Hidden User Problems: How empathy makes legal services easier

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Hidden User Problems Puja Parakh | @pujaparakh | World Usability Day 2016 http://puja.rocks

Transcript of Hidden User Problems: How empathy makes legal services easier

Page 1: Hidden User Problems: How empathy makes legal services easier

Hidden User Problems

Puja Parakh | @pujaparakh | World Usability Day 2016

http://puja.rocks

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Could

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CouldYes!?!

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Relational Empathy: Beyond Modernist …maureen.ohara.net › pubs › Relational Empathy.pdfRelational empathy Relational Empathy: Beyond Modernist Egocentricism to Postmodern Holistic

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