Henry Mayo Newhall Hospital case study

©2017 Dimensional Insight, Inc.

Increasing Emergency Department Patient Throughput

Henry Mayo Newhall Memorial Hospital

Case Study



Located in Valencia, California

A 238-bed not-for-profit acute care community hospital treating: 85,800 outpatients 12,700 inpatients 36,500 patients in the

emergency department Business intelligence

solution: The Diver Platform

Fast Facts


Background

The hospital, as part of its vision to create an ideal patient-centered environment, embarked on becoming a “digital” hospital.

It wanted to replace its mainframe-based computer system with a MEDITECH Client/Server Healthcare Information System.

This was to be done in two phases, and the hospital also wanted business intelligence and reporting technology to improve its decision-making capabilities.



The Challenge

Henry Mayo did not have the patient flow data necessary to identify and manage Emergency Department bottlenecks.

This resulted in:– Long patient wait times in the Emergency Department– Admission and discharge delays– Patients leaving the Emergency Department without being seen

Bottom line: This created health risks for the patient and reduced Emergency Department revenues.



The Solution

Henry Mayo Staff MEDITECH Dimensional Insight*Lay out the vision *Implement the EDM

system*Extract patient workflow data from EDM

*Specify work flows *Build data models*Provide project management and coordination

*Create dashboards and scorecards to track results against targets and key performance indicators

Working In StepBecause of Henry Mayo’s decision to compress an 18-month, phased process into a few months’ time with overlap, Henry Mayo staff, MEDITECH, and Dimensional Insight all needed to work together:


The Solution

Dimensional Insight and the Henry Mayo Decision Support Team created data models allowing hospital management to determine how long patients spend in the Emergency Department (ED) as well as break down that time for each step in the ED flow.

Diver ED reports and dashboards helped to refine workflow processes and better understand compliance.

Dimensional Insight, MEDITECH, and Henry Mayo worked together to refine procedures to identify bottlenecks in the flow of patients through the department.

The Diver Platform


The ResultsSince beginning work with Dimensional Insight Henry Mayo Newhall Memorial Hospital has seen these wait time reductions:

From the time a patient

enters through the ED doors to

triage:80%

decrease

From triage to room:

60% decrease

From room to physician

exam:63%

decrease

The number of patients leaving the ED without being seen has reduced by 83%, adding up to an additional $2 million per year in ED revenues.


Learn More

To learn more, including what measures are available in Henry Mayo’s new system and who uses them, visit: http://www.dimins.com

/case-studies/henry-mayo-newhall-hospital-case-study/

http://www.dimins.com/case-studies/henry-mayo-newhall-hospital-case-study/





Henry Mayo Newhall Hospital case study

Healthcare

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