High Reliability Organizing conference, March 2014 (ad hoc slides)
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Transcript of High Reliability Organizing conference, March 2014 (ad hoc slides)
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“e-Patient Dave” deBronkart Twitter: @ePatientDave
Patients are the ultimate stakeholder
and the ultimate “sensor”
Ad hoc presentation at High Reliability Organizing conference
breakout session on engaging patients in HRO
March 30, 2014
facebook.com/ePatientDave LinkedIn.com/in/ePatientDave
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This is an ad hoc set of slides assembled during an
interactive breakout session “Engaging patients in HRO” at the
High Reliability Organizing conference
Fort Worth, TX March 30, 2014
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Preface: Background info on HRO and
on my view of medicine for people who weren’t there
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My primary physician Dr. Danny Sands and I are among this society’s 12 founders. Note how he arranges that we can both see the computer.
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Society for Participatory Medicine www.ParticipatoryMedicine.org
“Participatory Medicine is a movement in which
networked patients shift from being
mere passengers to
responsible drivers of their health, and in which
providers encourage and value them as
full partners.”
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About HRO: Wikipedia says
http://en.wikipedia.org/wiki/High_reliability_organization
“A High Reliability Organization (HRO) is an organization that has succeeded in avoiding catastrophes
in an environment where normal accidents can be expected due to risk factors and complexity.”
Avoiding catastrophes in healthcare is obviously valuable to patients but few healthcare organizations
and virtually no patients know about HRO.
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This session was about how we might start involving patients
in HRO ... starting with teaching them what it is.
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These slides aren’t for a speech with a particular flow –
they’re just a set of topics for that moment.
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Foundation principle: There have been real
changes in the establishment’s view
of the value of the patient’s perspective
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Institute of Medicine – Sept 2012 Major New Report: “Best Care at Lower Cost”
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Yes, the IOM itself says e-patients are an
essential part of tomorrow’s healthcare.
Patient-Clinician Partnerships Engaged, empowered patients— A learning health care system is anchored on patient needs and perspectives and promotes the inclusion of patients, families, and other caregivers as vital members of the continuously learning care team.
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Topic 1: Who gets to say
what value is? (In all other quality fields, quality is defined by the
ultimate consumer. This is typically not done in healthcare,
which I think is a mistake.)
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If the microscope’s happy
but the patient’s not,
has care been achieved?
Has optimal care??
Was the money well spent for customer value?
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Dutch IVF program had an insane idea
• Give patient couples a wiki, and six months to talk amongst them-selves. The promise:
• “We’ll give you anything you decide – your top ten choices. Unedited.”
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Top things IVF patients asked for
• I want insurers to reimburse six attempts.
• I want insurance companies to only count it as an attempt if the embryo gets started.
• I want empathy from my doctor, not just technical or financial information.
• I want separate waiting rooms for families who’ve conceived
• I want more time to make an appointment, even in the evening.
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Topic 1a: In the patient’s view,
success is achievement
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Compliance (Whose goal is it, anyway?)
Achievement!
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Topic 2: A key cultural block to
medicine accepting patient voices is the belief that patients can’t know
anything important. (Because medicine really is hard)
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But the internet has caused real changes
in pathways for arrival of reliable information
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Web 2.0: “When the web began to harness the intelligence of its users.” – Tim O’Reilly
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“Liquidity” transforms
what’s possible because it
alters the availability of a vital resource.
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Not Liquid Liquid • Moving it takes effort
• Slow and predictable
• Unexplained arrivals are suspicious
• Frictionless – controlling the flow takes effort
• Fast and unpredictable
• “Tracks” everywhere, free
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Topic 3: In medicine, unreliable
information flow causes real challenges
in data quality and performance
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In this area, activated / engaged
patients and families can make a major
contribution to HRO’s key principle of
“situational awareness”
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VA’s Veterans eHealth University, 2012 – audience response: Have you looked in your medical record?
Do you know if it has mistakes?
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Pre-op: “At least you won’t be lopsided.” “What do you mean?” “You’re getting a bilateral mastectomy.” “No I’m not!” “That’s what came to us on this paper.”
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“Now I know why docs don’t give you scan data. I see the Virgin Mary, Jimmy Hoffa, several forks, and Saddam’s yellowcake hiding in my guts.”
“And this CT scan makes my butt look big.”
@Xeni Live tweeting, 12-18-2011
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“So I figure out how to open my bone scan data. I look.”
“What the...” “What’s that ****-shaped ghost-shadow thing— it looks like I have a penis!”
“I call a hacker pal. ‘That, Xeni, is a ****.’” “I look at metadata more carefully. THEY GAVE ME THE WRONG DATA. SOME OTHER DUDE’S SCANS.”
@Xeni Next day: 12-19-2011
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Topic 4: For patients to be partners
in high reliability, they need access to
the information
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“How can patients participate if they can’t see what I see?” – Dr. Danny Sands
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Cultural obstacle to patient access to the medical record:
“Patients will flood us with time-wasting questions.”
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Evidence: The OpenNotes study
MyOpenNotes.org
Patients were allowed to log in and see their doctors’ unedited
visit notes (published Fall of 2012)
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OpenNotes
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• 99% of patients wanted to continue
• 17-26% of docs preferred not to… – But when given the chance to stop, none did
• 85-89% of patients said availability of ���open notes would influence their choice of providers and health plans
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Topic 5: But there are major shortfalls
in medicine’s adoption of new methods
(far worse than other industries)
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Physician adoption of new practices years after discovery The “17 years” thing From A. Balas, Institute of Medicine, in Yearbook of Medical Informatics 2000
Flu vaccine, year 32: 55% doing it, 45% still not
Beta blockers, year 18: 62% doing it, 38% still not
Diabetic foot care, year 7: 20% doing it, 80% still not
Cholesterol, year 16: 65% doing it, 35% still not
Creative Commons Attribution / Share-Alike May be distributed with this license included
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Scurvy
264 ���years!
From The Fourth Paradigm by Microsoft Research
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Topic 6: Situational Awareness is vital – and there have
been real changes in who CAN get at valuable SA data
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Dr. Eric Topol
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AliveCor: iPhone EKG 12/3/12: “FDA clears iPhone heart monitor, doctors can pre-order” Feb 2014: now OTC
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