High Quality, Competitively Priced

Identity Theft Program that Emphasizes its Intensive In-House Recovery Services

HR Specialty Products & Services Catalogue Executive Summary

A No Frills Distillation of Vendor’s Marketing Collateral

Thomas A Ference

President & CEO

Human Resources Mining & Distribution Co

Locating, Validating and Accelerating HR  Innovation

 

Office: 219-662-0201

Cell: 630-240-2583

Fax: 219-661-0236

e-mail: tference@hrmdco.com

Website: www.hrmdco.com

The Problem • Most other identity theft programs :

-focus solely on the credit theft area which represents only 20% of all identity fraud

-provide “full assistance” only as they define this term and only at significant additional expense to members

-outsource critical backroom recovery functions to other organizations

• Identity Theft prevention is a false promise therefore, the value in such a program lies in the actual recovery effort and related services

This Identity Theft Solution

• This totally-integrated identity theft service provides a 3-pronged approach to total member protection:

(1) portal-delivered education programs and scam alerts aimed at victim protection, \ (2) best-in-breed ID monitoring across all known data sources including the IRS, medical/ health records, on line transactions, etc. (3) robust US-based and in-house Call Center plus secure Recovery Center • The Recovery Center is staffed with CITRMS certified recovery

experts who provide start-to-finish recovery services including: - next day delivery of proprietary “Recovery Kits” that are sent to the affected member - directions and contact information to the closest Police Department that will indeed create an Identity Theft Police Report (as not all Police Departments recognize these crimes)

This Identity Theft Solution

• Recovery Kits include all requisite information and forms like ID Theft affidavits, specific agency forms, form letters, etc. including a Limited Power of Attorney so that the Recovery Expert can act on the member’s behalf.

• Average recovery time is 30 days and hours spent by the victim average 2 to 3 hours vs. self-service style recovery which ranges between 60 and 500 hours.

• Can be employer-sponsored or employee-elective.

• Advantages to employer include employee time saved and thus maintenance of productivity.

Identity Theft Recovery Process

!DETECTION

1

4CORRECTION

3

2

Service member receives a RiskAlertTM or detects another warning sign of identity theft

Places a call to the Company Recovery Center

24 x 7 staffingBilingual capability

Assigned to a dedicated CRE*

CRE records case details and places immediate fraud alerts.

Fully-managed recoveries average 30 days to completion

Preprinted forms ready for signature

CRE generates customized Recovery Kit

and ships via overnight

Member returns Recovery Kit in prepaid envelope with limited

power of attorney & police report

Company handles all identity theft recovery

tasks, including any additional forms, phone

calls or follow-up

FROM DETECTION TO CORRECTION: THE “SERVICE” RECOVERY TIMELINE

Comparison to Top Brand Name VendorsFeature This Vendor Brand Name #1 Brand Name #2Price • $4.95 - Essentials

• $8.95 - Complete• $12.95 - Complete Family

• $8.50 -Basic• $21.26 - Ultimate• $52.07 - Family

• $14.95 Basic Plan• N/A• $29.95 Premium Plan

Recovery • Full-service; in-house CREs• All types of ID theft• Avg. 30 days• Whole family on all plans;

Including seniors & children

• Outsourced recovery• Primarily credit-based

recovery• Standard service:

assistance only• Additional costs to cover

children; No senior options.

• Outsourced “managed” recovery• Basic Plan: Reactive assistance• Premium Plan: Limited Proactive

assistance• Only covers spouse & up to 8

children under 18; No seniors coverage

Service • Personalized, high-touch approach

• Flexible, boutique service• Easily implemented

• Large, impersonal approach• Small fish; big pond• No automated processes to

integrate with HR data.

• Secondary business & Primarily reactive

• Limited options, monitoring & flexibility

• Only Lost Wallet which requires Premium plan

• Lacks ongoing education & communication without request

Next Steps• This product/service is contained in the HR Specialty

Products & Services Catalogue™ • Operational level details about this particular service

provider can be obtained in conference with the vendor• The HR Mining &Distribution Co. is an independent and

contracted representative of the vendor• Upon your request, we will arrange for an introduction

that can range from a simple, quick conference call to a services overview / system demo

• Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com

• Thank you for your potential interest in this fresh thinking