HELEN HEATHPhone 201-693-3152 e-mail limarenko1@hotmail.com

Organized, detail oriented collections & customer support.reprsentative. Worked for National electronics firm. An enthusiastic and exceptionally efficient professional. Worked with large customer accounts, national as well as regional retailers. Poses excellent communication skills in dealing with customers, inside/outside sales and vendors. Coordinates and implements procedures and meets deadlines. Focused individual willing to take the extra steps necessary to achieve and exceed established goals. Highly motivated, customer focused, team oriented customer support representative working with more than 125 accounts.

COMPUTER SKILLS

Proficient in SAP, Microsoft Word, Excel, Microsoft Office

EXPERIENCE

2007-2014 Customer Support & Collections Rep. --- Sony Electronics Inc. Park Ridge, N.J. 07656

Interacted with customers, internal and external, to provide process information in response to inquiries, concerns about request and product information.

Served as an order entry person, problem solver and company representative.

--Receives, processes, inputs and monitors customers web based, e-mail, and or faxed orders from receipt to invoicing.

--Professionally handles and responds to incoming requests from customers, sales reps

and financial services dept. in a timely manner.

--Responded to customers internal and external questions, related to order and order status, pricing shipping status, POD's and invoicing in a timely manner.

--Served as an order entry person, contacts customers and or sales reps, promptly, with resolutions to problems and or alternatives. Released order as deemed necessary.

--Maintained a professional relationship with internal and external departments for order completion.

--Prepared and forwarded preliminary paperwork for special production orders.

--Promotes a strong work ethic and displays a team player mindset.

--Knowledge of product line, delivery times and procedures.

--Performs special projects as assigned by department manager.

-Ability to communicate clearly and professionally, both verbally and in writing.

--Detail oriented, strong organizational and communication/listening skills.

--Ability to maintain professionalism under stress.

--Ran aging reports daily and monthly on customer accounts.

---SAP and BW reports. Appx. 125 accounts. DSO

-- Called or e-mailed national customers for timely payment on a daily basis.

2006 Credit & Collections Consultant------ Reckitt Benckiser, Inc. Parsippany, N.J. 07054

Responsibilities were calling customers for payment, releasing orders, requesting pods, calling bank and trade references.

2005-2006 Credit & Collections Consultant----AGFA Photo USA, Inc. Ridgefield Park, N.J. 07660

Responsibilities included collecting outstanding accounts receivables, for this company was closing through orderly liquidation, writing off some account if deemed necessary or sending them to the outside collection agencies.

1987-2005 Sr. Credit & Collections Analyst -- Panasonic of North America Secaucus. N.J. 07094

Portfolio included major retailer, national and regional distributors.Analyzed and spread financials statements. Established credit line, released orders. Collection of past due accounts, proof of deliveries, chargebacks. Monthly reports.

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