Hidden costs of software product
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Transcript of Hidden costs of software product
The Hidden Cost of a Software Project
Aviram Eisenberg, CEO, Ignite
Ignite - Who We Are
A Software Development Management companyExpertise in Project ManagementExpertise in SW Development methodologies & tools
Agile/Scrum/XP/KanbanLean Software DevelopmentTOCCustomized flavor
Expertise in Global Delivery modelsDistributed developmentOffshore development (Eastern Europe)
Expertise in Project DeliveryTurn-key, dedicated teams, ODC, BOT
A Typical SW Dev Project
30609012018024030042045048051054057060063066069081084087097010000
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Team Members Over Time
Maintenance time
Two main activitiesBug fixing
Enhacements
Cost Breakdown
Cost of Maintenance/SupportCost of training
Cost of enhancementOO/Reusable code
Modular Architecture
Technology selection
Cost of upgradeProject vs. Product orientation
Migration path
Cost of acceptance
Cost Breakdown
Cost of production bugsIdentification costs
Direct losses
Loss of reputation
Loss of future deals
Trainability
The product competence to east the cost of training
Usability!Product documentationContextual helpCommunity & ForumsWebinarsTraining courses
Supportability
Product competence to ease the cost of supportMonitoring/AlertingRemote AccessStatus collection toolsCommoditizationVirtualization and Cloud computing Live Chat
Upgradability
Avoid Project approach (unless its well-paid)Incremental migration pathModular migration pathMulti-station distributionAutomatic distribution (though not common in Enterprise software)Silent upgradeSeamless upgradeFallback!
Acceptability
A Product competence to reduce acceptance costsTest Automation
Smoke testingSanity testingRegression testing
Well defined flow/scriptsHot fixes/selective replacementReasonably reduced acceptance test environments
Tracability
Product competence to detect anything that happened in the software flowMain purpose – detect production bugs
Trace objectsTrace function pointsSelective turn on/offTimestampingObject signingStats/counters
Auditability
A product competence to detect what happened in the systemDetect admin errorsDetect malicious actsLog all admin actionsUndo mechanism
Robustness
Identify hang scenariosWatchdog/heart bitTimeout mechanismsAvoid synchronous mechanisms
Clean garbage before reload
Avoid data lossAsynchronous retriesPersistency
Use traffic gatewaysQueue sizeRTT latency
Other Topics
VulnerabilityData ProtectionHigh AvailabilityPerformance Scalability
Q&AAviram Eisenberg
Ignitewww.igniteoutsourcing.com