HFID Final Presentation
Transcript of HFID Final Presentation
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Eiffel65
Dan Elg, Matt Huang, Rachael Stedman, Sarah Waskom
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team eiffel65• Project Goal• User Needs• What We Made• How It’s Improved• What We Changed• Insights From Our Users• Major Takeaways
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redesign the mbta kiosks
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kiosk user goal
get from point A…
…to point B
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purpose of mbta kiosks
I am at point A and I want to get
to point B
Kiosk
Want Need Translation
Fare you need to get to point B
I want this fare type and amount
Kiosk
Financial Transaction
Fare you need to get to point B
OR
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disjoint user groups
what regular
users need
what infrequent users need
financial transaction
want to need translation
user interface tasks
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disjoint user groups
what regular
users need
what infrequent users need
user interface tasks
Chris the Commuter
Frankie the Freshman
Ted the Tourist
Sally the Sporadic
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Purchasing CharlieTicket
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Touch Screen
LinkPass Options Screen
Commuter Rail
OptionsScreen
Main Options Carousel Screen
DirectionsScreen
Fare Summary
Screen
Destination SearchScreen
CharlieCard OptionsScreen
CharlieTicket Options
Screen
Payments Screen
1 2
3 4 5 6 7
Other Amount
8 9
10
11
Tap CharlieCard
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before
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beforeWhy are the fare amounts taped to the
machine?
What’s a CharlieCard
versus a CharlieTicket?
What stop do I get off at if I want to go to the Quincy
Market?Why do I have
to calculate my own fare?
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What We Changed• Visibility• Flattened Hierarchy• Customization• Assume Less Knowledge
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flattened hierarchy
before
after
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increased visibility
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assume less knowledge
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customization
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paper prototype insights
Initially designed for new users
Modified to accommodate regular users
Disjoint Users = Customization
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heuristic evaluation insights
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if we had infinite time…
Test on touch interface like iPad
Boat Options Screen
Monthly LinkPass Screen
Implement other screens Monthly Bus
Pass Screen
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impact within limits
focus on kiosk
interface
large user base is
disjoint
established
standards hard
to change
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questions?