A30

A30

A315

A315

A4

A4

A4

A4

A3113

A3044

A3044

A3044

A408

A437A312

M4

M4

M4

M25

M25

J14

J15

J4b

J4a

J3

J4

HOL L O W AY L A N E

HA

TC

H L

AN

E

SI PS

ON

RO

A

D

B A T H R O A D

B A T H R O A D

S T A I N E S R O A D

G R E AT S O U T H WE S T R

O A D

TH

E PAR K

W

AY

FAG

G’ S

RD

TH

E CA

US

EW

AY

TU

NN

EL

T2 & T3

Business

T5

Long StayT5

Business

T5

Short Stay

T5

Pod Parking

T4

Short Stay

T2

Short Stay

T1a

Short Stay

T3

Short Stay

T4

Long Stay & Business

Terminal 4Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 5Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 2CentralBus Station

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 3

T2 & T3

Long stay

Heathrow Airport

London

SloughReadingThe West

N

0km

0mi 1mi0.5mi

0.5km 1.5km1km

HertzEnterpriseEuropcarNationalAlamo

DollarThrifty

AvisBudget

AvisBudget

Sixt

Version 22 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Heathrow AirportOverview

9

17

18 19

20 21

12

Zone A

Zone B

Zone C Zone D Zone E Zone F

Zone G

Zone H

13

1

3

4

2

8

6 5

10 11 14

15

Security

Oversizebaggage

Oversizebaggage

Fast Track

Along to7 Hilton

(via walkway)

EntranceEntrance

Departures

Special assistance

16

Version 22 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ShoppingBag Wrap 6

Excess Baggage Company 10

WHSmith 11

Food and drinkCaffè Nero 15

Café Rouge 14

Services

Airline service desk 1–5

Bureau de change

Travelex 12, 13

VAT refunds 12 managed by Travelex

Cash machine

Commercial exports 8

Escalator

Hotel

Hilton 7

Yotel 16

Lift

Postbox

Repack area

Seating

Oversize baggage 18, 19

Special assistance 9

Stairs

Telephone

Toilets

Accessible toilet All

Baby care 17, 20

Drinking 17, 21 fountain

VATrefunds VAT refunds 12 managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Terminal 4Check-inLevel 2 and mezzanine

Mezzanine

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Ticket desksAeroflot 4

Air France 4

Air India 5

Air Malta 3

Alitalia 4

Arik Air 3

Azerbaijan Airlines 3

Bulgaria Air 1

China Eastern Airlines 4

Delta Air Lines 4

Etihad Airways 1

Gulf Air 3

Jat Airways 2

Jet Airways 2

Kenya Airways 4

KLM Royal Dutch Airlines 4

Korean Air 4

Kuwait Airways 2

Malaysia Airlines 1

Qatar Airways 1

Saudi Arabian Airlines 3

Sri Lankan Airways 1

Tunisair 3

United Airlines 3

118

15

7

16 17

3 2

18 19 20 21 22 24 25 28 29 31 3230

33

55

34 3635 37 38 39 40

50

41

5152

42 43

45

46

5812

1

27

53

54

47

4

26

56

23

57 58

14

9

49

SecurityCustomsCommercialexports

1a 1b

1c

6a 6b

7

8

9

21

10 11

19

20

Gates 2–5

10 minute walk

Multi-faithprayer room

Gates 12–17

5 minute walk

Entrance from Check-in

Up to10 Air India lounge

Down to5 Smoking area6 Airline service desks

Down to48 Etihad Airways

lounge

Up to13 Malaysia

Airlines lounge

VATrefunds Up to

44 View Heathrow

Special assistance

Gates 22–25

15 minute walk

Costa Coffee Express

Version 22 Heathrow ©2015 LHR Airports Limited. Published February 2016.

Services

Airline lounges

Air India lounge 10

Etihad Airways 48 lounge

Falcon Gold 14 Gulf Air lounge

Malaysia Airlines 13 lounge

Qatar Airways 9 Premium lounge

Skyteam lounge 49

Airline service desks 6

Bureau de change

Travelex 23, 30

VAT refunds 30 managed by Travelex

Cash machine

Commercial exports 56

Escalator

Information

Internet facility

Lift

Multi-Faith prayer room next to Gate 5b

Pharmacy 19

Play area 4

Postbox

Seating

Smoking area 5

Special Assistance 26

Stairs

Telephone

Toilets

Accessible toilet All

Baby care 57

Drinking 57 fountain

Family toilets 57

VATrefunds VAT refunds 30 managed by Travelex

View Heathrow 44

Observation Deck

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4Departure LoungeLevel 2

The Bookstore by WHSmith 52

Watches of Switzerland 22

WHSmith 8, 43, 55

World Duty Free 7, 25, 28, 31, 50

World of Whiskies 33

ShoppingBeauty Studio 18

Boots 19

Burberry 3

Bvlgari 17

Cath Kidston 35

Caviar House & Prunier 42

Dixons Travel 11, 34

Glorious Britain 39

Gucci 16

Hamleys 51

Harrods 24, 29, 31

Hugo Boss 15

Jo Malone 41

Mulberry 21

Pandora 2

Rolling Luggage 38

Simply Chocolate by World Duty Free 37

Sunglass Hut 32

Swarovski 40

Ted Baker 36

Thomas Pink 21

Food and drinkCafés

Apostrophe 47

Carluccio’s 46

Costa Coffee 27

Pret A Manger 12

Bars and restaurants

Bridge Bar and Eating House 54

Caviar House & Prunier Seafood Bar 53

Comptoir Libanais 45

Dining Street Restaurant 1

Version 22 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ShoppingExcess Baggage Company 2

WHSmith 8

World Duty Free 11

Food and drinkCosta Coffee 6

The Windsor Castle 13 by JD Wetherspoon

Services

Baggage 14–16

enquiries

Baggage reclaim

Bureau de change

Travelex 5, 7

Car rental 1

Cash machine

Chauffeur services 4

Customs

Escalator

Help point

Hotel

Yotel 12

Information

Left baggage 2

Internet facility

Lift

Meeting point

Seating

Stairs

Telephone

Ticket sales

Heathrow Express 9

Toilets

Accessible toilet All

Baby care All

Drinking 18, 19 fountain

Tourist information 3, 10

Tourist services 3, 10 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4ArrivalsGround floor and mezzanine

43

1

8

7 8

9

10

14 15 16

65

11

17

19

18

2

Public area

Passenger area

Entrance Entrance

Exit from Baggage reclaim hall

Trains to London

Heathrow Express

Down to

for Terminals 2 & 3

Down to

Underground

98

6543

2

3A OOG

7B7A

1

Mezzanine

13

12

Food and drinkCosta Coffee 6

The Windsor Castle 11 by JD Wetherspoon

ShoppingExcess Baggage Company 2

WHSmith 8

Services

Bureau de change

Travelex 5, 7

Bus stop

Cash machine

Car rental 1

Chauffeur services 4

Cycle parking

Escalator

Help point

Hotel

Yotel 12

Hilton 13

Information

Internet facility

Left baggage 2

Lift

Meeting point

Motorcycle parking

Seating

Smoking area

Stairs

Taxi rank 16

Telephone

Ticket sales

Heathrow Express 9

Hotel by Bus 14

National Express 15

Toilets

Accessible toilet All

Baby care All

Drinking 18 fountain

Tourist information 3, 10

Tourist services 3, 10 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

32

87

9 9

10

14 15

65

1

4

17

16

18

EntranceEntrance

Trains to London

Heathrow Express

Down to

for Terminals 2 & 3

Down to

Underground

11 12 13 14

23 24 2526

27

171615

6 7

21

1098

2 3

Exit fromBaggage reclaim hall

Up to11 The Windsor Castle12 Yotel

Up to13 Hilton

Version 22 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4Arrivals (Onward travel)Ground floor

Bus and coach stop allocationBuses – Local & TfL 6–7 482, 490, 555, 557

Hotel by bus 10

Hotel Hoppa 11

Express coach – National Express 12–14

Group travel – pick up 16–17

Car rental (off airport) 23 Dollar Thrifty, Sixt

Car rental (on airport) 2 Avis, Budget, Europcar National Alamo, Enterprise, Hertz

Car parking (off airport) 21 Click Park, Purple Parking, Purple Parking Business, Reeds

Car parking (on airport) 3 Business, Long stay, Help bus