Here are just a few of our Happy Customers...

FIVE CRM offers businesses with tailored software solutions targeted at

transforming sales & marketing and boosting the bottom line. FIVE CRM puts

you in control through an array of products, whether you’re looking to take

advantage of email marketing or drive sales through calling – we’ve got it

covered. Discover five market-leading products, all of which are fully bespoke

and built around your business and requirements.

We help you all the way to achieving success

We have helped with delivering quality results and sales growth by

handling requirements such as complex data types and workflows. At FIVE CRM

we want to make sure your journey to success goes as smoothly as possible and

that's why we help you along the way. We care about your success.

“The support and assistance received from the FIVE CRM team has been

second to none. Just give them a try, I promise you will not be disappointed!”

Joe Schwok—Managing Director, IFA.

Clustered servers ensured the speed and integrity of the service

Failover servers to ensure customers remain on line

Multiple databases with the ability for to customize each area

Challenge Great Guns Marketing had worked with two other

CRM solutions before implementing DigitalPro CRM.

Unfortunately, they experienced significant

performance issues that Great Guns Marketing could

no longer tolerate. Great Guns Marketing were

looking for a system that incorporated telemarketing

functionality, with full CRM and email marketing

capabilities.

Other challenges they faced included:

Slow running CRM systems.

Using an outdates CRM solution and needed to

upgrade.

Limited ability to change/customise the way data

was displayed and could be manipulated.

Increase In Productivity

Since implementing DigitalPro CRM Great Guns Marketing has seen a significant increase in productivity, as well as an increase in lead generation and appointment setting.

Reliability DigitalPro CRM’s unique cloud based

solution was the perfect fit to meet the

needs of Great Guns Marketing. As it is a

cloud based solution, Great Guns

Marketing will always be working on the

most up to date version which rectifies the

previous problem of working with

antiquated software. DigitalPro CRM has

clustered servers which ensures the speed

and integrity of the service and in the

unlikely event of servers failing, DigitalPro

CRM has failover servers to ensure

customers remain on line.

Customizable CRM The multiple databases that are

available within DigitalPro CRM along with

the ability to self customise each area and

screen layout themselves was a big help

for Great Guns Marketing. They manage

around 100 active client projects at any

given time, therefore, it is imperative that

they maintain clean and accurate records

and manage the campaigns and large

amount of prospect data they have

effectively.

Increase In Leads With DigitalPro CRM, not only can each

area be customised to each project, each

user profile can also be customised so that

the user only sees the screens and

information that is relevant to them. The

flexibility and customisation offered by

DigitalPro CRM 'has led to a significant

increases in lead generation and

appointments as the agents are given

greater scope within the application.

Email Marketing The in-built email marketing is not only a

cost saving (as it is included within the

DigitalPro CRM monthly subscription), it

also helped improve call rates. Emails can

be sent out and depending upon the

action taken by the recipient can be

re-prioritised in the dialling queue, making

the timing of the call more relevant and

more likely to catch the person required.

Each email can also be customised to fit a

particular clients brand to

ensure their brand integrity and

consistency.

“DigitalPro CRM does exactly what

it says on the tin, the systems

works well and provides us with the

flexibility and productivity gains we

were hoping for.”

Mike Spain

Commercial Director at Great Guns Marketing

40% increase in call volumes

Ability to track leads during all stages of the sales cycle

Improved business flexibility

Challenge Prior to implementing CallPro CRM Crest Telemarketing were undertaking much of the reporting and dialling manually, which was an ineffective use of their time. The main areas of frustration were: The inability to call from the user screen. Unable to manage call backs effectively and in a

timely manner. Lack of reporting they were able to provide to

clients.

Increase In Productivity

Crest Telemarketing are telephony specialists who provide virtually any consultation services in regards to telephone communications with clients. CallPro CRM helped Crest Telemarketing increase their call volumes by up to 40%. They also substantially reduced the time their managers spent creating reports for their clients due to the automation functionality within CallPro CRM. Clients of Crest Telemarketing are now able to share the same benefits by accessing the CallPro CRM solution. Clients of Crest Telemarketing can now track the success of their campaigns in real-time.

Higher Lead Conversion

The quality of Crest Telemarketing’s leads

has dramatically improved since

implementing the CallPro CRM solution. The

introduction of marketing automation has

improved every stage of the sales cycle

ultimately transforming more prospects into

customers than before.

Leads can now be tracked from start to

finish, allowing management teams to

monitor their users’ performances against

targets.

Personalized CRM CallPro CRM is fully customisable allowing

Crest Telemarketing to suitably tailor the

solution to work for their users. Director of

Sales at Crest Marketing, Ryan Deacon, said

“the main thing for us about CallPro CRM

was that instead of trying to turn a CRM

system into a piece of telemarketing

software, CallPro CRM is telemarketing

software that has CRM functionality,

meaning it was easy to develop ‘out of the

box’ specifically to what we need. I can now

manage the system efficiently on my own,

which considering I struggle with excel

formulas is no mean feat.”

Flexible Pricing Competitive pricing and contract flexibility

ensures CallPro CRM is the marketing

automation solution chosen by many

businesses.

Crest Telemarketing were able to add and

remove licenses as required, depending

on the peaks and due to our flexible

licensing plan.

Consultancy Services The implementation and set-up of

Crest Telemarketing's new solution was

streamlined by the appointment of

CallPro CRM's consultancy team.

FIVE CRM’s market leading consultancy

team ensured the implementation journey

was smooth for Crest Telemarketing.

CallPro CRM was customised for

Crest Telemarketing’s demands and

business processes, ultimately delivering

the solution needed to increase both

business efficiency and user productivity.

“Call volumes for our telemarketing

team increased by up to 40%.

We’ve substantially reduced the

time our managers spent creating

reports for our clients – we can

now set the individual reports to

run automatically, and clients also

have the ability to log into CallPro

CRM and see a complete overview

of their campaign.”

Ryan Deacon

Sales Director at Crest Telemarketing

Increased the engagement rate of email campaigns

Customized the CRM solution around their business process

Ability to manage large quantities of data

Challenge Ideal Financial Advice are a financial advisory company that help with your financial requirements. They offer professional information and advice on Mortgages, Wills, Pensions, General Insurance, Stocks & Shares and much more advice within other financial areas. Prior to using DigitalPro CRM they we’re looking for a CRM solution that could integrate with their client database as well as a calling solution. Ideal Financial Advice had the challenge of struggling to keep organized as they weren’t able to schedule call backs, arrange meetings and couldn’t manage their large quantity of records. The challenge that Ideal Financial Advice faced was to find a CRM that could: Take away the need for excel; spreadsheets to

manage the large quantities of data. Integrate their client database with an effective

outbound calling CRM feature. Be able to arrange call backs and make it easier

for them to follow up faster on new leads.

Email Marketing Solved One of the features that Ideal Financial

Advice benefited from was the in-built email

marketing feature. The IFA team said how

easy it was to use for them and were

impressed by the range of options they could

personalize such as text, images,

colours and backgrounds all with no coding

knowledge of coding skills. The email

campaign manager allowed them to send out

triggered emails that we’re timely,

personalized and relevant which helped with

following up with new leads. Once one of

their campaigns was sent out they had the

ability to track the success of a marketing

campaign from within the real-time success

tracking system.

Fully Configurable The high level of customization and flexibility

stood out to Ideal Financial Advice as they

were able to customize the fields and the

screen layout so that it fits in with their

processes.

What Ideal Financial Advice needed was a

CRM that was easy to use and fitted into their

business process well. “We selected

DigitalPro CRM because of how fully

customizable the CRM is, so I took full

advantage of the CRM system and got to

work tailoring it to my own needs.”

At FIVE CRM we understand that every

business has a unique way of operating so we

make sure the solution is tailored around

your requirements to achieve the best

results.

Outstanding Support After the introduction of DigitalPro CRM,

IFA took advantage of FIVE CRM’s expert

consultancy team to assist with the

implementation of the new CRM solution

as there was too much data to transfer

over. To help out FIVE CRM offered

one-to-one support to assist with the

transfer of the data from importing the

large excel documents.

Lead Follow-Up They could now also organize call backs to

clients and respond a lot faster to new

leads. Prior to implementing DigitalPro

CRM they struggled with responding

quickly enough to new leads and as a

result lost opportunities. The Integrated

system changed the amount of customer

contacts that they could make, the

outcome being that their leads were

easier to follow up.

Results Ideal Financial Advice had an

overwhelming increase in turnover, with

them doubling their turnover within the

space of six months and expecting to

double that again within the next twelve

months.

“The advanced telemarketing tools

I required were simply not available

with anyone else.”

Joe Schwok

Managing Director at Ideal Financial Advice

“Great software, very supportive team”

“Amazing easy to use CRM System!”

“Great tool for any business!”

“Best CRM I have found”

Trustpilot Reviews

Petra Smit, All Telemarketing “We are a telemarketing company and have been using CallPro CRM for around six months. We find it easy to use and it works well. The added extra's like lead scoring and email marketing are great. The support is fantastic! They are friendly, knowledgeable, polite, very patient and quick to reply and fix. I have no hesitation in recommending CallPro CRM to anyone.”

Antonia Lennon, “We have been using DigitalPro CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would through recommend using it and it is cost efficient too!”

Ryan Thackaberry, “An effective system, can run reports for almost any stat, makes presenting results to clients very easy!”

Allan,

“Fits well with what our business requires. It

has a lot more than initially meets the eye

and has more possibilities than you could

probably think of! Staff are always available,

friendly and helpful.”

Warren,

“DigitalPro CRM has been used by our

Campaigns team for a number of years. We

have not used the potential of it, but what we

have used has served us well. It is a stable

and practical piece of software - with useful

CRM features such as the alarm function. The

user interface is clear and practical. Would

recommend FIVE CRM.”

Richard Butcher,

“We have been using DigitalPro CRM for

many years now, service is good and knowl-

edgeable staff are always on hand to answer

any queries we have, reporting is one of the

best for CRM platforms.”

Jack Kennedy,

“A very powerful tool with bundles of

functionality. I've had a great experience with

DigitalPro CRM - they took time to

understand our business and customize the

system to fit our needs. We couldn't operate

without it. It's fundamental to our success!”

Graham McNeil

“From the very beginning DigitalPro CRM has

exceeded expectations. Their ability to

customize to meet our needs, the number

of features they have and the service in

general has been impressive. Feel free to

reach out to me personally, Ill confirm

they're on top of their game.

Dan Buckley,

“Having used CallPro CRM for over 5 years

now, I can definitely recommend the

platform. As an integrated telemarketing

and email marketing platform, it performs

efficiently, and is easy to use for our team.

Despite this simplicity for the end user,

CallPro also offers a good reporting suite,

and more advanced features for

monitoring and analysing our campaigns.

The support is also very good!“

Roger Milne,

“Excellent - finally a CRM provider that can

offer immediate help when required and a

system that can be customised to suit our

requirements not the systems. Great

service and great results.”

Jazz Dhillon,

“I’ve been using DigitalPro CRM for nearly

2 years now and it’s ideal for my business.

I tried a number of other well-known

marketing automation solutions before

choosing DigitalPro CRM but found they

couldn’t offer the flexibility and features

my business required.”

Will you be our next success story?

At FIVE CRM, making things simpler is our passion. We believe software should

be simple, hassle-free and easy to use and that’s why we develop all of our

products with our customers in mind. We create outstanding software to solve

business problems, whether that’s trying to make sense of your data or

automating key customer touch points. FIVE CRM provides market-leading

software solutions dedicated to helping customers thrive and grow. Although

don’t expect to do it alone – our team are on-hand to help and guide you.

We’re devoted to ensuring you succeed.

So what are you waiting for?

Try out one of FIVE CRM’s sales and marketing solutions and see how it can

help you gain more leads, more sales and more customers.

Contact us today for a demo and a 14-day free trial.

For additional information please visit: www.fivecrm.com

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