HELENA J. SMITH 1913 Elkerton Avenue, Apt 105, Kalamazoo, MI smithhelena1063@gmail.com 269-459-1136

SUMMARY

Over ten years of experience in customer service and healthcare: with website analytical, public communication, promotional strategy, organizational, and project management skills in combination with the ability to engage diverse audiences. Project creation and management, creative thinking in marketing, problem solving, and demonstrating initiative in all critical thinking areas.

SKILLS

Team building skills Excellence in creation and implementation of projects, motivating, training, informing, networking and educating,

as well as working with diversely skilled individuals in community service/action projects Results-oriented, able to multitask, consistently delivering results ahead of schedule Able to collaborate with others, research information, solicit and provide feedback, to ensure successful

outcomes, while developing and implementing appropriate courses of action

EDUCATION

General Marketing Degree. Currently majoring in Communications at Kalamazoo Valley Community College, Kalamazoo, MI Associate Degree in Respiratory Therapy from Kettering Medical College, OH 1985 Honors: Phi Theta Kappa

PROFESSIONAL EXPERIENCE

Project Development and Management Development of Hel/Mar, a non-profit consulting and referral agency for minority financial and literary

development – Service is not a department it is an attitude of success Building and fostering relations among diverse but complementary county and regional agencies Served on church advisory board for three years as public relations and marketing director Implementation of successful community compassion awareness ministry program, (CAM) Marketing internship at Fire Historical & Cultural Arts Collaborative Successful creation and implementation of a creative writing and innovative story telling program for a local

youth literacy pilot programs which enables minority career success Website design and Analyzation in combination with E-Business Strategies Project Management Promotional Strategies

SALES

Cut Co/Vector Incorporated, Tupperware, Princess House, Mary Kay Cosmetics, Kirby Vacuum Cleaners

Customer service, implementation of internal policies and procedures, purchasing, ordering of supplies scheduling and presenting live demonstrations, file maintenance, cultivation of customers 1985 – 2013

SKILL MANAGEMENT

CHARLEY’S GRILLED STEAKS Customer service, implementation of internal policies, conflict resolution, fostering customer/employee relations,

team building with one on one motivational concepts, strengthening and enhancing of manager position

J FOSTER TRUCKING, LLC Personal Assistant, file maintenance, procedural development to ensure fiscal goals

Customer service, purchasing 2005 - 2011

RESPIRATORY CARE PRACTITIONER 1986 – 1990 Henry Heywood Hospital Memorial Hospital of Rhode Island Roger Williams Medical Center Emory Hospital Red Cross CPR Instructor

Enhanced quality of patient life while implementing internal policies, conflict resolution, and sterilization procedures relating to medical equipment and workplace effectiveness

VOLUNTEER ACTIVITIES 2009 - 2015

Building and fostering relations between diverse agencies, and the community New Jerusalem Community Services, Atlanta, Georgia Kalamazoo Community Services, Kalamazoo Creator of Creative Writing and Story Telling Program at the Interfaith Community, Kalamazoo Community Service Leader & Personal Ministry Director at Trinity Temple Church, Kalamazoo Community service program development and management in all aspects from inception to implementation community project coordination, implementation, enhancement, growth, and efficiency Management of program budget to ensure fiscal goals Facilitate interaction between diverse individuals to stimulate community revitalization Program advancement, public relations, marketing and strategic assessment Funding resource development Project coordination and planning Research expansion of outreach programs using social media

PROGRAM COMPLIANCE Facilitation and development of seminars Created self-sufficiency framework and personalized programs for low income clients Facilitated training to meet organizations strategic missions related to Community Service, Marketing , and

Personal Ministry Development and implementation of pilot program

NOTABLE ACCOMPLISHMENTS

Showed initiative by personally saved a woman’s life by quick thinking and prompt action, without assistance Digital photography show at Portage Library Phi Theta Kappa Created HEL/MAR Transformations – A Nonprofit Agency 2015 Raised a 22 year old daughter who is a Honors student