HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 Steven J. Sievert Technical Director,...
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Transcript of HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 Steven J. Sievert Technical Director,...
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Herd Testing in United States and the Role of Quality Certification
Steven J. SievertTechnical Director, National DHIA/DHIA Services
Manager, Quality Certification Services Inc.
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 2
Overview of Herd Testing in the U.S.
Meter Center
Field Service
Provider
Dairy Farm AIPLDRPC
Laboratory
Consultants, Vets & Nutritionists
AI Organizations
BreedAssociations
Interbull
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010Sievert, 2008 ICAR, DHI Manager’s Session, 11
Quality Certification in the United States Program is user-driven
Guidelines developed by service providers Review and recommendation by Audit Review
Committee Approval by Council on Dairy Cattle Breeding (Records
Providers, Breed Associations and A.I. Organizations)
Administered by Quality Certification Services, Inc. Specific auditors for each service area Serve as compliance auditor and educational resource
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Quality Certification in the United States Two views on the certification process…
Certification is a business requirement Certification is an asset to our business The difference is subtle and rooted in leadership and/or
management at the provider level
Our Mission
Provide a reliable source of information to people interested in the U.S. dairy records industry
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 13
Scope of QCS 27 Field Service affiliates working with:
3,007 Field Technicians (including 284 Dependent Service Providers)
47 Meter Centers and 89 Meter Technicians103,165 Certified Portable Meters
66,127 Certified Electronic Meters
47 Laboratories analyzing an average of 4.73 million milk samples monthly
4 Dairy Records Processing Centers processing cow data QCS interaction with CDCB, ARC, FSAC, LAC, ICAR, AIPL, NAAB, PDCA, USAHA, and industry partners.
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 14
Assuring Data Accuracy is the Role of QCS
Meter Center
Field Service
Provider
Dairy Farm AIPLDRPC
Laboratory
Consultants, Vets & Nutritionists
AI Organizations
BreedAssociations
Interbull
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Is There a Difference between Certified Providers? No….
All certified providers meet the minimum standards or guidelines for their service area
Assurance of the accuracy of data throughout the system
And Yes… Providers operate in a competitive marketplace Invest in employees Offer service-driven programs and services Exceed the minimum standards in each compliance area Market their people and organization effectively
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 16
Who are the Field Service Providers?
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 17
Wide range of ownership or management• Private testing businesses• Federated associations• Vertically integrated organizations• Non-profit organizations and for-profit businesses
Working with 3,007 Field Technicians• Employee Field Technicians• Employees of County Testing Organizations• Independent Milk Testers/Testing Organizations
27 Field Service Providers serving the U.S.
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 18
Certified Field Service Affiliates
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Snapshot of the U.S. Milk Recording Providers
All DHI Providers
Working with… 4.4 million cows in 23,005 herds
10,412 to 784,214 cows
8 to 4,425 herds
3,007 field technicians
103,165 portable meters
66,127 electronic meters
Top Quartile (n=7)
Working with… Herds of all sizes/all geographic locations
110,000 to 559,685 cows
145 to 4,425 herds
15 to 196 technicians
930 to 10,814 portable meters
72 to 3,987 electronic meters
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 20
Certification of Field Service Providers Guidelines developed by DHI Managers Certification program administered by QCS
Annual Certification – alternating on- and off-site Education resource for all providers
Annual Certification
Initial Training of Field Techs
Continuing Education
Of Field Technicians
Calibration of
Portable Meters
Calibration of Electronic
Meters
Calibration of
Scales
Comparison of Test Day andMilk Shipped
Data
Verification of Member Service
Agreements
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 21
QC – It starts at the dairy Member Service Agreements
• Education of dairymen with respect to Code of Ethics, Release and Use of Records, and Uniform Operating Procedures
• Includes Herd Code, Owner, Date and Signatures from Dairy and Field Service Affiliate
• Every dairy needs to have one on file to submit data to the GEP (AIPL) – receive young sire incentives, animal PTA’s, breed recognition programs
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 22
QC – It starts at the dairy Monitoring Test Day/Milk Shipped
Deviations
◦ Average test day weight is 103% of bulk tank
◦ Investigate if <96% or >110%◦ Common sources of variation
include Hospital milk not in bulk tank Large calf milk usage Irregular milk pickups by plant Two herds (herd codes) in one bulk tank
◦ Sales and Service Opportunity?Yes!
90 95 100 105 110 115
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 23
QC – It starts at the dairy Performance of Electronic Milk Meters
◦Must be ICAR approved model (i.e. Boumatic Perfection)
◦Annual evaluation by: Water Calibration Test Parlor Performance Report
EMMR from PC Dart Parlor Report from Dairy Comp 305 Metatron Report from DairyPlan (GEA)
◦Need to identify the make, model & number
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 24
QC – Electronic Meter Monitoring
<< PRE CALIBRATION
POST >> CALIBRATION
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Is There is Difference? Electronic Meter CalibrationThe Minimum Standard…
Annual calibration or statistical review of each electronic meter
The Goal…
Ensure that accurate data is being sent to the dairy records processing center from dairies using daily meters
The Top Quartile…
Calibration of meters one to twelve (monthly) times per year
Going the extra mile…
Meters are periodically out of spec
Sales and service opportunity for provider
Maximizing the performance of the dairy’s investment
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 26
QC – The Field Technician’s Role Annual Continuing Education Requirement
Calibrate your Portable Meters Annually
Proper Sample Collection and Handling
Support for Field Service Affiliate◦ Conduit from the dairy to field service affiliate◦ Collection of MSA, EMM, BT documentation◦ Ensure dairy gets value from records
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Is There is Difference? Field Technician TrainingThe Minimum Standard…
On-farm training with 3 herds
The Goal…
Provide new technicians with hands-on training of meters, sampling and data entry/handling
The Top Quartile…
On-farm training with 7-20 herds
Going the extra mile…
Technicians are ‘farm-ready’ and exposed to a variety of milking systems and designs
Meet the expectations of today’s dairies
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Is There is Difference? Field Technician TrainingThe Minimum Standard…
Annual continuing education meeting for all technicians
The Goal…
Educational forum for updates to policies, procedures, and technology changes
The Top Quartile…
Field technician training 2x to 12x per year
Going the extra mile…
Employees are part of team and provided with tools for success
Balanced approach of training, support, and marketing
The field force is the ‘front line’ of sales
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 29
Complaints from Dairyman Field Technician does not show up on time Field Technician appearance/behavior is not professional Meters do not operate properly Meters are dirty Meters are old (or appear to be old) Field Technician is not mixing samples properly Sample ID accuracy Data entry errors/handling Data turn-around time
Bottom Line – the little things matter…
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 30
What are the Meter Centers?
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 31
QCS - the Meter Center role
Calibrates the portable meters used in the field using approved procedures
Maintenance and repair of meters
Continued training of meter technicians
Timely reporting of calibration results to Field Service Affiliate
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 32
Calibration of Meters a Priority45 Certified Meter Centers in the U.S.A.89 Certified Meter TechniciansMeters must be calibrated every 12 months (not 14)Uniform Calibration and Performance Guidelines
Meter Center Audits• Every 2 Years• Portable & Stationary
Calibration Centers
Meter Technician Audits• Every 2 Years• Maintenance/Calibration
Meter Technician Training• Required Every 5 Years• Manufacturer Supported
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 33
Certified Meter Centers
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
Is There is Difference? Portable Meter CalibrationThe Minimum Standard…
Calibrate each portable meter annually at a certified meter center
The Goal…
Ensure that each meter is calibrated and providing accurate estimate of milk production
The Top Quartile…
Calibration of meters one to four times each year
Going the extra mile…
Meters are ‘in-service’ 300 to 400 hours per month
Identified the need to inspect/repair/calibrate these meters more frequent basis
The ‘oil change’ theory
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 35
The Responsibility of Laboratories
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 36
47 DHI Laboratories in the U.S. and Mexico
Varying business structuresCounty DHI laboratoriesPrivately held laboratoriesLabs operating as part of integrated field service provider
Offering varying servicesDHI component testing onlyAnalysis of DHI and payment samplesMUN testing (31 labs)ELISA testing of milk samples (11 labs)PCR and/or Microbiology services
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 37
47 DHI Laboratories in the U.S. and Mexico
Sample analysis includes4.73 million milk samples monthly (2-year mean)Smallest lab analyzes 8,000 samples per monthLargest lab analyzes 464,000 samples per month
Two Components of Certification
Biennial On-Site Audit
Monthly SamplesUnknown Analysis
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 38
Certified Laboratories
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 39
Samples Unknown LabCertification Report
Lab within Guidelines
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 40
Samples Unknown LabCertification Report
Lab out of Compliance
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 41
Samples Unknown LabComparison Report
Allows a lab to compare their lab with other program participants Only know their identity – do not know who the other labs are Identify trends, see all the instruments at once Marketing tool?
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 42
ELISA Proficiency – Certification Report
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 43
Shows performance of all participating laboratories Only know your performance -
ELISA Proficiency – Comparison Report
TEXASDHIA
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 44
Dairy Records Processing Centers (DRPC)
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 45
Four Records Processing Centers in the U.S.Process monthly DHI data for herds on both Official and Management ProgramsProvide technical training for field service providers and field technicians
Two Components
of Certification
Annual Off-Site Audit
Monthly Test Herd
Processing
Handling the Data
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 46
Dairy Records Processing Centers
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 47
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 48
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010
The difference is the management team– not the program
The QC program is the fundamental basis Independent (3rd party) audit of compliance Provides the (part of the) framework for the field service
activities of recording providers Resource for the recording provider
The management team … Recognizes the importance of compliance areas Integrates QC into day-to-day service activities Invests time and capital in people and programs Markets and positions their organization
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 50
QC – Everyone’s responsibility
Accuracy and reliability of data
Levels the playing field for all providers
Independent of size, structure or geographic location
Dairies, Studs, Breed Associations, etc. all trust us to do the job
right
Quality data at the dairy level to make educated management
decisions
HERD TESTING IN THE US AND THE ROLE OF QC– SIEVERT 2010 51
A simple, yet vital mission….
Providing a reliable source of information to people interested in the U.S. dairy records industry.
Quality Certification Services Inc.
•Performance & Quality Standards
•Compliance Auditing of Providers
•Education, Training, & Development