Hold Everything - p2pnetwork.org Summit... · •iProcurement •Purchase orders •Fax •Printers...
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Transcript of Hold Everything - p2pnetwork.org Summit... · •iProcurement •Purchase orders •Fax •Printers...
Hold Everything – We Need RPA, or is it AI?
EXPLOITING AI FOR PROCESS EXCELLENCE
ajburgess.com thatspacecadetglow.com
Robotic Process Automation
“The use of flexible software tools to automate manual activities for
the delivery of business processes or IT services”
Fedex
ARTIFICIAL INTELLIGENCE
WHAT THE #%&$@ IS ARTIFICIAL
INTELLIGENCE ANYWAY?
DETERMINISTIC
vs
PROBABLISTIC
Typ
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Type of Input Data
Structured Semi-structured Unstructured
Co
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CPU
AI CAPABILITIES
CAPTURE INFORMATION WHAT IS HAPPENING? WHY IS IT HAPPENING?st
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ata
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Image Recognition
Voice Recognition
Data Analysis / Clustering
Search Understanding
NARROW AI GENERAL AI
Natural Language Understanding
Reasoning and Problem Solving
Prediction
Image Recognition
Speech Recognition
Search
Search
Search
PredictionClustering
Natural Language UnderstandingNatural Language
Understanding
Natural Language Understanding
Problem SolvingProblem Solving
Problem Solving
Structured Data
Unstructured Data Input
Automated Processes
Structured Output DecisionAutomated Processes
Structured Output
stru
ctu
red
dat
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nst
ruct
ure
dd
ata
Image Recognition
Voice Recognition
Data Analysis / Clustering
Search
Natural Language Understanding
Reasoning and Problem Solving
Prediction
IT’S YOUR CAREER, SO WHY AREN’T THE
C-SUITE LISTENING TO YOU?
Michael Ryan – Director Finance Transformation
Afternoon Agile Tracks in this room
Making Finance Fit for the Future
You Can Teach a Robot New Tricks
Rachel Griffiths
Making Finance Fit for the Future
Programme Manager
Canon UK
My Story…
1987 31 years industry experience 2018
Accounts
Payable
Workflow Automation
Orange
Hartwell Group
Vodafone
Philips Medical
2007 – Implemented an
on-premise scanning &
workflow tool
35 installations
4.3 million invoices
22 different ERP systemsSAP x 4
Oracle x 5
3 migrations from existing workflow
solutions
Trends / Progressions
Invoices
•Custom rubber stamps
•Alpha Split
•Major Accounts
•Consolidated Invoicing
•Orange internal mail envelopes
Payments
•Factoring
•Chequeprinting
•Electronic Payments
•Corporate Credit cards
•Online banking
•Rebates
•Early Settlement
•Supply Chain Finance
Department
•Team Meetings
•SLA’s
•KPI’s
•Shared Services
•Centralised
•Off-shore
•Outsourced
Processes
•SOX
•Auditing
•Fraud Prevention
•Statement reconciliations
Technology
•Excel
•EDI
•ERP’s
•iProcurement
•Purchase orders
•Fax
•Printers
•Supplier Portals
•Workflow
•OCR
•Expense Management
•Cloud
•Post process scanning
•PO Flip
Why?
Challenges
Manual
touchpoints
Legacy
systems
Non AP
staff doing
AP work
Backlog
Timely
approvals
Invoice
visibility
Handling
exceptions
Too much
paper
Long
processing
time
Invoice
volume
peaks
Business Case
Success
Paperless
Clarity
Controlled
simple
workflowLess
payment
runs
Reporting
Do more
with less
Processing
cost
Tracking
invoices
Cost
neutral /
saving
Growing
without
increasing
What impact has the adoption of P2P technology had on your business?
70%
66%
65%
62%
60%
15%
21%
20%
20%
26%
12%
10%
12%
14%
11%
It has increased productivity
It has given use increased control over P2P
processes
It has brought cost savings
It has increased the level of satisfaction with
P2P processes
It has improved relationships with key
stakeholders
Agree Neither/Nor Disagree
What would be the top three key benefits of implementing P2P technology?
38%
37%
36%
29%
28%
26%
26%
21%
12%
Enabling better spend and cash control
Reducing risks and errors
Allowing for better prodctivity in finance and procurement
Allowing for improved compliance with procurement and finance
Enabling collaboration between finance and procurement
Allowing for ability to conduct improved analytics
Enabling better collaboration with suppliers
Being able to manage the risk of fraud
Facilitating improved mobile working
Reporting
Reporting
Reporting
Reporting
Summary
• Why?
• Who
• Outcomes
• Measure
• Report
Thank you
John WallaceCEO - Documation
• Software Robots:
• in Financial Processing
• Fit and Forget?
• Can they learn?
• What is a Software Robot ?
• Transferring Information to or from:
• Forms
• Letters
• Voice calls
• Online chats
• Other systems
• Checking
• Validating
• Making decisions
• Responding to requests
• Humans interact with software to perform tasks including:
• “If a software related activity is frequently performed and you
can write some rules around it, it’s a candidate for Robotic
Automation”
30% of
respondents have
implemented
Robotic Automation
Process Transformation - BPM
• Often applied to end to end processes:
• Order to Cash
• Record to Report
• Procure to Pay• AP Automation
• …
• Well suited to:
• Generic automation requirements• Standard Vendor Solutions Available
• Incorporating best practice
• Benefitting from long term development
• High volume, high performance
• …
• Typically includes:
• Document capture
• Data Capture
• Electronic forms
• Workflow
• API level Integration
• BI / Reporting
• …
BPM
Robotic Process Automation - RPA
Robotic Process Automation - RPA
• Typically applied to sub processes:
• Reconciliations
• Updating customer details
• Price comparisons
• Write Offs
• Financial close
• …
• Well suited to:
• Gaps between processes and systems
• Repetitive user tasks
• Rapid deployment
• Visualising the work
• …• Typically includes:
• Opening Emails & Attachments
• Logging into applications
• Filling out forms and spreadsheets
• Copying data between screens
• Extracting data from multiple sources
• Calculations
• Logic based decisions
• …
RPA
RPA Robotic Process Automation
BPMBusiness Process Management
Process Automation
BPMRPA
Request Approve Order
Receipt Match
QA Selection
Approval Rules...Budget check,
Auto Code ...
Post to ERP,
Confirmations...
Auto Match,
Variance Code...
Data Capture,
Validation,
Fraud detection...
PayInvoice
Dream
Format, Branding,
eDelivery…
Purchase to Pay
Auto Receipt,
Discrepancies ...
Continuous
improvement is
better than delayed
perfection Mark twain
Those who fail to
learn from history
are doomed to
repeat it Winston Churchill
Fit and forget ?Don’t Fit and forget !
Those who do not
remember the past
are condemned to
repeat itGeorge Santayana
Request Approve Order
Receipt Match
Approval Rules,
QA Selection etc..Budget check,
Auto Code ...
Post to ERP,
Confirmations etc..
Auto Match,
Variance Code etc..
Data Capture,
Validation,
Fraud detection etc..
PayInvoice
Dream
Format, Branding,
eDelivery etc
Purchase to Pay
Auto Receipt,
Discrepancies etc..
Match
Purchase to Pay
Pay
Reject?
AP
Purchase to Pay
Activities per invoice
Share of workload
1.7
AP
1.1
APAP
2.1
Would you allow automated
processes to self-improve by
machine learning?
Most survey respondents expect over 50% of all manual tasks to be carried out by a software robot by 2023
60% expect to introduce more software robots in the next 2 years
With no oversight? …0%
Cognitive Automation
BPMRPA
Artificial Intelligence
Machine Learning
Analytics
CA
You can teach a new
robot new tricks…
• Select the right software tools:• Process Transformation• Filling gaps with RPA
• Continuous Improvement is better than delayed perfection
• Transform in stages
• Learn from history• Create a feedback loop• Let the robots do the talking• (…and the people make the decisions!)
…and it works both ways
BPM
RPA
CA
