March 2017

Terminal 3 Integrated Baggage

Darren Colderwood

Integrating Heathrow Baggage

• First of type baggage installation

• Delivered whilst Terminal 3 was operating (30k bags per day)

• Circa £600m programme of overall works

• 6 years to develop and build

• T3IB building - 200m long, 50m wide, 35m high

Wha

t’s insid

e T

3IB

T3IB and Multiple Associated Projects

First baggage facility to be connected

to the enterprise service bus

T3/T5

baggage tunnel

Traffic information

screensBaggage check-in

refurbishment

Container stores

Roads and blast

screens

Tug charging Baggage control

rooms and HBS

screening

Relocation of VIP

suite (T3 to T5)

Managing the Complexity of Change

New processesNew ways of

working

New and multiple

handlers

New technologies

and systems

New facilities &

environments

Integration with wider

airport programmes

Complex transition

over 16 months20+ airline partners

The Challenge of Complexity

T5

Te

ch

no

log

y

Infrastructure

No change

Some change

Change for most

Some new

New for most

Som

e ch

ange

Cha

nge

for m

ost

Som

e ne

w

New

for m

ost

T3IB

T2 PT5TBS

T5C

T1T

T3IB

T5

Stakeholder Communication and Engagement

Getting the Balance Right……

How we created a Large Multi-Faceted Team

Programme Team

FinanceProject

Management

Vanderlande

Mace

IT

Planning

Operations

Operational

Readiness

Risk

Management

Run as a Programme with funding agreed at board level, enabling

the team to manage the overall objective across the projects

Safety on Site

• Circa 5 million cumulative manhours

worked across 10 sites

• Only 2 reportable incidents since

construction began in 2011

• An outstanding safety performance

for a complex project in a constrained

location

Managing Construction Complexity

Jun 2016Check -in

move 5

(zone A)

T3IB Transition Plan

Fin

al co

nn

ectio

n f

rom

ch

eck-in

to

T3

IB

All

bag

s p

roce

sse

d th

rou

gh

new

fa

cili

ty

Transfer bags Checked –in bags

Mar 2015Check-in

moves 1 & 2

(zone G)

Apr 2015Check-in

moves 1 & 2

(zones E2,F,G)

Mar 2015Transfers

move 3

(Building 139)

May 2015Transfers

move 4

(Building 139)

Sep 2015Check-in

move 3

(zones C2,D,E1)

Feb 2016Check-in

move 4

(zones B, C1)

Mar 2015Transfers

move 2

(Lima 18)

Mar 2015Transfers

move 1

(Building 139)

*

Multi-layered Operational Readiness Solution

Final Drills: Live Trials

Show Me You Know: Rehearsals

Practice: Proving Participation

Training & Familiarisation

Employee

Engagement

Early Training & Familiarisation

Optimisation & Embedding

Go-Live

TimeIncreasing

Assurance

SME support

Making sure we were ready – integrated trials programme

Key Learning from the Programme

• T3IB was not initially recognised as a

technology programme.

• The programme was set up to be

managed in the standard way (risk

provision)

• T3IB was constrained by real estate

availability so had to be built

vertically

• The baggage system supplier had

not built a baggage system like this

before

• New technology meant new work

practices so new skills were required

Key Learning from the Programme

• The T3IB programme was not just a

construction programme but a major

business change programme too

• Effective stakeholder management and

collaboration between all teams was

absolutely pivotal to the success

• T3IB has brought people, processes,

infrastructure and technology together to

• keep baggage flowing smoothly

• improve baggage performance

• enhance the baggage experience for

passengers

Business Benefits

Our partners

March 2017

Terminal 3 Integrated Baggage

Thank you

This presentation was delivered

at an APM event

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