METER READING THROUGH HANDHELD UNITS

Current Paper Based Meter Reading Process

MRS hands over Kalamzoo book (CP-11) to meter readers for reading

Meter Reader taking reading on Kalamzoo book

Posting in forwarding list (CP-21) and advanced units

calculationData entry at Revenue Office

MRS taking forwarding list to Revenue Office

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Current Meter Reading Challenges Accuracy: Since the readings are recorded on paper and reentered

multiple times before billing, this allows data manipulation and transcription errors.

Efficiency: manual preparation of forwarding list (CP-21) including calculation of advanced units followed by data entry at Revenue office is time consuming.

Controls: Audit/follow-up of every meter is difficult in the field

Customer Complaints: High volume of customer complaints and it is time consuming to investigate them in the field

Objectives of Handheld based Meter Reading System

• Improve Billing Accuracy

• Improve controls over meter reading activity

• Reduce data reentry and duplication work

• Efficient Complaint handling

HHU Meter Reading

MRS uploads meter reading file on HHU Meter Reader taking reading on HHU

Meter Reader taking snap of the meter readingMRS downloading reading & snapshots to the computer and data is electronically sent to RO

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Benefits of HHU

• Meter snap and time stamp ensures meter is visited and read. Reduces office reads and estimated bills.

• Reading errors are reduced through HHU Hi-Low validation check. This allows reading

errors can be removed before bill processing.

• Work duplication is reduced. Data entry and re-entry is eliminated.

• Paper movement and logistics is reduced.

• Reduces duration of billing cycle resulting in cash flow improvements.

• Reduces customer complaints. Meter snap eliminates the need to re-visit meter.

Success stories

PDP has successfully Implemented HHU system in:

• Kamalabad Subdivision, IESCO

• Gulgasht, Hasanabad, Bosan Road and Shamsabad subdivision, MEPCO.

Kohat Road Subdivision, PESCO

Implementation Status:

HHU system running in parallel since February. Training of meter readers

and testing will be completed by April 2014 and billing on HHU will start

from May 2014.

Future plans:

By July 2015 , additional 10 subdivisions will be converted to HHU system.

QUESTIONS