Hillingdon Council business initiative, launched in association with Google
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Transcript of Hillingdon Council business initiative, launched in association with Google
Google Confidential and Proprietary 1
Speeding up in the slowdown seminarCivic Centre, 10th November
2Google Confidential and Proprietary
Agenda
5.45pmOpening RemarksCouncillor Douglas Mills, Cabinet Member for Improvement,
Partnerships and Community Safety, Hillingdon Council.
5.50pm Survival of the fastestAndrew Barke, Industry Head, Google
6.20pm Get your business online in 45 minutes Gilli Goodman and Satyan Joshi, Product Specialists, Google
7.05pm Success story: grow your business using AdWordsSteve Cross, E-Communications Manager, Hillingdon Council
7.15pmClosing remarks and Q&A
7.25pm Refreshments and networking
3Google Confidential and Proprietary
Welcome and introduction
Councillor Douglas Mills
Cabinet Member for Improvement, Partnerships and Community Safety, Hillingdon Council.
Hillingdon First
Launched in July to all residents over 18
Biggest distribution by Local Authority
Library card
Stop and shop parking
Discounts from 350 shops. They want the footfall
Leisure preferential rates coming in March
Google Confidential and Proprietary 5
Survival of the FastestAndrew BarkeIndustry Head, Google UK
7Google Confidential and Proprietary
Tough times…
...uncharted waters
8Google Confidential and Proprietary
This time, we’re digital
17p spent online
You tube / iTunes
70% BB at home
Must have broadband within a month
90%People are online in the UK41m
In every poundis spent online17p
Consumers post a comment online in a typical week
1 in 3
Hours online
Of YT videos uploaded to every minute
20 hours
Hours online
Internet users compare prices and options
80%
9Google Confidential and Proprietary
Our ambition is to see Digital Britain as the leading major economy for innovation, investment and quality in the digital and communications industries
9
Stuart SmallIndustry Leader , Google UK21st May 2009
“Universal access to high quality, public service content through appropriate mechanisms for a converged digital age.”
“Empowered and informed consumers and citizens”
“Media Literacy and IT skills”
“Broadband development”
10Google Confidential and Proprietary
Better informed audiences, changing faster
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Tougher competition but growth is still out there
12Google Confidential and Proprietary
Consumers and competitors will speed up…
... the fastest will survive and thrive
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Insight Agility
Efficiency Pace
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Insight
16Google Confidential and Proprietary
Online shopping is growing…
16Source: Insights for Search. Nielsen Jan 09 * IMRG Capgemini E-retail sales index Apr 09.
Online retail sales grew 14% over the last year*
Online retail sales grew 14% over the last year*
17Google Confidential and Proprietary
Comparing prices is a high priority
17
Here we can see that searches for ‘compare’ within the shopping category have sharply risen above the category average in 09.
Consumers are willing to put in extra effort in order to get the best deal available.
Here we can see that searches for ‘compare’ within the shopping category have sharply risen above the category average in 09.
Consumers are willing to put in extra effort in order to get the best deal available.
Search Volume for Compare
Category Average
Source: Google Insights for Search.
18Google Confidential and Proprietary
Vouchers are now ‘hotter’ than Britney Spears!
18
08 into 09 sees search volumes for vouchers overtake volumes for Britney Spears
08 into 09 sees search volumes for vouchers overtake volumes for Britney Spears
Source: Google Insights for Search
19Google Confidential and Proprietary
Insight – Who is watching my videos
Insights for video
Demographics
Discovery
Geography
Hot spots
www.youtube.com/my_videos_insight
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Agility
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Agility – Optimise page layout
C
A B
Which layout converts better?
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+10% improvement in ‘add to basket’ action
B
24Google Confidential and Proprietary
Agility – Iterate messaging / positioning fast
24
2009 Fuel Efficient CarsReviews & Ratings on Most Fuel Efficient Cars, Trucks, and SUV’s.
2009 Fuel Efficient CarsReviews & Ratings on Most Fuel Efficient Cars, Trucks, and SUV’s.
Fuel Efficient Driving Lower Gas Mileage w/your Next Car or Truck -- Get Price Quote.
Fuel Efficient Driving Lower Gas Mileage w/your Next Car or Truck -- Get Price Quote.
Fuel Efficient Cars Reviews & Ratings on all MakesGet Your Internet Price Quote Now.
Fuel Efficient Cars Reviews & Ratings on all MakesGet Your Internet Price Quote Now.
1.9%CTR
5.2% CTR
3.1%CTR
25Google Confidential and Proprietary
Agility – Change your offer fast
9:00am
4:00pm
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Efficiency
27Google Confidential and Proprietary
The Cloud is now mainstream
28Google Confidential and Proprietary
Efficiency – Focus on your business
29Google Confidential and Proprietary
Efficiency – use your assets
30Google Confidential and Proprietary
Efficiency
- Look overseas
31Google Confidential and Proprietary
What factors make this the ideal time to start exporting?
GovernmentIncentives
Cheaper ‘Clicks’
Overseas
ConsumerBehaviour
Weak Pound
32Google Confidential and Proprietary
Pace
Google Confidential and Proprietary 33
Get your business up & running in 30 minutesGilli Goodman & Satyan Joshi
34Google Confidential and Proprietary
Imagine….
• ‘Mario’ is a plumber in Ruislip
• He wants to grow his business
• He wants more control over the work he does and what it costs to get it
• He wants make the most by being online
35Google Confidential and Proprietary
5 Steps to help your business succeed online
Research your market
Help search engines find your site
Promote your business on Google Maps
Attract more customers
Understand your visitors
36Google Confidential and Proprietary
• Categories
• Popular products
• Related searches
• Seasonality
• Variations by geography
=>*free*
• Categories
• Popular products
• Related searches
• Seasonality
• Variations by geography
=>*free*
Research your market with Insights for Search
37Google Confidential and Proprietary
38Google Confidential and Proprietary
39Google Confidential and Proprietary
40Google Confidential and Proprietary
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42Google Confidential and Proprietary
sites.google.com/site/mariosplumbingsite/ sites.google.com/site/mariosplumbingsite/
43Google Confidential and Proprietary
5 Steps to help your business succeed online
Research your market
Help search engines find your site
Promote your business on Google Maps
Attract more customers
Understand your visitors
44Google Confidential and Proprietary
• Website diagnostics
• URL Submission
• Site maps
=>*free*
• Website diagnostics
• URL Submission
• Site maps
=>*free*
Help search engines find your site with Webmaster Central
45Google Confidential and Proprietary
www.youtube.com/GooglewWebmasterHelp
46Google Confidential and Proprietary
5 Steps to help your business succeed online
Research your market
Help search engines find your site
Promote your business on Google Maps
Attract more customers
Understand your visitors
47Google Confidential and Proprietary
48Google Confidential and Proprietary
• Map pin for your location
• Business description• Contact details
• Link to website
• Photo
=>*free*
• Map pin for your location
• Business description• Contact details
• Link to website
• Photo
=>*free*
Promote your business on Google Maps Local Business Centre
Mario’s Plumbing
mariosplumbingsite.com
49Google Confidential and Proprietary
5 Steps to help your business succeed online
Research your market
Help search engines find your site
Promote your business on Google Maps
Attract more customers
Understand your visitors
50Google Confidential and Proprietary
• Set up in 15 mins
• Target by geography
• Easy to control
• Only pay when someone visits your site
• Get the kind of customers you want
• Set up in 15 mins
• Target by geography
• Easy to control
• Only pay when someone visits your site
• Get the kind of customers you want
Attract more customers with Google AdWords
51Google Confidential and Proprietary
How to set up an Account: Step 1
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How to set up an Account: Step 1
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How to set up an Account: Step 2
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How to set up an Account: Step 3
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How to set up an Account: Step 4
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How to set up a Campaign: Step 1
Choose countries where you want your ads to show
57Google Confidential and Proprietary
How to set up a Campaign: Step 2
Choose specific regions where you want your ads to show
58Google Confidential and Proprietary
How to set up a Campaign: Step 3
Use the line by line template to write your ad text
59Google Confidential and Proprietary
How to set up a Campaign: Step 4
Choose the keywords users will search on to trigger your ad
Specific keywords such as ‘ruislip plumber’ are more targeted and cost effective than generic keywords such as ‘london’ or ‘plumber’
60Google Confidential and Proprietary
How to set up a Campaign: Step 5
Set your cost settings
The budget controls how often your ad shows
With relevance, CPC bid determines position on Google
61Google Confidential and Proprietary
Relevant advertising is essential
Higher ranked ads get more visibility
Ranking = Max CPC x Quality Score
Good Quality Score leads to a low Min CPC
£3.00 CPC x QS
£0.35 CPC x QS
Click
QS
“Plumber in london”
62Google Confidential and Proprietary
Mass Targeted Reach – and many channels
Sources: Media Metrix / NetRatings
Google #1 UK search
engine,including:
Search partners,including:
Thousands of Content
partners,including:
% of Search Page Views
Google is the #1 search engine in the U.K.
Google hosts 17 out of 20 Search Page Views
Other
15%
85%
63Google Confidential and Proprietary
5 Steps to help your business succeed online
Research your market
Help search engines find your site
Promote your business on Google Maps
Attract more customers
Understand your visitors
64Google Confidential and Proprietary 64
Understand your visitors better with Google Analytics
• Set up in 15 mins
• Improve your online results
• Sophisticate analysis
• Easy to use
• Scalable for any size site
•=>*Free*
• Set up in 15 mins
• Improve your online results
• Sophisticate analysis
• Easy to use
• Scalable for any size site
•=>*Free*
65Google Confidential and Proprietary 65
Web’s #1 Testing Platform
Benefits Free
Easy to use
Does not impact SEO
Backed by Google
Increases in conversions >25% not uncommon
Discussion groups, tutorials, consultant network
Features A/B Split Testing
Multivariate Testing
Follow Up Testing
Works with ALL traffic
Statistical Analysis
Platform Independent
Quarterly feature updates
65
66Google Confidential and Proprietary 66
Website Optimisation: How it works?
Test variations of the same page
Customers Visit your Website
1/3 visitors
14% Make Purchase
20% Make Purchase
2% Make Purchase Customers
Convert
Original
Combo 1
Combo 2
Winning CombinationWinning Combination
1/3 visitors
1/3 visitors
67Google Confidential and Proprietary
Top 10 tips for Website Optimisation
Ensure landing page matches ad creative
Ensure homepage has a defined purpose based on visitors
Ensure the simple navigation and clear information architecture
Clear category proposition pages
Clear product pages
Onsite search that works
No unnecessary registration requirements at checkout
Simple checkout forms
Quarantined checkout
Ensure you make your sales proposition clear
Case Study: AdWords in Action
Stephen CrossE-Communications Manager, London Borough of Hillingdon
HillingdonFirst website
Privilege card for residents
Offers from local businesses
Directory of participating shops and businesses
Interactive Google maps
YouTube videos
‘Beat the crunch’ website
For business and residents
Support during the downturn
Resources and useful links
www.hillingdon.gov.uk/business
Business hub
Online business directory
HillingdonFirst details
‘Beat the crunch’ microsite
Advice, support and resources
Ice rinkcampaign 2008
Local community attraction
Traditional marketing
Challenge to compete with other venues
Marketing with AdWords
Opportunities:
Target wider geographical area
Internet users
Reach people looking for skating and other leisure activities
Ad targeting
Geographical targeting
Set budget and cost-per-click
Adjust ad text
Online help and analytics
Successful campaign
5,000+ clicks
500,000+ ad impressions
Contributed to campaign success
Returns in 2009
77Google Confidential and Proprietary
Questions?
Google Confidential and Proprietary 78
Closing remarks. Q&A
Thank you.