Helping Protect Your Identity in an Always-Connected World · World Class Net Promoter Score...
Transcript of Helping Protect Your Identity in an Always-Connected World · World Class Net Promoter Score...
Partnering with LifeLock® offers you a way to help retain, re-engage and deepen your client
relationships while tapping into consumer demand, and adding an incremental revenue stream
Partnering with an industry leader in identity theft protection offers benefits that will make you look twice:
Offering identity theft protection to your clients is a profitable opportunity.
Proactive identity theft protection is a next-generation revenue opportunity in the evolution of your voluntary benefits portfolio.
Enhanced Client Retention & Increased Client Engagement
Added Value to Clients
Profits from new and recurring revenue channels, with increased revenue per customer
No underwriting required
No minimum case size
No participation requirements
Enhanced Consumer Demand
A new reason to revisit cases or target new prospects
Over 86%* member retention
Helping Protect Your Identity in an Always-Connected World
LifeLock.com/broker | 1-877-511-7906
*As of 10/31/15
LIFELOCK GUIDE FOR BROKERS
Worrying about your credit isn’t enough
Many people believe their credit card company protects them. You can’t take their word for it because a credit card company protects itself, but not other accounts. If a fraudster opens up a new credit account, gets a payday loan, or starts a new wireless account in your name, one credit card company can’t help.
And while an employee assistance program may offer legal services, that’s not the same as identity theft protection because legal services can only help after the problem has occurred.
As a LifeLock Business Solutions partner, you get access to:
LifeLock Regional Sales Representative
When you add LifeLock service to your benefits offering, you gain access to a LifeLock Sales Representative who will guide you through the on-boarding process.
Implementation and Marketing Support with First-Class Administration
Each of your clients will have a complete range of implementation, marketing and administrative support to help provide worry-free case set-up.
Easy Implementation for Your Clients
As a payroll deduction, LifeLock can be offered to employees at a special employee benefit rate not available through the LifeLock consumer direct program. There are no hard costs for your clients, and LifeLock seamlessly integrates with your enrollment platform or your clients’ HR system. Other enrollment options include online, by phone or with paper enrollment.
Alerts
With LifeLock identity theft protection, alerts are sent when LifeLock detects a member’s personal information within our extensive network.†
Members are able to respond immediately to confirm if the activity is fraudulent with our proprietary Not Me® verification technology.†† ‡‡
Proactive identity theft protectionToday, identity theft has become an ultra-sophisticated, multi-billion dollar enterprise. National media more regularly reports stories of data breaches.
Adding LifeLock® identity theft protection to your benefits portfolio can help you retain, re-engage and deepen client relationships by introducing a unique, voluntary benefit that employers and more importantly, their employees value. In fact, 39%* of employees said they’d be extremely likely, or likely, to purchase identity fraud through payroll deduction.
Just how prevalent is identity theft?
There is a new identity fraud victim every two seconds1. In fact, identity theft was the number one consumer complaint category reported crime to the Federal Trade Commission in 2013.2 There were over 12.7 million U.S. adult victims of identity fraud in 2014.1
And identity theft is more than just your credit history - the average number of records compromised by data breaches from 2008-2012 was 146 million3, and as a result the victims of these data breaches are four times more likely to become victims of identity theft.4
Add it all up, and the costs are staggering – in 2014 alone, identity theft cost $16 billion.1
No one can prevent all identity theft. † LifeLock does not monitor all transactions at all businesses. * “2013 Employee Benefits Study”, LifeLock, February 2013. Excludes those who already have identity theft protection through their employer †† Fastest alerts require member’s current email address. ‡‡ Phone alerts made during normal local business hours. 1 “2015 Identity Fraud: Protecting Vulnerable Populations,” Javelin Strategy & Research, March 2015 2 Federal Trade Commission, “Consumer Sentinel Network Data Book 2013, February 2014.” 3 “Risk Based Security: An Executive’s Guide to 2013 Data Breach Trends, Feb. 2014. 4 “Use of Stolen Business EINs for Tax Fraud”, BusinessIDTheft.org, 2014
U.S. adult victims of identity fraudin 20141 at a Cost of $16 Billion412.7 MILLION
39% *
of employees want identity theft protection
39%* of employees said they’d be extremely likely, or likely, to purchase identity theft through payroll deduction.2
Why LifeLock?With LifeLock, you can:
• Enhance retention by leveraging the LifeLock product and service set
• Leverage LifeLock identity theft protection services as an acquisition differentiator
• Profit from new and recurring revenue channels and increased revenue per customer
• Strengthen your role as a trusted advisor in managing risk and protecting well-being
LifeLock offers multiple levels of protection
Your clients can offer employees the flexibility to choose the level of protection that best meets their needs, at a special employee benefit rate:
LifeLock Standard™ identity theft protection uses innovative monitoring technology and alert tools to help proactively safeguard your credit and finances.†
LifeLock Benefit Elite (service is only available as a payroll deducted employee benefit) includes searching over a trillion data points every day for potential threats to your identity and to financial assets – your 401(k) and investment accounts.†
Also includes scanning for misuse of your Social Security number, change of address and court records scanning for use of your identity to commit crimes.
LifeLock Junior® (if dependents under age 18 are enrolled) protection helps safeguard your child’s Social Security number and good name with proactive identity theft protection designed specifically for children.††
LifeLock Advantage™ service provides enhanced identity theft protection, including important notifications beyond financial and credit fraud.†
LifeLock Ultimate Plus™ service provides some peace of mind knowing you have LifeLock’s most comprehensive identity theft protection available. Enhanced services include bank account application and takeover alerts, online credit reports and credit scores.†
No one can prevent all identity theft. † LifeLock does not monitor all transactions at all businesses. †† Must be enrolled with an adult member. * Must agree to the terms and conditions at LifeLock.com/terms ** As LifeLock identity theft protection and LifeLock Ultimate service are available for adults 18 years of age and older, children under the age of 18 will receive a product designed specifically for minors, LifeLock Junior service. Enrollment in LifeLock service is limited to employees and their eligible dependents.‡ Service Guarantee benefits for State of New York members are provided under a Master Insurance Policy issued by United Specialty Insurance Company. Benefits for all other members are provided under a Master Insurance Policy underwritten by State National Insurance Company. Under the Service Guarantee LifeLock will spend up to $1 million to hire experts to help your recovery. Please see the policy for terms, conditions and exclusions at LifeLock.com/legal.
Service Features LifeLock Standard
LifeLock Benefit
Elite
LifeLock Advantage
LifeLock Ultimate
Plus
LifeLock Identity Alert® System†
Lost Wallet Protection
Address Change Verification
Black Market Website Surveillance
LifeLock Privacy Monitor
Reduced Pre-Approved Credit Card Offers
Live Member Service Support
Identity Restoration Support
$1 Million Total Service Guarantee‡
Fictitious Identity Monitoring
Court Records Scanning
Data Breach Notifications
Investment Account Activity Alerts†
Credit Card Activity Alerts†
Checking & Savings Account Activity Alerts†
Online Annual Credit Report
Online Annual Credit Score
Checking & Savings Account Application Alerts†
Bank Account Takeover Alerts†
Credit Inquiry Alerts†
Online Tri-Bureau Credit Reports
Online Tri-Bureau Credit Scores
Monthly Credit Score Tracking
File-Sharing Network Searches
Sex Offender Registry Reports
Priority Live Member Service Support
Plan Options* LifeLock Standard
LifeLock Benefit
Elite
LifeLock Advantage
LifeLock Ultimate
Plus
Employee Only [18 and over] $8.49 $8.49 $16.99 $25.49
Employee + Spouse/Domestic Partner $16.98 $16.98 $33.98 $50.98
Employee + Children** $14.86 $14.86 $25.49 $36.11
Employee + Family** $23.36 $23.36 $42.48 $61.61
LifeLock service payroll deduction pricing – Monthly
The Best of Both WorldsAs you grow your voluntary benefits portfolio, you’re on the lookout for a benefit that offers your customers a superior value while offering you an incremental revenue stream. Add in a benefit that helps increase customer retention and deepen your customer engagement at the same time, and you’ve got LifeLock, an industry leader in identity theft protection.
Best-in-Class Administration
LifeLock partners with best-in-class administrators. Their expertise managing billing, collections enrollment and data exchange ensures a smooth, comprehensive and compliant onboarding experience.
World Class Net Promoter Score
LifeLock uses a trademarked loyalty metric called a Net Promoter Score1, designed to measure the loyalty between a company and their consumers. On a standardized scale of -100 to 100, LifeLock Net Promoter Score of 55 has set the bar for the industry. For comparison sake, Experian’s score is 28.2
Flexible Commissions
With an over 86%* member retention rate, LifeLock brings you an incremental revenue stream that doesn’t compete for wallet share with your other products.
And with no qualifying restriction, adding LifeLock to your benefits portfolio is a great way to differentiate your business.
“LifeLock has made it tremendously easy to implement the plan. Our partner was actually in the office and in a matter of two weeks we had a client say yes to offering it. So the administration, the setup, compared to the other products we offer, it is the easiest product to offer and implement.”
– Sheri Rasmussen, ISG Advisors
“What we like about LifeLock is it’s pretty well self-contained. We provide the introduction and early communications to the employees, but the ongoing service comes directly from LifeLock. So we don’t have to be experts in the offering. We can let LifeLock do their job there.”
- Rick Hawkins, Universal Benefits Company
Proven Results from a Proven Partner
Deepen your customer engagement, and increase your customer retention and differentiate your portfolio – all by offering industry-leading identity theft protection from LifeLock. Call 1-877-511-7906 to get started today.
Put LifeLock to Work for Your Benefits Portfolio
86%RetentionRateOver
NETPROMOTER
SCORE 55
*
No one can prevent all identity theft. * As of 10/31/15 † LifeLock does not monitor all transactions at all businesses. ‡ Service Guarantee benefits for State of New York members are provided under a Master Insurance Policy issued by United Specialty Insurance Company. Benefits for all other members are provided under a Master Insurance Policy underwritten by State National Insurance Company. Under the Service Guarantee LifeLock will spend up to $1 million to hire experts to help your recovery. Please see the policy for terms, conditions and exclusions at LifeLock.com/legal. 1 Source: http://www.netpromoter.com/why-net-promoter/know/ 2 Source: http://customergauge.com/news/2014-net-promoter-benchmarks/
All company logos and product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. © 2016 LifeLock, Inc. All rights reserved. LifeLock and the LockMan logo are registered trademarks of LifeLock, Inc. LLBSEB0815
LifeLock.com/broker | 1-877-511-7906
Help increase customer retention and engagement. Call 1-877-511-7906 to get started today.