HiPerf Team Coaching HiPerf, Inc. Helping you bridge the gap between strategy and success 5416...
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HiPerf Team Coaching HiPerf, Inc. Helping you bridge the gap between strategy and success 5416 Edenfield Drive Kernersville, NC 27284 336-918-4616 [email protected] Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
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Transcript of HiPerf Team Coaching HiPerf, Inc. Helping you bridge the gap between strategy and success 5416...
HiPerfTeam Coaching
HiPerf, Inc.
Helping you bridge the gap between strategy and success
5416 Edenfield Drive
Kernersville, NC 27284
336-918-4616 [email protected]
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Emotional Intelligence
2Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
Objectives
Define Emotional Intelligence Explore What’s In It For Me Identify and discuss emotional and social
intelligence skills Identify what I’m doing well and what I want
to develop on emotional intelligence Develop an action item
3Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
Exceptional Leaders
Think of two to three exceptional leaders who have personally impacted you in a positive way:
What did they do that impacted you?
Why would you classify them as exceptional?
Write down one characteristic or behavior that stands out for you
4Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
Emotional Intelligence Defined Daniel Goleman:
“The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”
More than just being “smart”
Impact of your and others’ emotions on performance
Emotional and social effectiveness behaviors
5Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
Emotional IntelligenceSELF OTHERS
Self Awareness
Self Management
Social Awareness
RelationshipManagement
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AW
AR
EN
ES
SM
AN
AG
EM
EN
T
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Emotional Intelligence
Self Management
RelationshipManagement
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T
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Emotional Intelligence Skills
Intrapersonal Self-Regard Emotional Self
Awareness Assertiveness Independence Self-Actualization
Adaptability Reality Testing Flexibility Problem Solving
Interpersonal • Empathy • Social Responsibility • Interpersonal Relationship
Stress Management• Stress Tolerance• Impulse Control
General Mood• Optimism• Happiness
8Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
And…There’s Only One Reason We Care
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EmotionsEmotions
BehaviorBehavior
PerformancePerformance
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Perception: Ladder of Inference
Event
Perception
Interpretation
Emotion
Judgement
Event
Perception
Interpretation
Emotion3. I have a feeling response
to the meaning I gave my perception
Something happens!
1. I notice it (see, hear, feel, smell something)
2. I give meaning to what I noticed
4. I evaluate situations & people
as good, bad, nice, mean
in reaction to what I felt.
Action
10Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
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How Brain Biology Influences Behavior
The Brain Stem
The Amygdala
The Neocortex
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Some immutable laws of brain biology:
Emotion precedes thought: we feel before we think
We are hard-wired for fight / flight reaction
Our thinking and processing abilities decrease
Our motives change
It lasts 18 minutes
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Amygdala Hijack
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
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Amygdala Hijack
So what’s a “trigger”….?
….anything that’s perceived as a threat – real or imagined.
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
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Amygdala Hijack(What Happens When We Perceive a Threat?)
Heart-Rate
Blood flow to large muscles
Cortisol and adrenaline
levels
Default responses
Certainty
Blood flow to the brain
Complex thought processes
“Rational” behavior
Evaluation of multiple options
Perspective
Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Controlling “Triggers”
- Take a deep breath- Walk away - Put your finger over your mouth- Say, “I think I just said something that hit your hot
button”- Say, “My hot button has just gone off”- Say, “Let’s come back to this subject in a little while”- Count to 10- Others?
15Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
Next Steps
What?
So What?
Now What?
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Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only
Improving Emotional Intelligence Identify what you do well and continue those
behaviors – share with others Identify what you’d like to improve and pick
one or two new behaviors to put into action – get feedback and support from your coach and others
Identify your own triggers and learn those of others
17Copyright 2009 by HiPerf Inc. - For Office
of Administration internal use only
