Historical Profile

7/27/2019 Historical Profile

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Historical Profile

Islamabad Office: Ph: + 92 51 235 3011-13Fax: + 92 51 235 3014

Address: H # 24, Ibne Sina Road, G-10/3Lahore Office: Ph:+ 92 42 35164896-8Fax:+ 92 42 35165947Address: H # 679-B, Faisal Town

USA Office : Ph: +1 610 717 7243Email: [email protected] Web: www.askdevelopment.org


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Maximizing human potential

www.askdevelopment.org 2

About ASK ASK Development is a management consultancy, youth development and capacity building organization

with a mission of maximizing human potential by cultivating attitude, skill and knowledge (ASK ). Itis Pakistan's leading HRD network of highly trained, committed and experienced managementprofessionals & trainers, enriched with a blend of national and international exposure in corporate,development/NGOs and public sectors. This has led ASK Development to be recognized as aprofessional, capable and reliable organization in Pakistan and its neighboring countries.

ASK team has worked on a number of projects in multitude of areas. They have exposure to local,national and multination organizations working and management. ASK team has proved itsprofessionalism, ability and dynamism different during assignments for different organizations.

Core Areas of Services:

1. Human Resource Managementa) Institutional Analysis and Developmentb) HR Policies & Proceduresc) Turn-Key Recruitmentd) HRM Outsourcinge) Organizational, Employee and 360 Degree Surveys

2. Human Resource Development Consultancy/Programsa) Training Needs Assessment and Impact Studiesb) In-House Customized Interventionsc) Open House Trainings

3. Human Development Projectsa) Social/Development Sector Capacity Buildingb) Youth Training Programc) Employment for Underprivileged Youth


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History at glanceDevelopment and Public Sector Projects

Client(s): Punjab Education Foundation (PEF)Title: School Leadership Development Project Punjab SLDPYear: 2007-till present Service: Material Development, TOT and Teachers Training

Description: The objective of training was to sensitize the Heads of schools in the private sector oneducational management aspects with particular focus on education theories, interactive teachingmethods, effective school management and the use of pedagogical skills. Based on the needsassessment by the PEF, ASK developed all the relevant training material for the SLDP program. Pre andpost training assessment was done and training modules were designed. It also included the selection of

trainers as well as training of trainers.

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Client(s): Friedrich Ebert Stiftung (FES)Year: 2006 - 2007Service: Materials Development & Trainings related to Leadership Development

Description: This one year project included the development of 6 modules on topics: Vision,Networking, Creativity and innovation, Event management, Conflict management, Self discipline andconfidence. ASK also developed necessary documentation for participants learning log and keeping trackof their conceptual development and actual contribution to the society as a result of this training cycle.

****Client(s): RSPNSponsors: USAID, IYF, EEA

Year: 2007 2008 Service: Job Placement of the Youths after training

Description: Project aimed at providing vital job skills training and employability to the underprivilegedyouths (males and females) in the various districts of Pakistan. The objectives of the project included


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preparing the youths to meet the needs of the industry by providing them entry level job skills as well ashelping the successful graduates of the program in finding suitable jobs with special emphasis onwomen. ASK was instrumental in not only envisioning the whole project but was also responsible for theoverall project management, monitoring and evaluation, reporting, financial management, preparationof training modules, conducting trainings, developing linkages with the industry, etc.

**** Client(s): Aga Khan Development Network (AKDN) Year: 2005-2006Service: TNA, Training Development & Delivery

Description: ASK team conducted three courses on HRM, Management Skills, Supervisory Skills andTraining of Trainers for AKDN professionals managing throughout the training cycle from TNA to training

impact study. Over period of 2 years ASK trained more than 100 AKDN professionals from variousdisciplines and various size batches.

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Client(s): Swedish Committee for Afghanistan (SCA)Year: 2006Service: Various

Description:

1. Materials Development & Training on HRM Skills: ASK was involved in conceptualization anddelivery of Human Resource Management Capacity Development project for more than 35participants. The program included managing the main functions in Human Resourcesdepartment, the importance of the job analysis and JDs, manage the training and developmentfunctions, enhance the employees motivation and performance through HR tools.

2. LFA (Legal Framework Analysis) Consultancy & Training: ASK conducted a training, designedfor Swedish Committee for Afghanistan (SCA), determining the needs and developing a strategyand outline for a four days training workshop. The objective of this project was to conduct a TNAand to provide an introduction to logical framework analysis for project planning and monitoringprocesses.

3. Materials Development & Training on Recruitment and Selection : ASK conceptualized anddelivered the Recruitment and Selection Training to the members of Swiss Committee. Thisintervention provided training in the Analyzing skills and competencies, Sifting through CVs,


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Practical preparation for interviewing, Questioning and probing techniques, Evaluating thecandidate through to the selection.

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Client(s): Save the Children UKYear: 2007Service: Training to a Group of Teachers

Description: A three Days Training Workshop on Understanding Learning Dynamics and Assessmentwas conducted for the Mitigation of Child Labor Through Education in Pakistan (MCLEP) Project Teamboth form NWFP and Balochistan. The purpose of this training was to assess participants current levelof understanding about Learning and Teaching, Monitoring and Applying New Testing Formats. ASKdeveloped the training material for this training intervention as per their training requirement whichwas then followed by a three days training workshop.

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Client(s): Karwan Community Development Organization(KCDO)Year: 2007Service: Communication Skills Training

Description: Training consultation to familiarize participants with the importance of goodcommunication skills related to the types of positions they held. The Objectives of training interventionwere to ensure that after training the participants understand what communication process is, useproper listening skills and questioning techniques, identify and minimize influencing factors, devisestrategy for communication in project based organization, understand communication patterns forcommunity based organization.

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Client(s): Danish Committee for Aid to Afghan Refugees (DACCAR)AfghanistanYear: 2007

Service: Training on Supervisory Skill, Communication Skills,Management Skills and Performance Appraisal

Description: This capacity building program spanned 13 working days and assisted DACCAR indeveloping a Capacity Development Program to bring their team of professionals up to date on day to


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day management practice and effectiveness at workplace. The training was preceded by a TNA todetermine the training needs which then formed the basis for developing the training material. Theobjective of this program was to enhance and polish the report writing, proposal writing, financialmanagement and Budgeting skills of the participants as per the requirement of organizations working inthe development sector.

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Client(s): Strengthening Participatory Organization (SPO)Year: 2007Service: Training on Communication Skills, Office Administration & TimeManagement Skills

Description: This program assisted SPO in building capacity of their front end staff in inculcating the

importance of time management, Office Administration, and Communication Skills to bring theiremployees up to date on and help them achieve efficiency and effectiveness at workplace. The objectiveof this capacity building program was to help their employees become aware of the importance of effective Time Management, understand what is involved in the proper functioning of OfficeAdministration and learn to appreciate the role effective communication plays in the work environment.

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Corporate Sector ProjectsClient(s): Habib Bank Limited (HBL)Year: 2006 On going

Service: HRD Consultation and Soft Skills Training Spanning

Description: ASK provides series of 1 to 3-days courses focus on various topic including Selling Skills,Corporate Etiquettes, Customer Service, Written Communication, Personal Development, ProblemSolving and Decision Making, HRM for managers, the contemporary concepts and practice of managinghuman resources designed to help HBL managers in competitive and dynamic market place to worktheir way through the HRM process. This project involves determining the training needs and thendeveloping the training material to achieve its objectives of in calculating the HRM concepts and itsimportance in the ever changing banking environment.

**** Client(s): Khushhali BankYear: 2006 2008Service: Trainings in the areas of Customer Service

Description: ASK has been providing Khushhali bank focused and practical workshops to help its FieldCredit Officers become aware of the importance of customer service and the role it plays in theorganizational health. The objective of this project was to help participants understand how to defineinformation needs and select an appropriate approach to meet information needs, developquestionnaires , interviews and other thinking tools, Compile information for effective analysis andproductive usage. ASK worked closely with the bank in developing the course contents to ensurealignment of the trainings with the objectives of the bank.

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Client(s): British Council (BC)Year: 2008 On goingService: Continuing Consultancy & Training

Description: ASK conducted a number of training interventions for BC staff to enhance their soft skills tocarry out their day to day operations efficiently and effectively. The objective of the trainingintervention was to understand what effective writing is and what role it plays in enhancing theprofessional image of the persona and their organization.


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Client(s): British High Commission (BHC)Year: 2006 On goingService: Continuing Training Consultancy

Description: ASK has conducted a large number of training interventions for BHC staff to meet thetraining and developmental needs of the individual employees and the organization from 2006 tillpresent. Programs conducted to date include: Personal Development, Creative Thinking, Writing Skills,Customer Service, Leadership and Team Building, Supervisory Skills, Interviewing Skills, InterpersonalSkills, Communication Skills, Powerful Presentations, Time Management, Career Counseling andEffective Speaking.

****Client (s): Inter Loop

Year: 2008 On goingService: Continuing Training Consultancy

Description: ASK has conducted a number of training interventions both customized and open coursesfor Inter Loop staff to enhance their soft skills to carry out their day to day operations efficiently andeffectively. Some of the trainings conducted include Leadership Skills, Effective Negotiation Skills,Written Communication skills and Team Building. The trainings are designed with a view to help theirteam of professionals in carrying out their duties more effectively and efficiently. These programs havebeen conducted in both Lahore and Islamabad.

****Client(s): Roche Pakistan (Pvt.) Ltd (Diagnostic Division) Year: 2007Service: Training Consultancy, Material Development & Training Intervention

Description: ASK assisted Roche on inculcating the importance of Business Etiquettes & ConfidenceBuilding besides having a good product or service and a well thought-out plan to market it. The objectiveof this consultation was to remind the participants that Business Etiquette is very important factor indetermining the success or failure of a business or a person.


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Client(s): Pepsi Cola InternationalYear: 2007Service: Various

Description:

1. TNA, Training Material Development & Training Intervention: ASK Conducted TNA todetermine training needs of professionals working as part of PEPSI Team. TNA was part of anongoing effort on the part of PEPSI to ensure its teams remained high performance teams. Thetraining spanned around Teams and its dynamics, Role of communication within the team, Teamnorms, Resolving inter-group conflict, Building trust and respect among the team members,Problem solving, and positive thinking.

2. 360 Feedback Survey: ASK organized a training 360 feedback survey, it is a process wherebyan individual is rated on their performance by people who know something about their work.

This feedback survey included direct reports, peers, and managers. The individuals alsocompleted a self-assessment exercise on their performance, which was also used in the process.The objective of this 360 feedback process was to gain information about how Pepsi

employees were feeling and for ironing out communication / perception disconnects and aid inenhancing overall productivity and performance of the organization.

3. TNA, Training Material Development & Training Intervention: ASK did a training needsassessment of the floor staff and its management team to determine their understanding of theneed for working as team for the effectiveness of the organization. The results of the TNA wereused to design and conduct Team Building training intervention to inculcate team spirit in PEPSIprofessionals. The purpose of this process oriented training intervention was to ensure thatshop floor staff become conversant with the concepts, techniques of working within teams, andget them to understand that Pepsi appreciates and values team players. Topics covered: Teamsand its dynamics, Team norms - getting everyone involved, Resolving inter-group conflict,Building trust and respect, and Problem solving

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Client(s): Air Weapons Complex (AWC)Year: 2007 2008

Service: TNA & Material Development and Training Intervention

Description: A comprehensive TNA was conducted on Time Management and its importance in AWCTeams professional and personal life prior to the training intervention. Training topics spannedimportance and value of time, planning and goal setting, prioritization of tasks, time wasters, time


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management tools and techniques. The objective of the training was to assist participants inunderstanding their current time utilization patterns and effectiveness, scientific time-managementtechniques to organize lifes most precious commodity and best practice behaviors of effectiveness.

**** Client(s): Tech AccessYear: 2006Service: Material Development & Training Intervention

Description: A three days workshop on Excellence in Customer Service was conducted for the staff of Tech access. Based on the training needs of the organization ASK developed a customized traininghandout and other training material for this training consultancy. The objective of the course was toinculcate a service excellence mind set and adding value through human touch to customer service for

Tech access customers.

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Client(s): OMVYear: 2008 On goingService: Continuing Consultancy & Training

Description: ASK has conducted a number of training interventions on MS Office 2007 for OMV staff toenhance their skills to carry out their day to day operations efficiently and effectively. These trainings

were conducted for their field specialists who are working in oil fields.

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Client(s): Telenor Pakistan Year: 2007- On going Service: Training & Material Development

Description: A two days training intervention in Time Management was conducted to inculcate theimportance of time management as a means to achieve personal and professional excellence. Based on

the training needs and objectives ASK developed a training module along with other support material toenhance participants learning.


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Client(s): Ericsson Pakistan Year: 2006 On going Service: TNA, Material Development & Training Interventions

Description: Ongoing training consultations whereby ASK conducts Training Needs Assessments of Ericssons staff working on diverse projects throughout Pakistan, develops training material and conducttraining interventions to meet the ever vibrant Telecommunication Industry.

The objective of these consultations is to keep Ericsson management informed about the trainingrequirements to ensure that organizational goals are achieved with minimum of interruptions.

Under this consultation, ASK has conducted multitudes of trainings covering vast topic such as: ProjectManagement, Finance for Non Finance Managers, Business Communication, and Technical ReportWriting.

**** Client(s): PLAN Pakistan and Japan GovernmentYear: August 2009-March 2010Service: Empowering Youth on Peace and Development (EYPAD)

Description: ASK worked on pilot project named Empowering Youth on Peace andDevelopment (EYPAD) in collaboration with PLAN Pakistan on 09 different modules. The size of groupto whom training/sessions was imparted was 25 to 30 falling under the ages 18-25 years with variededucational backgrounds such as middle, matriculate, intermediate and few studying graduates,

belonging to slum-areas in Islamabad. This program helped in designing trainings for youths as well astheir mentoring for jobs.

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Client(s): Care International and USAIDYear: February October 2010 Service: Youth Development and Placement Project

Description: Under this project ASK Development with the partnership of CareInternational trained & placed 750 unemployed youth on jobs which also included technical training indomestic plumbing and wiring. This project was implemented in Islamabad, Karachi, Lahore & Peshawar.

The Pakistan Jobs project was a USAID funded project designed to improve the competitiveness of thePakistani economy by strengthening systems for workforce development, encourage Pakistani


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companies to invest in human capital, and improving access to training, jobs and business opportunitiesfor youth (male and female).

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Client(s): FDP-LD / IRC / CHFYear: February 2010- December 2010Service: Youth Development in FATA

Description: ASK Development in collaboration with FATA Development Program LivelihoodDevelopment (FDP-LD) implemented the project Youth Development in FATA aimed at raising youngpeople quality of life in Federally Administered Tribal Areas (FATA) by developing skills and creating jobs(February December 2010). The project had two components i.e. Apprenticeship Scheme and SkillsTraining Initiative for Youth in Lower FATA.

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Client(s): Micronutrient Initiatives & CIDAYear: 2010-till presentService: Managing Capacity Building & Training activities related to IDD/USI

Description: MI (Micronutrient Initiative) outsourced training and capacitybuilding activities for District Monitors, Health & Nutrition Supervisors, Focal Persons, LHVs, MedicalOfficers, Sanitary Inspectors and Salt Processors for an effective implementation and efficient use of

resources. ASK was selected after the thorough review and selection process by MI for managinglogistic and financial management services of the trainees, trainers and the participants.

****Client(s): Cordaid PakistanYear: July 2011 to August 2011Service: Providing Capacity Building Training to the DistrictEducation Authority

Description: ASK developed the entire training cycle: starting from training need analysis and basedupon the results of training need analysis development of the training modules and training content tofacilitate the participants at maximum. Post training evaluation was also done to monitor the impact of training upon the participants.


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Client(s): Muslim AidYear: May 2011- June 2011 Service: KAP Study of Water & Sanitation Practices

Description: ASK assisted Muslim Aid in the project named KAP Study of Water and SanitationPractices by providing services like Data entry, Data cleaning, Data tabulation Analysis & ReportWriting.

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Recruitment and Payroll ManagementClient(s): Pakistan Telecommunication Corporation Ltd (PTCL)

Year: 2007 On goingService: Recruitment and Payroll Management

Description: ASK Development recruits and manages PTCL employees under this project since 2007.Currently ASK is performing all the activities related to recruitment and payroll management forfollowing groups of PTCL employees:

Field Sales Agents (FSAs) Customer Premises Equipment Installers (CPE) Customer Sales Representatives (CSRs) Quality Supervisors (QS)

Under this project, ASK is managing the following activities:

i. Recruitment of PTCL employees (CV Collection, conducting interviews and short listingcandidates)

ii. Issue appointment letters and other documentsiii. Induction and ongoing HR administration of outsourced PTCL Employeesiv. Provide training to employees to fulfill their job responsibilitiesv. Manage and maintain their payrollvi. Replace employees who either quit or are terminated by PTCL.

vii. Ensure quality throughout the processviii. Individual record and contract management

ix. EOBI and taxation affairsx. Medical and benefits provision as per PTCL rules, if any

****

Client(s): Ufone Year: 2006 On going Service: Recruitment and Payroll Management

Description: This is an ongoing project where by ASK recruits, selects and trains Ufone employees inIslamabad and Lahore as Customer Sales Representatives. Currently ASK is performing all the activitiesrelated to recruitment and payroll management for following groups of Ufone employees:


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Customer Facilitation Agents (CFAs) CDAS Project Employees (Computerize Directory Assistance Service)

Under this project, ASK is managing following activities for Ufone outsourced employees:

i. Recruitment of Ufone CSRs (CV Collection, conducting interviews and short listing candidates)ii. Induction and ongoing HR administration of outsourced Ufone Employeesiii. Provide training to employees to fulfill their job responsibilitiesiv. Manage and maintain their payrollv. Replace employees who either quit or are terminated by Ufone.vi. Ensure quality throughout the process

vii. Individual record and contract managementviii. EOBI and taxation affairs

ix. Medical and benefits provision as per Ufone rules, if any

****

Client(s): Enggsol Year: 2007 On going Service: Recruitment and Payroll Management

Description: Enggsol recruitment services is a Singapore based Recruitment Company. EnggsolRecruitment has grown from specializing in HR solutions and recruitment services for the IT andEngineering industries to a highly respected presence in the recruitment industry sourcing qualitypersonnel and servicing major Clients in accounting and finance, information technology, sales andmarketing, HR and administration, engineering, hospitality, telecommunications and logistics.

Under this project, ASK is providing Recruitment Services to Enggsol. The services include the shortlisting of Singaporean candidates, initial telephonic interviews through our Pakistani recruitmentconsultants. ASK is managing the payroll of Pakistani recruitment consultants also since 2007.

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Recent Milestone

21 st March 2012 ASK Development from Pakistan wasnamed to the first-ever Pakistan Fast Growth 100(Pakistan100) ranking 61th.

(http://www.allworldlive.com/asia-500/winners/2012-pakistan-100 .)

ASK achieved a growth rate of 43% between 2008 and2010 and was ranked 61 st .


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Open Enrollment CoursesIn addition to customized training courses we also run open courses for individuals as well as

development, corporate and public sector organizations to cater to their HRD needs.

Following is a list of some of the training programs ASK conducts:

Budgeting for Managers

Accounting with QuickBooks

Accounting with Peachtree

Accounting with SMEDA

Finance for Non-Financial Managers

Basic Writing

Report & Technical Writing

Skills for Support Staff

Advance Writing

Effective Communication

Interpersonal Communication

Coaching Skills

Effective Delegating Skills

Building High Impact Teams

Leadership Par Excellence

Supervisory Skills

Fact Based Decision Making

Coping With Change

MS Project

Project Management Skills

Customer Service Skills

Selling Techniques

Recruitment & Selection

Coaching & Motivating

Interviewing Techniques

HRM

Goal Setting

Mastering Office Skills

Telephony Skills

Organize Meetings & Events

Problem Solving

Power of Positive Thinking

Time Management

Self Grooming for Success

Conflict Management

Negotiation Skills

Stress Management

MS Office

CISSP

CISA

Historical Profile

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