Herman Miller, Inc. Moving Maximo to Cloud Nine

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Brian Swanson Senior IT Analyst, Herman Miller, Inc. Mark Cegielski Strategic Account Executive CFI, LLC

•  Who is Herman Miller

•  Maximo Journey to the Cloud

•  Choosing the Right Partner

•  Project Scope

•  Benefits

•  Lessons Learned

•  Questions

Agenda

Who is Herman Miller?

•  Established in 1923

•  Headquartered in Zeeland, Michigan

•  Publicly held company with worldwide operations

•  Manufacturing facilities located in United States, China and United Kingdom

•  Fiscal 2015 revenues exceeded $2.6 billion

About Herman Miller, Inc.

IBM Maximo Journey at Herman Miller

1990’s •  Purchased as a standalone Maintenance Management application

2000 •  IT made Maximo a Corporate solution

2001 •  Hired full time Systems Analyst •  Upgraded from version 3 to 4

2002 •  MIG Integration to Oracle Financials

2003 •  Added Corporate Tooling Tracking

Journey (Cont.)

2004 •  Added Quick Pick Application

2005 •  Added Syclo Handheld Application •  Integrated Business Objects reporting

2009 •  Migrated from 4.1.1 to version 6 •  Replaced Quick Pick with Custom Java Solution

2010 •  Moved all Oracle iProcurement users to Maximo •  Maximo became a full SOX application

2012 •  Moved Maximo to a hosted Cloud solution •  Upgraded to version 7.5.0.1

Journey (Cont.)

2013 •  External Interface to EM Services

2015 •  Interface to Infor LN, Replaced Oracle Financials •  Upgraded to version 7.6

2016 •  Replacing Notes PR Approval process using Maximo internal tools

IBM Maximo Global Usage

Maximo Functions Deployed

•  Assets

•  Inventory

•  Purchasing

•  Assets

•  Job Plans

•  PM’s

•  Email Listener

How is Maximo used at Herman Miller

•  Workflow

•  Scheduler

•  Email Listener

•  MIF Integration

•  Automation Scripts

•  Custom Java Classes

•  Sarbanes–Oxley

•  The bill, which contains eleven sections, was enacted as a reaction to a number of major corporate and accounting scandals, including those affecting Enron, Tyco International, Adelphia, Peregrine Systems, and WorldCom

•  Top management must individually certify the accuracy of financial information

•  Signed into law by George W. Bush in 2002

•  Separation of duties between system admin & developer

•  Audits performed semi-annual for user access (Internal & External)

•  Audits performed annually for change management (Internal & External)

SOX Compliance

IT Strategy

•  Rationalize our application and infrastructure environment to increase cost optimization and efficiencies

•  Move to a ‘cloud computing’ application delivery model for both enterprise and desktop applications allowing for greater flexibility and a variable cost model

•  Focus IT resources on initiatives that help grow the business

Why Move to the Cloud?

•  Not considered a core competency at HMI

•  Critical application supported by a single HMI System Analyst

•  Limited knowledge and expertise on HMI Infrastructure team

•  Avoid hiring additional Maximo FTE’s at HMI

•  HMI hardware was approaching end of life

•  Hosting would provide infrastructure to support mobile

•  Receive upgrade assistance from hosting provider

Why Host Maximo?

•  IBM Preferred provider

•  Proven track record

•  Application knowledge and experience

•  Strong customer references

•  Compatible corporate culture

•  Adaptable

Hosting Partner Selection

Determining the Type of Cloud

IBM “AAA” Premier Business Partner

Extensive IBM Maximo & TRIRIGA knowledge & experience

Exclusive focus in Real Estate & Facilities Management •  Over 2.5 billion sq. ft. client implementations

Comprehensive Service Offerings include: •  Hosting / Cloud / Software-as-a-Service Solutions •  Strategic Consulting Services •  Technology Implementations •  Support Services

Choosing the SMARTER PARTNER

•  Hosted application needed to support all MRO activities, Asset Management, Indirect Procurement, Tool Crib Inventory Management and IT Procurement

•  Enterprise-wide move to a hosted environment

•  Integration of custom mobile RF inventory system

•  Solution needed to be SOX compliant

•  Integrations with other internal systems

•  Included software upgrade

Project Scope

CFI

Internet

CFI RouterHMI

Router

IPSECVPN

HMI

HMI DMZFirewall

Herman Miller / CFI Network Configuration

` ` `

Maximo users

Internet

` ` `

Maximo users

HMI Servers

HM MainFirewall

NAT

A

BCD CFI

Firewall

HMIAPP10.0.4.24

WebserverWebsphere

Services SFTP over VPN

Operating SystemWindows 2k8 Server

HMIDB10.0.4.22

Scripts Daily Backup

HMI Password Review Email

Database Application Oracle 11g Database Server

Operating SystemWindows 2k8 Server

CFI Network

HMI Network

APPLICATION DATABASE

•  Re-deployment of internal IT infrastructure resources

•  Maximo resources able to focus on bringing value to the business

•  Stable annual budget for the term of the hosting contract

•  Faster support resolution on IBM software issues

•  Immediate business value from upgrading to v.7.5

•  Cost awareness = better ROI business decisions

Benefits Realized

•  Know what problem are you trying to solve

•  Moving to the cloud may add complexity

•  Involve Network and Security resources early in in the project

•  Spend time up front on contract details

•  Have a defined cloud strategy and checklist

•  Choosing the right partner is critical

Lessons Learned

Questions?