HN 299HN 299

Welcome to our second SeminarWelcome to our second Seminar

ReviewReview

Review of first weekReview of first week Second weekSecond week Projects aheadProjects ahead Discussion BoardsDiscussion Boards Questions about course siteQuestions about course site Check announcementsCheck announcements

Checking inChecking in

Five minute reviewFive minute review Two minute mixerTwo minute mixer

Human ServicesHuman Services

The field of Human Services is broadly defined, uniquely approaching the objective of meeting human needs through an interdisciplinary knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life of service populations. The Human Services profession is one which promotes improved service delivery systems by addressing not only the quality of direct services, but also by seeking to improve accessibility, accountability, and coordination among professionals and agencies in service delivery.

Examples of Occupational Titles of Human Service WorkersExamples of Occupational Titles of Human Service Workers Case WorkerCase Worker

Family Support WorkerFamily Support WorkerYouth WorkerYouth WorkerSocial Service LiaisonSocial Service LiaisonResidential CounselorResidential CounselorBehavioral Management AideBehavioral Management AideCase Management AideCase Management AideEligibility CounselorEligibility CounselorAlcohol CounselorAlcohol CounselorAdult Day Care WorkerAdult Day Care WorkerDrug Abuse CounselorDrug Abuse CounselorLife Skills InstructorLife Skills InstructorClient AdvocateClient AdvocateNeighborhood WorkerNeighborhood WorkerSocial Service AideSocial Service AideGroup Activities AideGroup Activities AideSocial Service TechnicianSocial Service TechnicianTherapeutic AssistantTherapeutic Assistant

ContinuedContinued Probation Officer Case Monitor Parole OfficerProbation Officer Case Monitor Parole Officer

Child AdvocateChild AdvocateGerontology AideGerontology AideJuvenile Court LiaisonJuvenile Court LiaisonHome Health AideHome Health AideGroup Home WorkerGroup Home WorkerChild Abuse WorkerChild Abuse WorkerCrisis Intervention CounselorCrisis Intervention CounselorMental Health AideMental Health AideCommunity OrganizerCommunity OrganizerIntake InterviewerIntake InterviewerCommunity Outreach WorkerCommunity Outreach WorkerSocial Work AssistantSocial Work AssistantCommunity Action WorkerCommunity Action WorkerPsychological AidePsychological AideHalfway House CounselorHalfway House CounselorAssistant Case ManagerAssistant Case ManagerRehabilitation Case WorkerRehabilitation Case WorkerResidential ManagerResidential Manager

Readings this weekReadings this week

Reading 1:Reading 1: Please review your notes from the Please review your notes from the HN144 and HN200 coursesHN144 and HN200 courses

Unit 2Unit 2

In this unit, we will discuss how the information In this unit, we will discuss how the information gathered from client needs assessments can be used to gathered from client needs assessments can be used to determine which services are most needed in a determine which services are most needed in a particular community. If clients need homeless particular community. If clients need homeless shelters and there are not enough beds available on shelters and there are not enough beds available on most nights, the community would benefit from most nights, the community would benefit from another homeless shelter or from more beds added to another homeless shelter or from more beds added to existent shelters. In this unit, you will use your existent shelters. In this unit, you will use your knowledge of service delivery systems and human knowledge of service delivery systems and human behavior to solve some typical assessment problems behavior to solve some typical assessment problems encountered by human service professionals.encountered by human service professionals.

Resources in your CommunityResources in your Community

RuralRural UrbanUrban National, City or TownNational, City or Town ResourcesResources

Needs AssessmentNeeds Assessment

What is a needs assessmentWhat is a needs assessment What does this mean for our clientWhat does this mean for our client

Key Concepts this weekKey Concepts this week

Human service professionals constantly assess client Human service professionals constantly assess client needs according to the emergence of social problems needs according to the emergence of social problems compared with service availability. This assessment compared with service availability. This assessment is completed in formal or informal settings such as an is completed in formal or informal settings such as an office interview (formal) or observations made during office interview (formal) or observations made during an in-home visit (informal). Knowing how to assess an in-home visit (informal). Knowing how to assess clients’ needs and then how to make an appropriate clients’ needs and then how to make an appropriate referral is an essential job task referral is an essential job task

CommunityCommunity

Often, the social problems of a community are Often, the social problems of a community are similar to the individual problems of clients in similar to the individual problems of clients in that community. For example, if a large local that community. For example, if a large local employer suddenly closes a factory, substance employer suddenly closes a factory, substance abuse and mental health referrals will increase abuse and mental health referrals will increase (as will referrals to homeless shelters). (as will referrals to homeless shelters). Assessing the community’s needs helps Assessing the community’s needs helps professionals to understand and prepare for professionals to understand and prepare for providing adequate services for clients who providing adequate services for clients who live in that area. live in that area.

Seminar DiscussionSeminar Discussion

For the past few months, you have been For the past few months, you have been working as substance abuse program aide in an working as substance abuse program aide in an outpatient program (clients return home after outpatient program (clients return home after treatment each day). treatment each day).

Lately, your town has had many budget cuts Lately, your town has had many budget cuts and you have noticed this in the number of and you have noticed this in the number of clients who complain about not having enough clients who complain about not having enough food or clothes for themselves and their food or clothes for themselves and their children. Other complaints relate to bus route children. Other complaints relate to bus route cuts and the closing of two government-funded cuts and the closing of two government-funded day care centers. Counselors in your program day care centers. Counselors in your program have noticed a significant drop in client daily have noticed a significant drop in client daily attendance. attendance.

One of your job tasks is to call clients who miss One of your job tasks is to call clients who miss treatment each day and discuss the reason for the treatment each day and discuss the reason for the absence and help them to solve whatever obstacle is absence and help them to solve whatever obstacle is preventing their attendance. During a staff meeting, preventing their attendance. During a staff meeting, your program director asked you to make a list of the your program director asked you to make a list of the main obstacles reported by clients and to propose main obstacles reported by clients and to propose ways in which the agency can prevent or reduce those ways in which the agency can prevent or reduce those obstacles, or how many agencies together might be obstacles, or how many agencies together might be able to solve the problems. able to solve the problems.

1. List all of the obstacles that you found in the 1. List all of the obstacles that you found in the scenario above in order of what you think is scenario above in order of what you think is the hardest to solve to the easiest to solve. the hardest to solve to the easiest to solve.

2. How might your agency solve the first two 2. How might your agency solve the first two obstacles on your list? obstacles on your list?

Discussion Question this weekDiscussion Question this week Scenario: Individual Needs AssessmentScenario: Individual Needs Assessment You are working as an employment specialist at a substance abuse agency and work primarily You are working as an employment specialist at a substance abuse agency and work primarily

with clients who have successfully completed residential treatment and are currently living in with clients who have successfully completed residential treatment and are currently living in a transitional living facility (some are still referred to as halfway houses). One morning, you a transitional living facility (some are still referred to as halfway houses). One morning, you arrive at your office to find Carlos standing outside waiting for you. He is very worried that he arrive at your office to find Carlos standing outside waiting for you. He is very worried that he is about to start a new job the next day working for a government office as a mail room clerk. is about to start a new job the next day working for a government office as a mail room clerk. His problem is that he does not have appropriate work clothes or money for the bus. Further, His problem is that he does not have appropriate work clothes or money for the bus. Further, he tells you that his therapist (from a local mental health center, not your agency) told him that he tells you that his therapist (from a local mental health center, not your agency) told him that his insurance will no longer cover his individual therapy sessions, but that he could attend his insurance will no longer cover his individual therapy sessions, but that he could attend group sessions. He currently has no income and will not have his first paycheck from the group sessions. He currently has no income and will not have his first paycheck from the government for about a month and no benefits for another three. He appears to be getting more government for about a month and no benefits for another three. He appears to be getting more and more stressed in your office, as if he might have a panic attack.and more stressed in your office, as if he might have a panic attack.

Discussion questions:Discussion questions:

List all of the problems that you can find in the scenario related to Carlos in order of most List all of the problems that you can find in the scenario related to Carlos in order of most immediate need to least. immediate need to least.

Describe what you will do to help him with the first two needs that you listed. Describe what you will do to help him with the first two needs that you listed. What obstacles might he have in accessing services? What obstacles might he have in accessing services? What can you do to help him to work around the potential obstacles? What can you do to help him to work around the potential obstacles?

Websites to check outWebsites to check out

http://www.homelessshelterdirectory.org/http://www.homelessshelterdirectory.org/ http://en.wikipedia.org/wiki/Homeless_shelterhttp://en.wikipedia.org/wiki/Homeless_shelter http://www.sandiego.gov/homeless-services/http://www.sandiego.gov/homeless-services/ http://www.sandiego.gov/homeless-serviceshttp://www.sandiego.gov/homeless-services

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http://www.monarchschools.org/