


Mom’s Meals Cooler


Packaging Expertise


Additional Benefit Details

• Meals will be delivered, in most cases, by FedEx or UPS; if FedEx/UPS delivery is not used, meals will be delivered by Mom’s Meals delivery team

• Meals will be delivered to member’s doorstep• If member has not received their initial order of meals, refer member to

Mom’s Meals– Members can find out when to expect their delivery by calling the member

telephone number, 866-204-6111; hours of operation are Monday – Friday from 7am to 6pm Central Time

• Refer members to this same phone number when they have other meal-specific questions or feedback, including meal selections, preferences or complaints


How to Submit a Referral

1. Locate the Referral Form

2. Complete the Form— Include the start date— Indicate the address for delivery— Note food preferences or aversions and any delivery details— Contact Mom’s Meals with questions via the Case Manager telephone number,

866-224-9485; hours of operation are Monday – Friday from 8am to 5pm CT

3. Send Form to Mom’s Meals via secure email or fax— Send form to [email protected] or Fax form to 866-942-7873— Mom’s Meals may reach out to you with questions as the order is processed

mailto:[email protected]


Referral/Authorization FormFillable PDF for your convenience


MOM’S MEALS OFFERS MENUS THAT MEET THE NUTRITIONAL REQUIREMENTS OF MOST MAJOR HEALTH CONDITIONS

Lower Sodium(Sodium <800mg)

Diabetes-Friendly(carbs <65g/entrée <110g/meal, sodium avg 570mg/entrée 810mg/meal)

Heart-Friendly(Sodium <800mg, fat <30%, sat fat <10%)

Renal-Friendly(Sodium <700mg, potassium <833mg, phosphorus <300mg)

Gluten Free(Tested less than 20ppm, not a dedicated kitchen)

Vegetarian(includes dairy, eggs, plant protein, nuts and beans) (Vegan not available)

Cancer Support(Calories >600, protein >25g)

Pureed(For dysphagia patients –those with difficulty swallowing)

General Wellness (Meets Dietary Guidelines)

Markets ServedAging, Disabled, Behavioral Health, Children, Weight-loss, Chronic Condition, Pregnancy


Optional Member Material

THE IMPORTANCE OF NUTRITION


SOLUTIONS THAT NOURISH HEALTH AND PRESERVE INDEPENDECE

To be the leading healthcare provider of nutrition solutions that nourish health and preserve independence

Our Mission


COMMON CHALLENGESMalnutrition/Undernutrition: Faulty or inadequate nutritional status

Food Insecurity: Difficulty obtaining nutritionally adequate and safe food due to lack of resources

ADL function

Consequences of Poor Nutrition:

1 2Reduced recovery

Mortality risk

Cost increases

3 4


IMPACT ON PATIENTS: CASE EXAMPLES

Man called 911 asking for foodAn 81-year-old man living alone calls 911 asking for food after being discharged. At only 115 lbs. and unable to get out of his chair, he reported being hungry and had returned home to an empty refrigerator.

Woman readmitted after relying on convenience foodsA 78-year-old woman with diabetes and heart failure is discharged from the hospital after an exacerbation. Not feeling up to cooking, she and her husband rely on high sodium processed and take-out foods. She experiences swelling and other symptoms and is readmitted 15 days later.


(1) Thomas, et al. Malnutrition in subacute care. Am J Clin Nutr 2002;75:308-13. (2) FMQAI, the Medicare Quality Improvement Organization of Florida under contract with the Centers for Medicare & Medicaid Services, **Presentation: Results from the ACL 2010 ADRC Care Transition Program and CMS Investments

HOME DELIVERED MEALS

2xHIGHER

Malnourished patients are 2 times as likely to be readmitted to the hospital

39% LESS

Readmissions to a hospital when home delivered meals are provided post discharge

4x LONGER

Length of stay for patients that enter the hospital malnourished


25%

11%

Malnourished Well Nourished

22.1%

13.6%

No Service Post-Discharge Meals

Studies Consistently Show Good Nutrition Lowers Readmission Rates

1 Thomas, et al. Malnutrition in subacute care. Am J Clin Nutr 2002;75:308-13. Evaluation of 837 patients admitted over 14 months to a sub-acute care center. Nutritional status was assessed by anthropometric measurements, biochemical markers and Mini Nutritional Assessment (MNA) score. In malnourished patients, 25% required readmission to acute-care hospital compared with 11% of the well-nourished group.2 FMQAI, the Medicare Quality Improvement Organization of Florida under contract with the Centers for Medicare & Medicaid Services, **Presentation: Results from the ACL 2010 ADRC Care Transition Program and CMS Investments.

NUTRITION’S IMPACT

56%Reduction 39%

Reduction

Reduction in Readmissions among Well Nourished Patients1

Reduction in 30-Day Readmissions for Patients Receiving Post-Discharge Meals2


Odds Ratios for Risk Factors Related to Readmissions

Mudge et al., 2010, underweight leading risk factor for readmissions

NUTRITIONAL RISK INCREASES LIKELIHOOD OF READMISSION

12.7

3.4 3.0 2.61.9 1.7

1.1 0.9

Underweight ChronicDisease

DepressiveSymptoms

Obese Overweight IADLDependency

64-85 Years 85 or Older

Risks can be reduced with good nutrition


HOW OUR PROGRAM WORKSEnrollment1 Home Meal

Delivery3 Heat, Eat

& EnjoyOngoing Orders and Support

98% of clients say they eat healthier and more regularly with Mom’s Meals

4 5Initial Order2


INDUSTRY LEADING DELIVERY MODELComprehensive Solution• Client centered • Flexible delivery dates• Quick start nationwide delivery• Health status checks

Mom’s Meals Delivery Team• Company driven temperature controlled vehicles• Real-time GPS and Temperature updates• Unpack meals and place in client refrigerator• Driver App allows for live client updates

Third-Party Delivery• Delivery to every home nationwide• Quick start to service• FedEx and UPS Premier Partner

99.5%On-time Delivery


IT’S ALL ABOUT THE FOOD

Quality • High-quality ingredients - USDA

certified kitchens• Chef created and dietitian designed

Health Condition Based Menus• Cancer Support, Diabetes Friendly,

General Wellness, Gluten-Free, Heart Friendly, Lower Sodium, Renal Friendly, Pureed, Vegetarian

Our culinary team is very passionate about food, we spend countless hours in the kitchen designing each meal to a flavor profile our clients love. We utilize high-quality ingredients to create well-rounded, seasonal menus featuring classic comfort foods along with contemporary favorites. Our clients consistently tell us they appreciate the quality of our meals.

– Chef Jon Benedict

98%Food Quality Satisfaction


MEAL CHOICE DRIVES CONSUMPTION

Meal Choice• Clients choose every meal, every order

• Allows clients to customize their nutrition plan based on their specific needs

•

95%of our clients

customize their meals


Source: In-cooler 2016 survey >2,000 respondents

HOW DOES MOM’S MEALS COMPARE TO ALTERNATIVES?

79%

85%Prefer the taste of our refrigerated meals compared to other home delivered meal providers they have tried

Prefer the taste of our refrigerated meals compared to frozen meals that they have tried


Customer Care Team• LIVE customer care• Bilingual (Spanish) and translation services

for over 160 languages

Culture of Caring • All new hires screened for service, empathy,

and compassion

Client Health Status Notifications• Client centered engagement

Member Support Satisfaction

98%

WHAT OUR AGENCIES AND CUSTOMERS SAY


Source: Mom’s Meals Case Manager Insight Survey, Spring 2016: N = 700+ case managers

CASE MANAGER SURVEY

Most Important Capabilities of Home Meal Delivery Providers

66%43% 40%

Quality of Meals Ability to Choose Meals Reliable Delivery

92%Case Manager

Overall Program Satisfaction

I just completed an assessment with a member who indicated she is now able to discontinue one of her HTN medications. The member stated she is grateful for your program!!

– T. M., LSWACare Coach, Large Medicaid Managed Care Plan


IMPACT ON PATIENT

Improved mental state dueto dietary assistance• Client says “it’s a lifesaver”• Prior consumption primarily toast and cereal• Enjoys variety of fruits, vegetables and easy meal preparation• No longer anxious about food or supply• Learned portion control

Favorable clinician review• Patient showed menu to her doctor• Doctor reviewed menu, kept a copy• Pleased that patient is eating such well-balanced meals


Contact Us

HOME DELIVERED NUTRITION - BlueCrossMN€¦ · • The presentation will also discuss the...

Documents

Transcript of HOME DELIVERED NUTRITION - BlueCrossMN€¦ · • The presentation will also discuss the...