High-Performance Government through Improved Collaboration Joel Cherkis Director, Collaborative...

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Transcript of High-Performance Government through Improved Collaboration Joel Cherkis Director, Collaborative...

High-Performance Government through Improved Collaboration

Joel Cherkis

Director, Collaborative Technology

Oracle Corporation

Session id: 40336

• Standardization• Integration• Transformation• Consolidation• Collaboration

Government Trends

E-Government Definition

The transformation of internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations.

Source: Gartner Group

E-Government Definition

The transformation of internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations.

Source: Gartner Group

Focus Resources Where It Counts

SpendSpend

AdministrationAdministration

GenericGenericAdministrativeAdministrativeApplicationsApplications

MissionMission

MissionMission

GenericGenericApplicationsApplications

MissionMissionOrientedOriented

ApplicationsApplications

ResourcesResourcesRedirectedRedirected

Opportunities for Empowerment

Enabling self-service Real-time information Smarter decisions Less complexity Better customer

serviceTransformTransform

CollaborateCollaborate

StandardizeStandardize

IntegrateIntegrate

ConsolidateConsolidate

Today’s Information Management Challenges

Islands of solutions – Departmental – file server, email– Agency-wide – database– Site management – Voice mail– Ad hoc – wireless/voice access, search

Communications and information proliferation– Multiple devices, access points, technologies– Poor integration– Constant changes in architecture

Result– Cost: Server proliferation– Cost: Staff inefficiencies – Cost: Management nightmare

Where it hurts?

• Management Overhead– Organizations of 10,000+ users average 50+

servers to be maintained*• Outages

– Average 4 hours/month of scheduled and unscheduled downtime*

– Mail servers don’t scale – Mailboxes don’t scale

• Frequent migrations/patches maintain high IT budgets

• Lost productivity from failed/incomplete searches and communications

• 50% searches fail - Forrester

*The Radicati Group

• Horizontal suite of integrated messaging and collaboration applications

• Complete Suite of applications– Real-time Collaboration– Email– Voice Mail– Fax– Calendar– Files– Search

• Based on Oracle9i Platform– 9i Database– 9i Application Server– Run-time license for 9iDB (with RAC) & 9iAS (with wireless) included

What is Oracle Collaboration Suite?

Oracle Collaboration Suite Benefits

• Lower total cost of ownership– Consolidation leverages existing data center and Oracle

expertise– Easier management

• Reliability and scalability– Oracle9i Release 2 (9.2) and Real Applications Clusters– Extensible with Oracle9iAS Release 2

• Access all collaboration & communications content - any device, any time

– Use existing desktop applications (e.g. MS Outlook)– Wireless and Voice access

• Multiple deployment platforms

Simple & Complete

Integrated TechnologySuite

Integrated E-business SolutionFor Higher Education

Integrated Back-Office

Public Sector Needs Are Special…..

PoliciesNSTISSP Number 11 JFMIP, NEDSS, HIPAAADA

Extreme requirementsLarge, diverse, worldwide

user community InteroperabilityResilient InfrastructureSystem scalabilityComplex real world

scenariosReal-time information needs Information assurance

Web Mail, Web Calendar, Oracle FilesMail and Files

Protocol Servers

OracleInternet

Directory

File Store(s) Calendar Store(s)Mail Store(s)

FaxPlease Call Me..

eMail

Infrastructure

- Management

-SSO

- More……

Search

Wireless and Voice Access

Oracle9i Application ServerMiddle Tier

Standard ClientsBrowser Clients

Oracle Collaboration Suite Architecture

Information Storage:Oracle9i RAC database

Infrastructure:Oracle9iAS

OID EmailStore

CalendarStore

X CPUs X CPUs X CPUs

Oracle Calendar

Oracle Email

Oracle Files

Oracle9iAS Portal

Oracle Voicemail & Fax

Oracle9iAS Wireless

Oracle Ultra Search

Flexible Deployment Topology

FilesStore

X CPUs

Oracle Collaboration

Suite: Oracle9iAS

Consolidated Infrastructure: Email, Voicemail, FAX

IMAP4 or POP3 Clients(e.g. Outlook)

PBX switch

Web Browser

Wireless Phone, Pager or PDA

Phone

Fax

Single Message

Store

LDAPDirectory

Standard Mail Protocol Servers(IMAP4, POP3)

Browser-basedThin Clients

(HTML & WML)

Wireless Notification Gateways

(SMS & WCTP)

VoicemailAndFax

Oracle Email

Oracle Collaboration Suite

Oracle Email Strengths

Lowering the cost of ownership– Scalability– Consolidation

Standards-based with web client support Message store integration capabilities (Server Side

Filters and API’s) Widely implemented Oracle RDBMS technology

provides much of the necessary infrastructure/support

High Availability through Oracle Real Application Clusters

How Oracle Email Works

Use any mail client (including Outlook) or web browser Retrieve email through POP3 or IMAP4 protocol servers Send email through SMTP message transfer agent Resolve email address with LDAP-compliant directory

Client orWeb browser

ResolveAddress

POP3

IMAP4

SMTP

SendEmail

RetrieveEmail

Oracle Email Mail Store(s)

Fax Please…

eMail

OracleInternet

Directory

Secure Email Service

Identify and Remove Viruses from SINGLE Repository

Simple Query Search On….Subject = “I Love You”Attachment = “virusname.exe”Sender = [email protected]

Examples:“Melissa” Virus Attack

–Cleared all infected emails within 1 hour“Party Photo” Virus Attack

–Cleared 1.5 million infected emails in 15 minutes

Mail Store

FaxPlease Call

Me..

eMail

Server Side Filters

RuleStatus

Alter Priorityor Expiration

CustomConditions

Inbox

Folder X

Folder Y

Folder Z

Inbox

Folder A

Folder B

Folder C

Inbox

Folder E

Folder F

Folder G

Deliver

Actions

RuleActivation

Event Control Point

ConditionEvaluation

MessageAttribute

CustomizedPL/SQL Call

Reply/Forwdor Redirect

Delete

Move/Copyto Folder

RuleStore

Relay

Inbound

Flag Chg

Expunge

File

Enqueue

Break

Sign, EncrDecr, vrfy

Bcc, Notify

Suspend

Oracle Calendar

Oracle Collaboration Suite

Calendar Benefits Scalable, reliable time management infrastructure

– Consolidation and lower costs Personal information management

– Increases workforce productivity Real-time group and resource scheduling

– Improves workplace efficiency Anytime, anywhere access to time-based information

– Better decision making Cross-platform scheduling

– Seamless collaboration Support for Outlook on the desktop

– Reduces need for end-user training Standards-based Calendar API

– Ease of integration and customization

Calendar Clients

Calendar Architecture

Oracle Internet Directory

Browser

Calendar Store

Outlook

Wireless & Voice

Web Calendar Desktop

Oracle 9iApplication Server

Oracle Outlook Connector

Outlook Connector

OUTLOOK MAPI

IMAP/SMTPCALENDAR API

Reuses and extends Outlook, using Oracle’s collaboration infrastructure through Microsoft’s Messaging API (MAPI).

OiD

OracleCalendar

OracleEmail

Oracle Files

Oracle Collaboration Suite

What is Oracle Files?

A file server that enable you to consolidate all your traditional file servers around your enterprise

– Oracle corporation is in the process of consolidating 2800 file servers into one single instance using Oracle Files.

A file server based on the Oracle technology:– The data resides in the Oracle database– The application runs on the Oracle9i Application Server

A file server built for collaboration

Oracle Files Architecture

Browsers

Desktop

Mac Client

Oracle9Oracle9iiASAS

Oracle Internet Directory

HTTP

FTP

NTFS

WebDAV

NFS AFP

OC

4JO

C4J

WebDAV ServletWebDAV Servlet

Admin ServletAdmin Servlet

App ServletApp Servlet

Portlet ServletPortlet ServletHT

TP

Ser

ver

HT

TP

Ser

ver

Search

Oracle Collaboration Suite

Oracle Ultra Search

Uniform search-and-locate– Across other Collaboration Server components– Across databases, HTML pages, files, e-mail,

Portal

Out-of-the-Box web-based solution that is easily customizable

Built onto Oracle’s proven, reliable Text Retrieval software and Oracle9i server

UltraSearch Architecture

Databases

CrawlerCrawler

SQL EngineSQL Engine

Oracle TextOracle TextWeb Server Web Server

Query & Query & Admin Admin

CapabilitiesCapabilities

Web Web BrowsBrows

erer

Ultra Search Client

Ultra Search Mid-Tier

Component

Ultra Search Server

Mail ServerDocuments

Crawling Abilities

Collaboration Suite Components Web Sites (HTTP Protocol) Database Tables

– Oracle and any ODBC compliant database.– Local (Ultra Search instance) or remote database– Crawls both fulltext and ‘fielded’ columns.

Files (file:// Protocol)– Ultra Search filters, extracts text and metadata.

Email Server (IMAP Protocol)– Crawl and index mailing lists through IMAP.

Collaboration Suite Search

Wireless and Voice Access

Oracle Collaboration Suite

Oracle Collaboration SuiteWireless and Voice Features

Mobile access to Email, Voicemail, and Corporate Directory

Check, delete, or reply to messages from wireless or voice Lookup employee details from wireless or voice Compose email using directory lookup Get summary of new email and voicemail

Mobile access to Calendar, Tasks and Address Book Manage Calendar and Tasks from wireless or voice Voice-enabled dialing with integrated address book Lookup person details, get driving directions

Mobile access to Files Access Oracle Files from wireless or voice Fax or email Oracle Files and attachments from any device

Presence Management

No more guesswork User Selects When, How and Where to be

contacted Web and Voice Interface to Manage the

Contact Rules Notification Methods include SMS, Voice, Fax

& Email

Collaborative Notifications

Keeps user abreast of latest information Single notification dispatcher for all

components of Collaboration Suite User gets notified at his current ‘presence’

based on specified rules Ultra-scalable alert generation Programmable data feed engine

Based on Oracle9iAS Wireless Platform

Oracle Voicemail

Oracle Collaboration Suite

Why is Voicemail so Expensive? High capital start up costs Distributed model means high ongoing maintenance

– Each office has its own PBX and Voicemail

– Multiple vendors and hardware types

– Multiple fees with vendor interaction required

Not integrated with the data center Proprietary hardware and software with limited upgrade

paths High integration costs with 3rd party systems

User Issues– No Standardized user interface

– Feature-rich but limited ease of use

What is Oracle Voicemail & Fax?

EmailVoicemail

Fax

Wireless

Analog

Web or Client

Voice Messages accessible from the phone and other devices

Substantial cost savings in consolidating voice & email infrastructure in the Data Center

Oracle Voicemail & Fax Message Flow

CT ServerCT Server

OracleInternetDirectory

Mail Store(Oracle9i)

IMAP4 IMAP4 ServerServer

PBX

Opportunities for Empowerment

Enabling self-service Real-time information Smarter decisions Less complexity Better customer

serviceTransformTransform

CollaborateCollaborate

StandardizeStandardize

IntegrateIntegrate

ConsolidateConsolidate

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