HNC/D Administration and ITHNC/D Administration and ITIntegration of Units/Topics

Dawn Hayes

Aim of WorkshopAim of Workshop

To share experience of integration within the new HN framework

To look at the impact of integration from a learner’s perspective

To explore opportunities for further integration

Example from New HN FrameworkExample from New HN Framework

Creating a Culture of Customer Care (DJ42 34)– Outcome 3

Communications (DE3N 34)– Outcome 2

Customer Care

Communications

Integrated Learning OutcomesIntegrated Learning Outcomes

Customer Care (Outcome 3)– Evaluate a customer care strategy for an

organisation

Communications (Outcome 2)– Produce complex written documents

Holistic AssessmentHolistic Assessment

Open BookReport

What were the challenges?What were the challenges?

Ensuring learners understood the collective assessment requirements and met the criteria for all Outcomes

Different lecturers delivering the integrated units

What made integration a success?What made integration a success?

Close liaison with servicing staff

Clear guidelines issued to learners

Mutual guidance provided on an ongoing basis

Existing course team culture

BenefitsBenefits

Delivery:

– Collaboration– Sharing of best practice– Combined preparation and guidance

BenefitsBenefits

Learner’s perspective:

– Wider application of knowledge/understanding– Reduced assessment workload– Improved comprehension– Cross contextualisation

The way forwardThe way forward

To explore further integration opportunities to:

– Increase enhancement of the learning experience

– To deepen learners appreciation of holistic business problems

– To pave the way towards collaborative learning and delivery methodologies