Hector M. Moreno 5929 Indigo St. Houston, TX 77074 H—713-774-5946 C—713-927-8325

hectorterri@sbcglobal.net

Professional Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 35 years of experience in team leadership in the restaurant and hospitality industries. Background includes marketing and management in front and back of the house operations.

Skills

Service-oriented

Inventory control and record keeping

Staff scheduling

Food service background

Strong work ethic

Point of Sale (POS) system operation

Passion for customer satisfaction

Hire, train, schedule, direct, and develop staff

Continually monitor food, beverage, labor, and supply inventory costs to achieve strong profitability

Author detailed sales forecasts

Conflict resolution techniques

Result-oriented

Work History

General Manager, 1991-2015 Assistant General Manager, 1990-1991 Assistant Manager, 1989-1990 The Blackeyed Pea Restaurant—Houston, TX

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Prepared for and executed new menu implementations.

Oversaw front of the house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

General Manager, 06/1985 to 12/1988 Pizza Properties Inc.—El Paso, TX

Education

University of Texas at El Paso—1 year