HertzNewsletter

December 2013

HERTZ CHAUFFEURS ON THE FAST TRACK

Hertz chauffeurs from around South Africa recently underwent a full day’s high performance safety training at the Volkswagen Driving Academy Boma at the Kyalami Grand Prix Circuit.

“We kicked off the day with a lesson in vehicle dynamics and then put theory into practice with the drivers experiencing emergency simulations on the skidpan, learning the various skids and the corrective actions required to handle them.

Both Le Grange and Sherl Camera, strategy executive for Hertz Rent a Car were present to personally congratulate each of the drivers on their success and to hand out token gifts commemorating both the day’s training and the brand’s new we drive you - powered by Hertz® livery.

“Our team is flexible and as qualified to handle complex travel itineraries as quick and easy transfers. Professionalism, quality of service, integrity and attention to detail are the cornerstones of we drive you’sbespoke service and we are starting to roll out fresh new strategies in Gauteng, KwaZulu-Natal and the Western Cape initially.”

Congratulations to the Smiles for Miles Winners

Mpho Monyepao – Gateng & Norther

Max Booi – Western Cape

Rohini Parsuram & Vishnu Brijmohun – KZN

Michelle Labuschagne – Back Office

Well Done Everyone

Achievements

Congratulations to the Port Elizabeth Team for winning the ACSA AIRPORT MANAGER’S AWARD for 2013They have received 100% for 2 years in the ACSA Survey Record.Well done to all!

FEATHER AWARD

FEATHER AWARD

To Henre & Andre in Kimberley for winning the ACSA Feather Awaards in the Car Hire Service Provider Category A Division.Well done!

Congratulations to Waseem Mohamed for Top Call Centre Leisure Sales Agent for October 2013

Congratulations to Veronica Van Niekerk for Achieving the Most Upsell Revenue in Cape Town October 2013

Congratulations to Godwinn Trimm for Top Call Centre Leisure Sales Agent for November 2013

Congratulations Musundwa Tshipota for Achieving the Most Walk Up Revenue in Polokwane October 2013

An INTERNATIONAL winWell Done to all!Hans Manke attended the

Cartrawler conference in Dublin earlier this month and at the Awards function Hertz South Africareceived the Customer Experience Award for 2013. Voted the best car rental experience by Cartrawlercustomers.

Sylvia Bezuidenhout

Area Manager – Gauteng

Barry Jacobs

Branch Manager – Century City

Peter Le Grange

National Chauffer Drive and Gauteng Manager

New Appointments

Our Top Performers in the LearnershipProgramme

Nicolin Naidoo

Operations Administrator -Durban Depot

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Belinda Draai

Claims Administrator -Cape Town Depot

Natasha Wallace

Rates & Planning

Leana Nagel

Key Accounts Executive-Western Cape

Meshake MwitumwaKey Accounts Executive -

Namibia

Please see below the standard response we need to use when questioned about e-toll charges:

Following the implementation of e-tolling in Gauteng, Hertz South Africa would like to advise that we will be billing our clients in accordance with the standard tariff structure as published

in the Government Gazette.

Substantial preparatory costs in terms of compliancy, administration and development in relation to e-tolling have already been incurred. Now, with its implementation and going

forward, the cost of managing the process and also the risk, will continue to be significant.

We would like to reassure our customers that Hertz’s billing process and the charges levied will be automated and transparent and as we become better acquainted with the impact of e-

tolling on our business and systems, our pricing policy may undergo review.

Monument Toyota Hertz Pylon

Win with the H Factor Challenge

We bring in the New Year with a New Bang!

Remember the Entry Deadline is the 31st of January 2014

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